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TeleTracking RTLS (Software Only) Commentary
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Subject Expert
Mark Allphin
VP of Engagement
KLAS VP of Engagement - Mark Allphin
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Analyst/Coordinator

I wish TeleTracking would update the TeleTracking RTLS user interface. As an engineer, it doesn’t...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

TeleTracking has gone through some staffing changes, and that’s been frustrating. Generally...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Analyst/Coordinator

From a software perspective, what stands out about TeleTracking RTLS is that it generally just...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

One thing we really need that TeleTracking RTLS doesn’t have is a solution to manage staff badges....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

TeleTracking’s implementation team is great. The folks we work with are responsive. They are very...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

TeleTracking has some pretty decent training for the staff members who administer and manage the...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

TeleTracking has had multiple products, and they are now partnered with a cloud company because they...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

We need a platform that can address what we would refer to as clinically accurate locations. We need...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

For some RTLS use cases, like duress, we are looking at Bluetooth because we don't need to be...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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