The HCI Group Technical Services Comments

 

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Commentary Summary

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User Commentary

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Manager

People and Knowledge

I would rate the vendor's staff members that I deal with highly. I have had very good luck. I can't...

Nov 2020
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Manager

Lessons Learned

Just like any business, The HCI Group needs to continue to prove their value. What we are doing with...

Nov 2020
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Manager

ROI and Cost

The HCI Group's work on integration has been decent. Our relationship is to a point where we are...

Nov 2020
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Manager

Project Results

We have had such a long history, and there have probably been times where things haven't been...

Nov 2020
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Manager

Tools and Methodology

I would be hard pressed to give the vendor any lower than a perfect score for strategy. We rely on...

Nov 2020
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Manager

Relationship

I would rate the vendor high for their executive involvement. Our point of contact is pretty high up...

Nov 2020
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Manager

Other Observations

Whether we get our money's worth is relative. The vendor's services are definitely expensive, but so...

Nov 2020
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Manager

Relationship

Our partnership has been built with a combination of different factors. The HCI Group knows our...

Nov 2020
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Manager

Tools and Methodology

We have a lot of interfaces with a lot of different applications. We have leaned on the vendor over...

Nov 2020
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Manager

ROI and Cost

The HCI Group doesn't charge for every little thing. They just have one consistent fee. We have an...

Oct 2020
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Manager

Other Observations

We went into the project expecting a rough time because we knew that our own internal systems were a...

Oct 2020
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Manager

Lessons Learned

If we had to do the same project again, we would probably do it within our own organization without...

Oct 2020
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Manager

Other Observations

We had a lot of proprietary systems that took a lot of time to learn the ins and outs of. There are...

Oct 2020
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Manager

Project Results

I was told that I had to have contractors for the project; it wasn't an option not to have...

Oct 2020
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Director

People and Knowledge

The HCI Group required a bit of hand-holding, so I had to be engaged with them in order to find...

Jul 2020
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Director

People and Knowledge

The HCI Group supplied us with many managerial people who had so much experience. I can't fault The...

Jul 2020
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Director

ROI and Cost

I would feel okay talking to my peers about the end result of The HCI Group's efforts, but I would...

Jul 2020
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Director

Tools and Methodology

The HCI Group was pulled in because they could quickly ramp up for some immediate needs that we had....

Jul 2020
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Director

Tools and Methodology

The HCI Group didn't have the same degree of preparedness as one of our other vendors did in terms...

Jul 2020
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Director

Tools and Methodology

Another vendor that we work with always has one point person that we touch base with for everything....

Jul 2020
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Director

ROI and Cost

The HCI Group did a great job of managing the project, but I don’t think I would be able to pull The...

Jul 2020
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Director

ROI and Cost

The HCI Group didn’t exceed my expectations. The cost encumbers my ability to rate them high. It...

Jul 2020
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Manager

People and Knowledge

The HCI Group brought in experienced, over-the-shoulder support people to help with data conversion....

Dec 2019
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