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Trend Health Partners Denials Management Services Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
KLAS Engagement Partner - Brittani Oliver
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Director

Trend Health Partners is the best firm I've picked at this job. I didn't know them going into it. I...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

If someone wants a firm that's going to literally care about their denials, Trend Health Partners is...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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Director

Trend Health Partners has exceeded expectations. The total dollars overturned are much better than...

Comment Tone Positive
Pillars Relationship, Operations, Value
Evaluation Unrated

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Director

Trend Health Partners' overturn rate matches expectations as of now, but I would like to see it get...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Trend Health Partners usually does a deep dive into the medical necessity aspect, and their strong...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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Manager

Part of this is a volume issue, and I understand that there are challenges behind that, but...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

Trend Health Partners could probably spend a little more time investigating claims to improve the...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Trend Health Partners meets with us regularly, so they are dedicated to that. If there are concerns,...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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VP/Other Executive

As far as being strategic goes, a lot of firms in this space are navigating new denials and...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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VP/Other Executive

Trend Health Partners has been a partner for a long time. I've known them for years. They’re very...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I really appreciated Trend Health Partners' attention to detail. We received reports, and we had a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Trend Health Partners performed better than expected. Many of the cases we selected for them weren't...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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Analyst/Coordinator

Our usage of Trend Health Partners has declined greatly over the last year for some denials and...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

Trend Health Partners is very receptive, and we have a good partnership with them. We have regular...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Trend Health Partners has delivered strong recovery rates and dollar recoveries. Their feedback on...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Director

Trend Health Partners tends to hover around the average rate of recovery for the industry. To exceed...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

We've asked Trend Health Partners to identify opportunities and show us denial trends. Every once in...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

I would say Trend Health Partners is very adaptive and collaborative, depending on what systems the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We would like to see a more timely turnaround on some of the appeals.

Comment Tone Negative
Pillars Services
Evaluation Unrated

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Nurse

My likelihood to recommend Trend Health Partners rates very high because of how transparent they...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Nurse

The partnership has been good. Trend Health Partners has consistently been a good partner. We used...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Nurse

We have a long history with Trend Health Partners. Things have changed a little because we do have a...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Nurse

I think Trend Health Partners helping us prevent denials in the future is one of the holes because...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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Nurse

Trend Health Partners has worked our cases in real time and given feedback as to why they would or...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Nurse

Trend Health Partners doesn't get paid unless we get paid, so my money's worth rates very high.

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

Trend Health Partners could provide more details in their reports to better assist us with any...

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

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Director

We've had a very positive relationship with Trend Health Partners. They've been a good partner for...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Director

Trend Health Partners quickly responds. Their responsiveness is great. They have quality nurses...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Manager

Trend Health Partners is much better now than they used to be. There have been some lulls where...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Trend Health Partners provides us with information on the top denial reasons for the month and gives...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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Manager

I personally love the Trend Health Partners staff. We have great communication with them. They're...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Whenever we look at new strategies, Trend Health Partners always jumps on board. We communicate our...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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Manager

There were times when we missed timely filing deadlines because we were sending tasks to Trend...

Comment Tone Neutral
Pillars Services
Evaluation Unrated

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Manager

The advice I would give a potential Trend Health Partners customer is to maintain clear...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

Trend Health Partners is very willing to do whatever we need, and they've always been very compliant...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

There are some things that Trend Health Partners is not always consistent on, like making sure the...

Comment Tone Neutral
Pillars Relationship, Services
Evaluation Unrated

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Manager

We would like more explicit feedback from Trend Health Partners on what they're finding, what...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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Manager

Trend Health Partners is very good about digging into anything. Trend Health Partners has been able...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Manager

I don't think there are any plans to change away from using Trend Health Partners for audits and...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Manager

We did an account management handoff with Trend Health Partners, and I disliked the way that they...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Early on in our engagement with Trend Health Partners, the firm was much more robust in providing us...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

All of Trend Health Partners’ people are very professional and responsive.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Communication is sometimes delayed, and there has been turnover, so I feel there have been lots of...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

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