Trend Health Partners Denials Management Services Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
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User Commentary
Operations, Value
We definitely have been able to put some action items and education in place to help improve our...
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Loyalty, Services
A customer considering Trend Health Partners shouldn’t be afraid to ask for whatever they need...
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Relationship, Operations, Services
Trend Health Partners’ staff members' knowledge base that they use to do the account reviews is very...
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Operations
Trend Health Partners shares a lot of insights on our regular calls. The only negative is that I...
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Relationship, Services
Trend Health Partners is always extremely responsive, and I communicate with not just the executive...
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Relationship, Services, Value
Trend Health Partners is a wonderful firm. We have dealt with a lot of firms over the years, and...
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Relationship
Trend Health Partners has been a good partner. We have had great success with executive engagement...
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Services
We don't really have training. We have monthly calls where the vendor provides education for our...
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Operations, Services
We would like some real-time reporting for feedback to our coding and CDI teams so that they can get...
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Value
We have had a great return on investment with the product. There are some things that our coding...
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Relationship, Services
If we have a discrepancy with a charge, the vendor helps us get it resolved and researches as...
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Relationship
We do everything by email. I have a contact at an account level and then at an executive account...
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Services
We don't really have any kinds of conversations about the vendor's next steps or anything that they...
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Relationship
Trend Health Partners is really helpful. They are able to handle appeals and get claims paid, and...
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Relationship
Trend Health Partners is providing the outcomes we need. We have a monthly summary of what is going...
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Services
Trend Health Partners’ overturn rate is outstanding, but preventing denials going forward is not so...
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Value
With Trend Health Partners, we expect denials to be overturned. The firm is excellent at that. They...
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Services
With Trend Health Partners, I was hoping to find some denial avoidance tips, tricks, and hints. I...
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Loyalty
We chose Trend Health Partners because of their knowledge of the denials payer world. Trend Health...
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Relationship
Clients should be very specific with the firm. Maybe all companies are this way, but the firm can do...
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Value
With Trend Health Partners, communication is key; we are not going to get what we need if we don't...
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Relationship, Services, Value
I really appreciate Trend Health Partners and am grateful that we are able to partner with them;...
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Services
A more detailed breakdown in Trend Health Partner’s reporting could be helpful. We have talked about...
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Relationship
Trend Health Partners has had some turnover in staff. It is always a bit of a struggle to adapt to...
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Value
Trend Health Partners is very up front, and the charges are not at all nickel-and-diming us. The...
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Relationship
Things have been really good with Trend Health Partners. We communicate regularly. I do believe they...
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Relationship, Value
Trend Health Partners is knowledgeable of the different guidelines or criteria that are used by the...
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Operations
We have had a good experience with Trend Health Partners. They provide really good reports that we...
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Relationship
The advice that I would give a customer is just to make sure there is frequent communication. We...
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Relationship, Services
Trend Health Partners keeps us updated. When people meet with physicians on issues that we need to...
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Value
Trend Health Partners does a really good job. They are very professional. The only thing I would...
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Relationship
I would definitely recommend Trend Health Partners. I have dealt with other companies doing the same...
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Loyalty, Relationship
Trend Health Partners is having bandwidth challenges. We brought on another firm because I needed...
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Value
From a healthcare-system perspective, I do like that Trend Health Partners doesn’t play both sides....
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Loyalty
We chose Trend Health Partners because I used them previously. They are easy to work with. They...
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Relationship
Trend Health Partners is flexible, and they were easy to set up. They are an easy partner to work...
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Relationship
A customer engaging with Trend Health Partners should set their expectations and requirements. As...
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Relationship
Trend Health Partners is definitely industry knowledgeable. They work with a lot of systems, so they...
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Relationship
The team from Trend Health Partners is very knowledgeable. They know what they are doing. They have...
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Relationship
The advice I would give to someone starting to work with Trend Health Partners is to get to know...
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Loyalty, Relationship
We expect the firm to find ways to support and find documentation that will support our denied or...
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Relationship, Services
Preventing denials is my favorite thing about Trend Health Partners. As they triage appeals and...
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Loyalty, Relationship, Services
Trend Health Partners' reporting is excellent. For clinical denials, they break down each case...
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Relationship, Services
Trend Health Partners is incredibly helpful. One area where they have made a big difference is in...
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Loyalty
Trend Health Partners performs all my denials work, denials appeals, and follow-up. The biggest...
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Relationship, Operations
Trend Health Partners’ overturn rate matches the expectations that they set. They are delivering...
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Relationship, Services
Trend Health Partners provides really good insight. They are not just about trying to get denials...
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Relationship
Trend Health Partners is proactive. They are good at getting a pulse check with us and understanding...
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Loyalty, Relationship, Services
We used Trend Health Partners for years to do certain appeals, and we had a good partnership. When...
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Relationship
Trend Health Partners is really thorough. They have clinical people. Before, we had billers doing...
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Value
I believe the outcomes we expect would be more success rates with appeals and accurate coding that...
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Relationship, Services
The only negative aspect we have working with Trend Health Partners is that we have issues with...
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Services
The only thing is that maybe in the future, the firm could have a system where when they update...
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Relationship
Denial preventions come from the front end, so there is not necessarily anything that Trend Health...
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Relationship, Value
I would tell new customers to Trend Health Partners to not be shy to ask for free services. The firm...
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Loyalty, Relationship
Trend Health Partners was already in place when I came to this organization, but I did expand the...
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Relationship
We have very good, productive, regular meetings with Trend Health Partners to go over outcomes and...
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Relationship
Trend Health Partners jumped right on top of things from day one, and by day two, we were getting...
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Commentary Summary
Comment Type Breakout