TigerConnect Clinical Collaboration Platform Commentary
Filtered view: (Acute Care)
Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Product, Value
TigerConnect offers integration with Epic, but we can't afford it. Right now, the system doesn't...
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Loyalty, Product
I like the product a lot and hope we can get more champions on our business side. If our other...
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Relationship, Operations
TigerConnect has been a good partner overall. In terms of actual support during the go-live,...
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Culture, Product
TigerConnect Clinical Collaboration Platform works as the vendor said it would. It is a really good...
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Loyalty
There are some duplicative things with TigerConnect Clinical Collaboration Platform and one of our...
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Operations, Product
The nurses were the most hesitant to adopt TigerConnect Clinical Collaboration Platform. It is still...
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Relationship
Overall, we have been happy with the product and the vendor's support.
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Operations
The implementation was a breeze. The product is intuitive, and users generally find it easy to use...
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Loyalty, Relationship
TigerConnect recently moved their call center to Mexico. They have eliminated a lot of their subject...
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Product
Overall, we are very satisfied with the solution. TigerConnect has been a great partner when it...
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Product
There are some user experience components that we would like to be in the solution. It would be nice...
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Product
I like the role-based communication in the solution, and I also like that we can send mass...
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Loyalty
We had Imprivata Cortext for about a year, but the vendor sunsetted that product. I think that is...
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Loyalty, Product, Value
TigerConnect's system pretty much does the same thing Imprivata Cortext did, and that is mainly why...
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Culture, Relationship, Operations
TigerConnect pretty much set us up and walked away. We don't really have any meetings or any...
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Value
The cost of TigerConnect's system was a decent increase compared to the cost of our old system. We...
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Product
We use the system for secure messaging between nurses and physicians. TigerConnect Clinical...
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Operations
One thing I would like to see the vendor do better would be to really provide training and insight...
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Operations
We haven't had too many problems other than our current implementation. The approach seems...
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Value
The vendor could reduce the need for callbacks and the time on hold. We were using digital or...
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Operations
With TigerConnect's first implementation, I remember talking to many people about how quick it was....
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Relationship, Operations, Product
In terms of the actual software, TigerConnect would be amazing. But in terms of optimizing our...
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Operations
The training I have seen has been decent. What I struggle with is that many organizations like ours...
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Loyalty, Product
TigerConnect's system has the lowest downtime of any product I have used in my entire life. It has...
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Product
The solution is very simple. It is a combination of WhatsApp, iMessage, and text messaging. The...
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Loyalty
We are live on TigerConnect's system, but we are going to add role-based scheduling that will be...
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Product
TigerConnect is delivering more things, but they don't make it easy to switch from current vendors...
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Loyalty, Product
TigerConnect's software is similar to some other products in terms of functionality, but they have a...
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Relationship, Product
TigerConnect has introduced some bugs in their releases, so they could improve their performance and...
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Culture, Value
TigerConnect's platform is not cheap, and their licensing is expensive.
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Culture, Relationship
We don't have everything we want with TigerConnect, but they listen to us, and they work with us to...
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Relationship, Operations
Whenever we have had issues with TigerConnect's system, they have been very prompt about coming out...
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Relationship, Product
What is very helpful in TigerConnect's system, especially for those of us in the pharmacy, is the...
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Value
TigerConnect is good in terms of HIPAA-compliant communications. The product is still worth the...
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Loyalty
TigerConnect offers a lot of things for the product, but we aren't leveraging all of those things....
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Operations
Our go-live was all us, so that wasn't really on TigerConnect. However, the vendor's upgrades are...
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Culture, Relationship
We don't have a whole lot of issues, and we have never really had major issues with TigerConnect....
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Operations
We haven't implemented anything new with the vendor or any upgrades, but they do upgrades on their...
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Loyalty
We are considering moving away from the product. We are doing a large project where we will be...
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Relationship
TigerConnect needs to work a bit on their support. They have overpromised and underdelivered on it....
