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Trend Health Partners Denials Management Services Commentary
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What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Trend Health Partners is the best firm I've picked at this job. I didn't know them going into it. I...
If someone wants a firm that's going to literally care about their denials, Trend Health Partners is...
Trend Health Partners has exceeded expectations. The total dollars overturned are much better than...
Trend Health Partners' overturn rate matches expectations as of now, but I would like to see it get...
Trend Health Partners usually does a deep dive into the medical necessity aspect, and their strong...
Part of this is a volume issue, and I understand that there are challenges behind that, but...
Trend Health Partners could probably spend a little more time investigating claims to improve the...
Trend Health Partners meets with us regularly, so they are dedicated to that. If there are concerns,...
As far as being strategic goes, a lot of firms in this space are navigating new denials and...
Trend Health Partners has been a partner for a long time. I've known them for years. They’re very...
I really appreciated Trend Health Partners' attention to detail. We received reports, and we had a...
Trend Health Partners performed better than expected. Many of the cases we selected for them weren't...
Our usage of Trend Health Partners has declined greatly over the last year for some denials and...
Trend Health Partners is very receptive, and we have a good partnership with them. We have regular...
Trend Health Partners has delivered strong recovery rates and dollar recoveries. Their feedback on...
Trend Health Partners tends to hover around the average rate of recovery for the industry. To exceed...
We've asked Trend Health Partners to identify opportunities and show us denial trends. Every once in...
I would say Trend Health Partners is very adaptive and collaborative, depending on what systems the...
We would like to see a more timely turnaround on some of the appeals.
My likelihood to recommend Trend Health Partners rates very high because of how transparent they...
The partnership has been good. Trend Health Partners has consistently been a good partner. We used...
We have a long history with Trend Health Partners. Things have changed a little because we do have a...
I think Trend Health Partners helping us prevent denials in the future is one of the holes because...
Trend Health Partners has worked our cases in real time and given feedback as to why they would or...
Trend Health Partners doesn't get paid unless we get paid, so my money's worth rates very high.
Trend Health Partners could provide more details in their reports to better assist us with any...
We've had a very positive relationship with Trend Health Partners. They've been a good partner for...
Trend Health Partners quickly responds. Their responsiveness is great. They have quality nurses...
Trend Health Partners is much better now than they used to be. There have been some lulls where...
Trend Health Partners provides us with information on the top denial reasons for the month and gives...
I personally love the Trend Health Partners staff. We have great communication with them. They're...
Whenever we look at new strategies, Trend Health Partners always jumps on board. We communicate our...
There were times when we missed timely filing deadlines because we were sending tasks to Trend...
The advice I would give a potential Trend Health Partners customer is to maintain clear...
Trend Health Partners is very willing to do whatever we need, and they've always been very compliant...
There are some things that Trend Health Partners is not always consistent on, like making sure the...
We would like more explicit feedback from Trend Health Partners on what they're finding, what...
Trend Health Partners is very good about digging into anything. Trend Health Partners has been able...
I don't think there are any plans to change away from using Trend Health Partners for audits and...
We did an account management handoff with Trend Health Partners, and I disliked the way that they...
Early on in our engagement with Trend Health Partners, the firm was much more robust in providing us...
All of Trend Health Partners’ people are very professional and responsive.
Communication is sometimes delayed, and there has been turnover, so I feel there have been lots of...
Commentary Summary
Comment Type Breakout