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Trend Health Partners Denials Management Services Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
KLAS Engagement Partner - Brittani Oliver
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Director

Trend Health Partners could provide more details in their reports to better assist us with any...

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

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Director

We've had a very positive relationship with Trend Health Partners. They've been a good partner for...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Director

Trend Health Partners quickly responds. Their responsiveness is great. They have quality nurses...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Manager

Trend Health Partners is much better now than they used to be. There have been some lulls where...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Trend Health Partners provides us with information on the top denial reasons for the month and gives...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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Manager

I personally love the Trend Health Partners staff. We have great communication with them. They're...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Whenever we look at new strategies, Trend Health Partners always jumps on board. We communicate our...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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Manager

There were times when we missed timely filing deadlines because we were sending tasks to Trend...

Comment Tone Neutral
Pillars Services
Evaluation Unrated

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Manager

The advice I would give a potential Trend Health Partners customer is to maintain clear...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

Trend Health Partners is very willing to do whatever we need, and they've always been very compliant...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

There are some things that Trend Health Partners is not always consistent on, like making sure the...

Comment Tone Neutral
Pillars Relationship, Services
Evaluation Unrated

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Manager

We would like more explicit feedback from Trend Health Partners on what they're finding, what...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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Manager

Trend Health Partners is very good about digging into anything. Trend Health Partners has been able...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Manager

I don't think there are any plans to change away from using Trend Health Partners for audits and...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Manager

We did an account management handoff with Trend Health Partners, and I disliked the way that they...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Early on in our engagement with Trend Health Partners, the firm was much more robust in providing us...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

All of Trend Health Partners’ people are very professional and responsive.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Communication is sometimes delayed, and there has been turnover, so I feel there have been lots of...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

We definitely have been able to put some action items and education in place to help improve our...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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Manager

A customer considering Trend Health Partners shouldn’t be afraid to ask for whatever they need...

Comment Tone Positive
Pillars Loyalty, Services
Evaluation Unrated

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Manager

Trend Health Partners’ staff members' knowledge base that they use to do the account reviews is very...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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Manager

Trend Health Partners shares a lot of insights on our regular calls. The only negative is that I...

Comment Tone Neutral
Pillars Operations
Evaluation Unrated

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Manager

Trend Health Partners is always extremely responsive, and I communicate with not just the executive...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Manager

Trend Health Partners is a wonderful firm. We have dealt with a lot of firms over the years, and...

Comment Tone Positive
Pillars Relationship, Services, Value
Evaluation Unrated

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Manager

Trend Health Partners has been a good partner. We have had great success with executive engagement...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We don't really have training. We have monthly calls where the vendor provides education for our...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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Manager

We would like some real-time reporting for feedback to our coding and CDI teams so that they can get...

Comment Tone Negative
Pillars Operations, Services
Evaluation Unrated

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Manager

We have had a great return on investment with the product. There are some things that our coding...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

If we have a discrepancy with a charge, the vendor helps us get it resolved and researches as...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Manager

We do everything by email. I have a contact at an account level and then at an executive account...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We don't really have any kinds of conversations about the vendor's next steps or anything that they...

Comment Tone Neutral
Pillars Services
Evaluation Unrated

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Director

Trend Health Partners is really helpful. They are able to handle appeals and get claims paid, and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Trend Health Partners is providing the outcomes we need. We have a monthly summary of what is going...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Trend Health Partners’ overturn rate is outstanding, but preventing denials going forward is not so...

Comment Tone Negative
Pillars Services
Evaluation Unrated

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VP/Other Executive

With Trend Health Partners, we expect denials to be overturned. The firm is excellent at that. They...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

With Trend Health Partners, I was hoping to find some denial avoidance tips, tricks, and hints. I...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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VP/Other Executive

We chose Trend Health Partners because of their knowledge of the denials payer world. Trend Health...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

Clients should be very specific with the firm. Maybe all companies are this way, but the firm can do...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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Director

With Trend Health Partners, communication is key; we are not going to get what we need if we don't...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

I really appreciate Trend Health Partners and am grateful that we are able to partner with them;...

Comment Tone Positive
Pillars Relationship, Services, Value
Evaluation Unrated

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Director

A more detailed breakdown in Trend Health Partner’s reporting could be helpful. We have talked about...

Comment Tone Negative
Pillars Services
Evaluation Unrated

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Director

Trend Health Partners has had some turnover in staff. It is always a bit of a struggle to adapt to...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Trend Health Partners is very up front, and the charges are not at all nickel-and-diming us. The...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

Things have been really good with Trend Health Partners. We communicate regularly. I do believe they...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Trend Health Partners is knowledgeable of the different guidelines or criteria that are used by the...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Director

We have had a good experience with Trend Health Partners. They provide really good reports that we...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

The advice that I would give a customer is just to make sure there is frequent communication. We...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Trend Health Partners keeps us updated. When people meet with physicians on issues that we need to...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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VP/Other Executive

Trend Health Partners does a really good job. They are very professional. The only thing I would...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

I would definitely recommend Trend Health Partners. I have dealt with other companies doing the same...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Trend Health Partners is having bandwidth challenges. We brought on another firm because I needed...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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VP/Other Executive

From a healthcare-system perspective, I do like that Trend Health Partners doesn’t play both sides....

Comment Tone Negative
Pillars Value
Evaluation Unrated

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VP/Other Executive

We chose Trend Health Partners because I used them previously. They are easy to work with. They...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

Trend Health Partners is flexible, and they were easy to set up. They are an easy partner to work...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

A customer engaging with Trend Health Partners should set their expectations and requirements. As...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Trend Health Partners is definitely industry knowledgeable. They work with a lot of systems, so they...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The team from Trend Health Partners is very knowledgeable. They know what they are doing. They have...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The advice I would give to someone starting to work with Trend Health Partners is to get to know...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

We expect the firm to find ways to support and find documentation that will support our denied or...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

Preventing denials is my favorite thing about Trend Health Partners. As they triage appeals and...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Director

Trend Health Partners' reporting is excellent. For clinical denials, they break down each case...

Comment Tone Positive
Pillars Loyalty, Relationship, Services
Evaluation Unrated

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Director

Trend Health Partners is incredibly helpful. One area where they have made a big difference is in...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Director

Trend Health Partners performs all my denials work, denials appeals, and follow-up. The biggest...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

Trend Health Partners’ overturn rate matches the expectations that they set. They are delivering...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

Trend Health Partners provides really good insight. They are not just about trying to get denials...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Director

Trend Health Partners is proactive. They are good at getting a pulse check with us and understanding...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We used Trend Health Partners for years to do certain appeals, and we had a good partnership. When...

Comment Tone Positive
Pillars Loyalty, Relationship, Services
Evaluation Unrated

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Director

Trend Health Partners is really thorough. They have clinical people. Before, we had billers doing...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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