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TigerConnect Clinical Collaboration Platform Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Relationship, Product

TigerConnect is really good about communicating when there are outages and things like that. We use...

Jul 2024
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(0)
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Analyst/Coordinator

Loyalty, Product

The biggest hurdle right now is that there are so many people who want to integrate things with...

Jul 2024
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Analyst/Coordinator

Culture, Product

TigerConnect's bread and butter is their collaboration suite. The major advantages of the...

Jul 2024
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Analyst/Coordinator

Relationship, Product

The vendor is aggressively working on their technology for the product. I like the fact that the...

Jul 2024
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Analyst/Coordinator

Operations, Product

In the beginning, when the vendor was very hyperfocused on just their collaboration suite, the...

Jul 2024
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Analyst/Coordinator

Relationship

The vendor never seems to advertise vaporware. They don't promise a technology that never ends up on...

Jul 2024
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Analyst/Coordinator

Relationship

The vendor's support is excellent. Usually, when we have any issues with the overall solution,...

Jul 2024
||
(0)
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CMIO

Loyalty

We may be fully shifting to another solution since we have two running simultaneously at our...

Jul 2024
||
(0)
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CMIO

Product

Our physicians really like TigerConnect Clinical Collaboration Platform because they can't get...

Jul 2024
||
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CMIO

Product

TigerConnect has been pretty honest with us, and I haven't been disappointed by them. Their product...

Jul 2024
||
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CMIO

Relationship

TigerConnect reaches out regularly to tell me what they have going on and when they are having...

Jul 2024
||
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CMIO

Culture, Operations, Product

The analytic data we get from TigerConnect is a little limited, so we don't get a whole lot of...

Jul 2024
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(0)
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CMIO

Product

TigerConnect’s technology works fine. It is pretty good, but if somebody is using Epic, I would just...

Jul 2024
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(0)
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Director

Loyalty, Product

We expanded because we are in a market with several other facilities in the same company, and we...

Jun 2024
||
(0)
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Director

Relationship, Product

Thanks to the product, we have real-time communication from our staff, and the doctor doesn't have...

Jun 2024
||
(0)
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Director

Relationship

TigerConnect is responsive and understands issues, but their development timeline is slow. They have...

Jun 2024
||
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Director

Product

TigerConnect Clinical Collaboration Platform is actually easier to use than some of the other...

Jun 2024
||
(0)
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Director

Culture, Loyalty, Value

We are evaluating TigerConnect Clinical Collaboration Platform over the next while to see if we want...

Jun 2024
||
(0)
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Director

Relationship

We haven’t had any trouble with TigerConnect’s implementation services. And I think TigerConnect’s...

Jun 2024
||
(0)
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Director

Product

The integration is the primary thing we are missing from TigerConnect Clinical Collaboration...

Jun 2024
||
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CMIO

Product

The biggest challenge we see is that TigerConnect's platform is not tied into the EHR. It lives...

May 2024
||
(0)
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CMIO

Culture, Value

In the past when we were early customers, TigerConnect did stuff for us. But now if I wanted to get...

May 2024
||
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CMIO

Operations

TigerConnect is not training us; it is like we are training them.

May 2024
||
(0)
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CMIO

Product

TigerConnect meets my needs for insecure messaging, but there are some other sort of parallel...

May 2024
||
(0)
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CMIO

Relationship

The TigerConnect platform is for internal communications, and it comes with good support....

May 2024
||
(0)
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Manager

Product, Value

The biggest benefit of using TigerConnect Clinical Collaboration Platform for us is that we have...

Apr 2024
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(0)
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Manager

Operations

What I would tell someone looking into TigerConnect Clinical Collaboration Platform is to make sure...

Apr 2024
||
(0)
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VP/Other Executive

Operations, Product, Value

TigerConnect Clinical Collaboration Platform is a great, wonderful tool, and it was a game changer...

Apr 2024
||
(0)
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CMO

Product

We knew going in that there were issues with TigerConnect Clinical Collaboration Platform not...

Jan 2024
||
(0)
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CMO

Product

We have some providers who have a lot of trouble and need a lot of help with TigerConnect Clinical...

Jan 2024
||
(0)
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CMO

Relationship

We don’t have too much executive involvement from TigerConnect. The people that we work with at...

Jan 2024
||
(0)
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CMO

Loyalty, Product

We are using the TigerConnect platform for medical staff communication, and the medical staff is...

Jan 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

I would recommend TigerConnect Clinical Collaboration Platform. It is a good overall program. I...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship

TigerConnect communicates very well when we have downtime. I have the names and phone numbers of...

Jan 2024
||
(0)
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Analyst/Coordinator

Loyalty

Based on current trends, I hope my overall satisfaction is at the top of the scale next year. I...

Jan 2024
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(0)
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Analyst/Coordinator

Loyalty, Product

There is always room for improvement. There are little things that TigerConnect can improve upon as...

Jan 2024
||
(0)
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Director

Loyalty, Product

There are one or two spots where we feel like TigerConnect’s escalation module within the software...

Oct 2023
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(0)
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Director

Loyalty, Relationship, Product

There are some features that have lagged a little more than we expected, so the vendor is not...

Oct 2023
||
(0)
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Director

Loyalty

TigerConnect's product seems to be the go-to platform for most physicians; it is safe and secure. We...

Oct 2023
||
(0)
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Director

Operations

I am extremely satisfied with TigerConnect’s training; the product is straightforward and easy to use....

Oct 2023
||
(0)
 Thank you  Helpful

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Director

Value

At one time, the vendor was nickel-and-diming us. But once we signed the contract, they stopped...

Oct 2023
||
(0)
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Director

Loyalty, Relationship

It is important for the vendor to understand our perspective, our methodology for revenue...

Oct 2023
||
(0)
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Director

Product

I think the vendor has a limitation on the number of scheduling systems they can integrate their...

Oct 2023
||
(0)
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Director

Relationship, Product

One outcome of the product is the immediate attention that can be sought from the service provider....

Oct 2023
||
(0)
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Manager

Loyalty, Product, Value

We are no longer using pagers or organization-purchased phones because we are using TigerConnect's...

Sep 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship, Operations

TigerConnect has a good implementation team, and their product is good. They have great resources...

Sep 2023
||
(0)
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Manager

Product, Value

TigerConnect's system has definitely helped us move patients around our facility by connecting our...

Sep 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship, Product, Value

TigerConnect's team has been wonderful. We have been able to transition all of our clinical codes...

Aug 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship, Product

I know that the vendor has been working really hard on messages that repeat regardless of whether...

Aug 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Product

It would be helpful if we could get better information from the vendor on reporting analytics. Right...

Aug 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Product

One thing that people need to understand before going into TigerConnect's system is that it lends...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

We have seen some longstanding errors on the more technical things in the system, but overall,...

Aug 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Product, Value

The direct communication that the system offers plays a huge role for us. We don't have to look at...

Aug 2023
||
(0)
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