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Culture
From a support standpoint, TigerConnect has been fine. However, it is sometimes difficult to get in...
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Operations
TigerConnect is constantly developing things. In terms of integration, TigerConnect does a good job...
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Product
The system has a good interface, but it still takes end users a little time to get used to it. The...
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Loyalty, Product
TigerConnect Clinical Collaboration Platform does what TigerConnect says it does. We have received...
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Operations
TigerConnect was extremely good with the implementation. We had a single contact who did all the...
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Product
There is one feature I wish TigerConnect Clinical Collaboration Platform had. I use the solution...
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Product, Value
I'm very happy with how TigerConnect Clinical Collaboration Platform works. Our physicians make very...
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Operations, Product
I like the ease of onboarding a new employee in the solution. It literally takes me five minutes to...
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Loyalty, Value
The biggest reason we continue to adopt more products with TigerConnect is because of the solution's...
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Relationship
Fortunately, we don't have to use TigerConnect’s support tremendously often. When we have had to...
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Culture, Relationship
TigerConnect has met all of their contractual obligations. They have been good to work with and good...
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Operations, Product
In TigerConnect Clinical Collaboration Platform, there are different types of chats; we have direct...
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Culture
When we first rolled out TigerConnect Clinical Collaboration Platform, we thought we would be able...
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Loyalty
We intend to use TigerConnect Clinical Collaboration Platform unless our corporation rolls out...
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Culture, Relationship, Product
TigerConnect lacks an image sharing solution. We have asked the vendor about it, but they haven't...
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Relationship
I don't often give top ratings, but TigerConnect rates at the top of the scale in terms of...
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Loyalty, Product
Regarding integration, TigerConnect has found solutions for everything so far and has given us...
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Relationship
TigerConnect's support is really good. The support people are proactive and easily accessible at all...
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Product
The only thing we use TigerConnect Clinical Collaboration Platform for is HIPAA-compliant texting...
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Culture, Value
I'm not sure whether TigerConnect avoids charging for every little thing because we aren't asking...
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Product
TigerConnect Clinical Collaboration Platform is functional. We use it to text between the staff and...
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Culture, Relationship
We don't have a personal relationship with TigerConnect. I would suggest having maybe a yearly...
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Product
TigerConnect Clinical Collaboration Platform has been our mainstay for clinical communications. It...
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Loyalty, Product
I want TigerConnect Clinical Collaboration Platform to integrate more with our EMR because there are...
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Relationship
What is impressive about TigerConnect is the support we receive from them. Whenever we need to...
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Culture, Value
The biggest communication challenge with TigerConnect Clinical Collaboration Platform is the cost....
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Culture, Value
The advice I would give to others looking at TigerConnect Clinical Collaboration Platform would be...
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Loyalty, Value
TigerConnect Clinical Collaboration Platform is not integrated. Our EHR also has a messaging system,...
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Relationship
TigerConnect Clinical Collaboration Platform is very easy to use. Even when we look at the price,...
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Relationship
We have connectivity issues with the TigerConnect Clinical Collaboration Platform. Also,...
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Product, Value
TigerConnect Clinical Collaboration Platform is pretty easy. I would buy it again. I like it.
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Relationship
TigerConnect has really worked with us to develop stuff, and we are pretty happy with where we have...
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Culture
We pay a subscription for the TigerConnect system, and we have had some projects with the vendor....
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Relationship
One of the only things with TigerConnect that has been a bit of a sore point is we have such a...
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Relationship
There have been a few turnovers in our TigerConnect project manager, but the person who has come in...
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Loyalty
Part of the reason we moved to TigerConnect was that there was a huge migration of people from our...
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Relationship, Product
Our communication strategy has actually helped our challenges because now instead of sending an...
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Loyalty
TigerConnect has kept most of their promises. There are a couple of things that I have been waiting...
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Relationship
We have a lot of communication that isn't necessarily patient centric but is still mission critical....
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Product
I don't like putting all my eggs into one basket when it comes to cybersecurity. If we have to take...
