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TigerConnect Clinical Collaboration Platform Commentary
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Paul Hess
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KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Product, Value

The biggest benefit of using TigerConnect Clinical Collaboration Platform for us is that we have...

Apr 2024
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Manager

Operations

What I would tell someone looking into TigerConnect Clinical Collaboration Platform is to make sure...

Apr 2024
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VP/Other Executive

Operations, Product, Value

TigerConnect Clinical Collaboration Platform is a great, wonderful tool, and it was a game changer...

Apr 2024
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CMO

Product

We knew going in that there were issues with TigerConnect Clinical Collaboration Platform not...

Jan 2024
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CMO

Product

We have some providers who have a lot of trouble and need a lot of help with TigerConnect Clinical...

Jan 2024
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CMO

Relationship

We don’t have too much executive involvement from TigerConnect. The people that we work with at...

Jan 2024
||
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CMO

Loyalty, Product

We are using the TigerConnect platform for medical staff communication, and the medical staff is...

Jan 2024
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(0)
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Analyst/Coordinator

Loyalty, Product

I would recommend TigerConnect Clinical Collaboration Platform. It is a good overall program. I...

Jan 2024
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Analyst/Coordinator

Relationship

TigerConnect communicates very well when we have downtime. I have the names and phone numbers of...

Jan 2024
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Analyst/Coordinator

Loyalty

Based on current trends, I hope my overall satisfaction is at the top of the scale next year. I...

Jan 2024
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Analyst/Coordinator

Loyalty, Product

There is always room for improvement. There are little things that TigerConnect can improve upon as...

Jan 2024
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Director

Loyalty, Product

There are one or two spots where we feel like TigerConnect’s escalation module within the software...

Oct 2023
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Director

Loyalty, Relationship, Product

There are some features that have lagged a little more than we expected, so the vendor is not...

Oct 2023
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(0)
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Director

Loyalty

TigerConnect's product seems to be the go-to platform for most physicians; it is safe and secure. We...

Oct 2023
||
(0)
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Director

Operations

I am extremely satisfied with TigerConnect’s training; the product is straightforward and easy to use....

Oct 2023
||
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Director

Value

At one time, the vendor was nickel-and-diming us. But once we signed the contract, they stopped...

Oct 2023
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Director

Loyalty, Relationship

It is important for the vendor to understand our perspective, our methodology for revenue...

Oct 2023
||
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Director

Product

I think the vendor has a limitation on the number of scheduling systems they can integrate their...

Oct 2023
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Director

Relationship, Product

One outcome of the product is the immediate attention that can be sought from the service provider....

Oct 2023
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(0)
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Manager

Loyalty, Product, Value

We are no longer using pagers or organization-purchased phones because we are using TigerConnect's...

Sep 2023
||
(0)
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Manager

Relationship, Operations

TigerConnect has a good implementation team, and their product is good. They have great resources...

Sep 2023
||
(0)
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Manager

Product, Value

TigerConnect's system has definitely helped us move patients around our facility by connecting our...

Sep 2023
||
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Analyst/Coordinator

Relationship, Product, Value

TigerConnect's team has been wonderful. We have been able to transition all of our clinical codes...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

I know that the vendor has been working really hard on messages that repeat regardless of whether...

Aug 2023
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Analyst/Coordinator

Product

It would be helpful if we could get better information from the vendor on reporting analytics. Right...

Aug 2023
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(0)
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Analyst/Coordinator

Product

One thing that people need to understand before going into TigerConnect's system is that it lends...

Aug 2023
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Analyst/Coordinator

Relationship

We have seen some longstanding errors on the more technical things in the system, but overall,...

Aug 2023
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(0)
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Analyst/Coordinator

Product, Value

The direct communication that the system offers plays a huge role for us. We don't have to look at...

Aug 2023
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CIO

Product

It would be nice if everything were in TigerConnect Clinical Collaboration Platform, but the...

