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TigerConnect Clinical Collaboration Platform Commentary
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Paul Hess
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User Commentary

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Analyst/Coordinator

Product

We do use TigerText, and the doctors rely heavily on that. The system works very well for our call...

Oct 2024
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(0)
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Analyst/Coordinator

Operations

TigerConnect was very good about the implementation. They were incredibly patient with the...

Oct 2024
||
(0)
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Analyst/Coordinator

Relationship

TigerConnect is very responsive to and open about discussing glitches or what they are fixing. They...

Oct 2024
||
(0)
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Manager

Relationship, Product

TigerConnect's product is very easy, and the providers think of it highly. The fact it works...

Oct 2024
||
(0)
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Manager

Culture, Value

TigerConnect's system does have some nice add-on features; however, TigerConnect charges too much...

Oct 2024
||
(0)
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Analyst/Coordinator

Operations

TigerConnect needs to work on their training. They are growing really fast, so they have training...

Oct 2024
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(0)
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Analyst/Coordinator

Culture, Loyalty

We are working toward TigerConnect meeting all of our needs. We want to move toward more items....

Oct 2024
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(0)
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Analyst/Coordinator

Relationship

TigerConnects needs to work on their customer support a little. If we can get the support people on...

Oct 2024
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(0)
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Analyst/Coordinator

Product

We used pagers before getting TigerConnect's system, and the connectivity wasn't the greatest. Now,...

Oct 2024
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(0)
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Analyst/Coordinator

Product

We are extremely satisfied with the messaging. The nurses love that they can carry a phone, be...

Oct 2024
||
(0)
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Analyst/Coordinator

Operations

We had some difficulties with our implementation of TigerConnect's system, but whenever we try to...

Oct 2024
||
(0)
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CIO

Loyalty

As of today, TigerConnect Clinical Collaboration Platform is part of our long-term plans. For now,...

Oct 2024
||
(0)
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CIO

Product

I will give TigerConnect Clinical Collaboration Platform's interoperability a rating between the...

Oct 2024
||
(0)
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CIO

Value

I am an extremely happy TigerConnect customer. I would give the ease of use a rating above the scale...

Oct 2024
||
(0)
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CIO

Loyalty

One of the reasons TigerConnect was selected was that they have an ecosystem for middleware, alarm...

Oct 2024
||
(0)
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Director

Product, Value

TigerConnect Clinical Collaboration Platform in general is very easy to use. The staff members have...

Oct 2024
||
(0)
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Director

Product

The maximum number of people that TigerConnect can have in a group is 100, which is a limitation for...

Oct 2024
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(0)
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Manager

Product

We are always striving for seamless, fluid product usage, but when we are using an application,...

Sep 2024
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(0)
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Manager

Relationship

TigerConnect is easy to use for the most part. It is straightforward. Also, the vendor has been very...

Sep 2024
||
(0)
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Manager

Relationship

We have engaged with some of TigerConnect’s folks, and they have been great. We have regular...

Sep 2024
||
(0)
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Manager

Product

TigerConnect should try and continue developing their product, but they should also keep it simple....

Sep 2024
||
(0)
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Director

Relationship

I would tell anyone looking at TigerConnect to have either a physician, a clinical champion, or a...

Sep 2024
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(0)
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Director

Relationship

Just like all tech support people, sometimes TigerConnect’s support people are very interested in...

Sep 2024
||
(0)
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Director

Relationship, Product

We have had some major performance issues with TigerConnect Clinical Collaboration Platform. We have...

Sep 2024
||
(0)
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Director

Operations, Product

TigerConnect Clinical Collaboration Platform is very easy to use. It is super intuitive. Very little...

Sep 2024
||
(0)
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Director

Relationship

I complained for quite a while that TigerConnect shouldn't require us to find TigerConnect Clinical...

Sep 2024
||
(0)
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Director

Relationship, Product

TigerConnect does a good job of keeping their customers informed when they are updating the system....

Sep 2024
||
(0)
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Director

Product

TigerConnect provides metrics so that we can monitor our utilization, and that is highly valuable....

Sep 2024
||
(0)
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Director

Value

TigerConnect attempted to charge us for interfaces. Having an interface is a benefit to us, and we...

Sep 2024
||
(0)
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Director

Product

There are a number of functionalities that I have asked TigerConnect for, and some of them have been...

Sep 2024
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(0)
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Director

Product, Value

We do have an integration with our physician scheduling product, but that integration has failed a...

Sep 2024
||
(0)
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Director

Relationship, Product

TigerConnect Clinical Collaboration Platform doesn't meet all our needs. We have multiple hospitals...

Sep 2024
||
(0)
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Director

Operations

TigerConnect needs to work on getting faster with their implementations. It seems like there were...

Sep 2024
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(0)
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Director

Product, Value

We have had TigerConnect Clinical Collaboration Platform for a really long time. Its biggest...

Sep 2024
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(0)
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Director

Product

In all of the vendor's patient pieces working down to the account level, like the visit-level...

Sep 2024
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(0)
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CMIO

Relationship

TigerConnect is a great partner. They are responsive to their customers, and they have a reliable...

Sep 2024
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(0)
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Analyst/Coordinator

Relationship, Product

The product has definitely improved. The vendor's executives have been very much involved with us...