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Product
The biggest challenge we are facing with our communication strategy is the coverage in the operating...
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Value
TigerConnect's system is probably too expensive for what we get.
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Product
TigerConnect's system does what it is meant to do for what we use it for. It covers our security...
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Product
We do use TigerText, and the doctors rely heavily on that. The system works very well for our call...
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Operations
TigerConnect was very good about the implementation. They were incredibly patient with the...
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Relationship
TigerConnect is very responsive to and open about discussing glitches or what they are fixing. They...
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Relationship, Product
TigerConnect's product is very easy, and the providers think of it highly. The fact it works...
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Culture, Value
TigerConnect's system does have some nice add-on features; however, TigerConnect charges too much...
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Operations
TigerConnect needs to work on their training. They are growing really fast, so they have training...
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Culture, Loyalty
We are working toward TigerConnect meeting all of our needs. We want to move toward more items....
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Relationship
TigerConnects needs to work on their customer support a little. If we can get the support people on...
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Product
We used pagers before getting TigerConnect's system, and the connectivity wasn't the greatest. Now,...
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Product
We are extremely satisfied with the messaging. The nurses love that they can carry a phone, be...
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Operations
We had some difficulties with our implementation of TigerConnect's system, but whenever we try to...
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Loyalty
As of today, TigerConnect Clinical Collaboration Platform is part of our long-term plans. For now,...
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Product
I will give TigerConnect Clinical Collaboration Platform's interoperability a rating between the...
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Value
I am an extremely happy TigerConnect customer. I would give the ease of use a rating above the scale...
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Loyalty
One of the reasons TigerConnect was selected was that they have an ecosystem for middleware, alarm...
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Product, Value
TigerConnect Clinical Collaboration Platform in general is very easy to use. The staff members have...
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Product
The maximum number of people that TigerConnect can have in a group is 100, which is a limitation for...
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Product
We are always striving for seamless, fluid product usage, but when we are using an application,...
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Relationship
TigerConnect is easy to use for the most part. It is straightforward. Also, the vendor has been very...
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Relationship
We have engaged with some of TigerConnect’s folks, and they have been great. We have regular...
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Product
TigerConnect should try and continue developing their product, but they should also keep it simple....
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Relationship
I would tell anyone looking at TigerConnect to have either a physician, a clinical champion, or a...
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Relationship
Just like all tech support people, sometimes TigerConnect’s support people are very interested in...
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Relationship, Product
We have had some major performance issues with TigerConnect Clinical Collaboration Platform. We have...
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Operations, Product
TigerConnect Clinical Collaboration Platform is very easy to use. It is super intuitive. Very little...
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Relationship
I complained for quite a while that TigerConnect shouldn't require us to find TigerConnect Clinical...
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Relationship, Product
TigerConnect does a good job of keeping their customers informed when they are updating the system....
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Product
TigerConnect provides metrics so that we can monitor our utilization, and that is highly valuable....
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Value
TigerConnect attempted to charge us for interfaces. Having an interface is a benefit to us, and we...
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Product
There are a number of functionalities that I have asked TigerConnect for, and some of them have been...
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Product, Value
We do have an integration with our physician scheduling product, but that integration has failed a...
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Relationship, Product
TigerConnect Clinical Collaboration Platform doesn't meet all our needs. We have multiple hospitals...
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Operations
TigerConnect needs to work on getting faster with their implementations. It seems like there were...
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Product, Value
We have had TigerConnect Clinical Collaboration Platform for a really long time. Its biggest...
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Product
In all of the vendor's patient pieces working down to the account level, like the visit-level...
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Relationship
TigerConnect is a great partner. They are responsive to their customers, and they have a reliable...
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Relationship, Product
The product has definitely improved. The vendor's executives have been very much involved with us...
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Product
In terms of physician-to-physician communication, the solution is a secure text platform. I send...
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Relationship, Product
TigerConnect is really good about communicating when there are outages and things like that. We use...
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