Jul 2023
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CIO

Value

We're open to looking at alternatives. TigerConnect is much more expensive than some of their...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship, Product, Value

TigerConnect has really helped us home in on having a single platform where we do most of our...

Jul 2023
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(0)
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Analyst/Coordinator

Relationship

We partner with TigerConnect, and they have been willing to collaborate with us to improve their...

Jul 2023
||
(0)
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Analyst/Coordinator

Operations

Sometimes training with TigerConnect falls to the wayside because they are continually innovating....

Jul 2023
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(0)
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Director

Product

The product is easy to use, but it still has some bugs in it, and it is quite unpleasant when those...

Jul 2023
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(0)
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Director

Product

The bugginess, clunkiness, and occasional unreliability of the system are quite frustrating. We have...

Jul 2023
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(0)
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Director

Loyalty, Product

I have been asking for certain enhancements for a couple of years, and those enhancements were...

Jul 2023
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Director

Loyalty

The system has an integration with pager systems, and we are very interested in moving away from the...

Jul 2023
||
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Director

Relationship

My sense of the vendor is that there was some sort of restructuring at TigerConnect; maybe it was a...

Jul 2023
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Director

Relationship

The same issues frequently come up over and over again. It sometimes feels like we are reinventing...

Jul 2023
||
(0)
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Director

Operations, Product

The platform is fairly intuitive, and it does not require much training for the typical users that...

Jul 2023
||
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Director

Culture

The only negative thing I would say about TigerConnect is that their primary pricing strategy has...

Jul 2023
||
(0)
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Director

Culture, Loyalty, Relationship

There are very few companies I like working with, but TigerConnect is at the top of my list because...

Jul 2023
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(0)
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Director

Culture, Relationship

TigerConnect is really good at follow-up, and their customer service team is good and extremely...

Jun 2023
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Director

Product

TigerConnect told us that we wouldn’t be missing and dropping texts, and we haven’t been, so the...

Jun 2023
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Director

Value

There are charges for adding any new people and new services in TigerConnect Clinical Collaboration...

Jun 2023
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(0)
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Director

Product

It would be nice if the direct-call feature in TigerConnect Clinical Collaboration Platform were basic....

Jun 2023
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(0)
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Nurse

Product

We use TigerConnect Clinical Collaboration Platform for hospital-wide communication. The product is...

Jun 2023
||
(0)
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CIO

Product

The system is easy and does everything we need to do. The product works across platforms on a lot of...

Jun 2023
||
(0)
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Director

Relationship

TigerConnect doesn’t deliver things based on their promised timelines. I will give TigerConnect some...

Jun 2023
||
(0)
 Thank you  Helpful

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Director

Loyalty, Product

We are struggling with the usability and reliability of TigerConnect Clinical Collaboration...

Jun 2023
||
(0)
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Director

Loyalty

The biggest shortcoming of TigerConnect Clinical Collaboration Platform is its reliability. We could...

Jun 2023
||
(0)
 Thank you  Helpful

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Director

Culture

We recently had a call with a peer, and I did not recommend TigerConnect Clinical Collaboration...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

TigerConnect is accessible. They are responsive to communication, and most of the time, they are...

Jun 2023
||
(0)
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Director

Product

TigerConnect Clinical Collaboration Platform has a nice GUI and front end that are modern and...

Jun 2023
||
(0)
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Director

Product

We would like to see TigerConnect improve their system's scheduling part. We always have issues with...

May 2023
||
(0)
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Director

Product

Messages don't stay in the system for more than five days. There may be a way for us to increase...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Product

We have had issues with the number of licenses that we can get with TigerConnect's platform. That...

May 2023
||
(0)
 Thank you  Helpful

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Director

Product

TigerConnect's product is a two-way product when it comes to communication. We can send all of our...

May 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship, Product, Value

The TigerConnect platform is a really great way to make sure that we are communicating quickly with...

May 2023
||
(0)
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