Sep 2024
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(0)
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Director

Product

In terms of physician-to-physician communication, the solution is a secure text platform. I send...

Aug 2024
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(0)
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Manager

Relationship, Product

TigerConnect is really good about communicating when there are outages and things like that. We use...

Jul 2024
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(0)
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Analyst/Coordinator

Loyalty, Product

The biggest hurdle right now is that there are so many people who want to integrate things with...

Jul 2024
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(0)
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Analyst/Coordinator

Culture, Product

TigerConnect's bread and butter is their collaboration suite. The major advantages of the...

Jul 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

The vendor is aggressively working on their technology for the product. I like the fact that the...

Jul 2024
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(0)
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Analyst/Coordinator

Operations, Product

In the beginning, when the vendor was very hyperfocused on just their collaboration suite, the...

Jul 2024
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(0)
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Analyst/Coordinator

Relationship

The vendor never seems to advertise vaporware. They don't promise a technology that never ends up on...

Jul 2024
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(0)
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Analyst/Coordinator

Relationship

The vendor's support is excellent. Usually, when we have any issues with the overall solution,...

Jul 2024
||
(0)
 Thank you  Helpful

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CMIO

Loyalty

We may be fully shifting to another solution since we have two running simultaneously at our...

Jul 2024
||
(0)
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CMIO

Product

Our physicians really like TigerConnect Clinical Collaboration Platform because they can't get...

Jul 2024
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(0)
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CMIO

Product

TigerConnect has been pretty honest with us, and I haven't been disappointed by them. Their product...

Jul 2024
||
(0)
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CMIO

Relationship

TigerConnect reaches out regularly to tell me what they have going on and when they are having...

Jul 2024
||
(0)
 Thank you  Helpful

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CMIO

Culture, Operations, Product

The analytic data we get from TigerConnect is a little limited, so we don't get a whole lot of...

Jul 2024
||
(0)
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CMIO

Product

TigerConnect’s technology works fine. It is pretty good, but if somebody is using Epic, I would just...

Jul 2024
||
(0)
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Director

Loyalty, Product

We expanded because we are in a market with several other facilities in the same company, and we...

Jun 2024
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(0)
 Thank you  Helpful

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Director

Relationship, Product

Thanks to the product, we have real-time communication from our staff, and the doctor doesn't have...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

TigerConnect is responsive and understands issues, but their development timeline is slow. They have...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

TigerConnect Clinical Collaboration Platform is actually easier to use than some of the other...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty, Value

We are evaluating TigerConnect Clinical Collaboration Platform over the next while to see if we want...

Jun 2024
||
(0)
 Thank you  Helpful

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Director

Relationship

We haven’t had any trouble with TigerConnect’s implementation services. And I think TigerConnect’s...

Jun 2024
||
(0)
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Director

Product

The integration is the primary thing we are missing from TigerConnect Clinical Collaboration...

Jun 2024
||
(0)
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CMIO

Product

The biggest challenge we see is that TigerConnect's platform is not tied into the EHR. It lives...

May 2024
||
(0)
 Thank you  Helpful

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CMIO

Culture, Value

In the past when we were early customers, TigerConnect did stuff for us. But now if I wanted to get...

May 2024
||
(0)
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CMIO

Operations

TigerConnect is not training us; it is like we are training them.

May 2024
||
(0)
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CMIO

Product

TigerConnect meets my needs for insecure messaging, but there are some other sort of parallel...

May 2024
||
(0)
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CMIO

Relationship

The TigerConnect platform is for internal communications, and it comes with good support....

May 2024
||
(0)
 Thank you  Helpful

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Manager

Product, Value

The biggest benefit of using TigerConnect Clinical Collaboration Platform for us is that we have...

Apr 2024
||
(0)
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Manager

Operations

What I would tell someone looking into TigerConnect Clinical Collaboration Platform is to make sure...

Apr 2024
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(0)
 Thank you  Helpful

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VP/Other Executive

Operations, Product, Value

TigerConnect Clinical Collaboration Platform is a great, wonderful tool, and it was a game changer...

Apr 2024
||
(0)
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CMO

Product

We knew going in that there were issues with TigerConnect Clinical Collaboration Platform not...

Jan 2024
||
(0)
 Thank you  Helpful

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CMO

Product

We have some providers who have a lot of trouble and need a lot of help with TigerConnect Clinical...

Jan 2024
||
(0)
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CMO

Relationship

We don’t have too much executive involvement from TigerConnect. The people that we work with at...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Loyalty, Product

We are using the TigerConnect platform for medical staff communication, and the medical staff is...

Jan 2024
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Loyalty, Product

I would recommend TigerConnect Clinical Collaboration Platform. It is a good overall program. I...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

TigerConnect communicates very well when we have downtime. I have the names and phone numbers of...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

Based on current trends, I hope my overall satisfaction is at the top of the scale next year. I...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

There is always room for improvement. There are little things that TigerConnect can improve upon as...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

There are one or two spots where we feel like TigerConnect’s escalation module within the software...

Oct 2023
||
(0)
 Thank you  Helpful

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Director

Loyalty, Relationship, Product

There are some features that have lagged a little more than we expected, so the vendor is not...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

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