Bookmark

Trend Health Partners Denials Management Services Commentary
Filtered view: All

Subject Expert
Brittani Oliver
Engagement Partner
KLAS Engagement Partner - Brittani Oliver
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by:
 Download as Excel

VP/Other Executive

As far as being strategic goes, a lot of firms in this space are navigating new denials and...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

VP/Other Executive

Trend Health Partners has been a partner for a long time. I've known them for years. They’re very...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

I really appreciated Trend Health Partners' attention to detail. We received reports, and we had a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

Trend Health Partners performed better than expected. Many of the cases we selected for them weren't...

Comment Tone Positive
Pillars Services
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

Our usage of Trend Health Partners has declined greatly over the last year for some denials and...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

Director

Trend Health Partners is very receptive, and we have a good partnership with them. We have regular...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

Trend Health Partners has delivered strong recovery rates and dollar recoveries. Their feedback on...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

 or  to see details.

Director

Trend Health Partners tends to hover around the average rate of recovery for the industry. To exceed...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

Director

We've asked Trend Health Partners to identify opportunities and show us denial trends. Every once in...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

I would say Trend Health Partners is very adaptive and collaborative, depending on what systems the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

We would like to see a more timely turnaround on some of the appeals.

Comment Tone Negative
Pillars Services
Evaluation Unrated

 or  to see details.

Nurse

My likelihood to recommend Trend Health Partners rates very high because of how transparent they...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Nurse

The partnership has been good. Trend Health Partners has consistently been a good partner. We used...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Nurse

We have a long history with Trend Health Partners. Things have changed a little because we do have a...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

 or  to see details.

Nurse

I think Trend Health Partners helping us prevent denials in the future is one of the holes because...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

 or  to see details.

Nurse

Trend Health Partners has worked our cases in real time and given feedback as to why they would or...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Nurse

Trend Health Partners doesn't get paid unless we get paid, so my money's worth rates very high.

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

Director

Trend Health Partners could provide more details in their reports to better assist us with any...

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

Director

We've had a very positive relationship with Trend Health Partners. They've been a good partner for...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

Director

Trend Health Partners quickly responds. Their responsiveness is great. They have quality nurses...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

Manager

Trend Health Partners is much better now than they used to be. There have been some lulls where...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

Trend Health Partners provides us with information on the top denial reasons for the month and gives...

Comment Tone Positive
Pillars Services
Evaluation Unrated

 or  to see details.

Manager

I personally love the Trend Health Partners staff. We have great communication with them. They're...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

Whenever we look at new strategies, Trend Health Partners always jumps on board. We communicate our...

Comment Tone Positive
Pillars Services
Evaluation Unrated

 or  to see details.

Manager

There were times when we missed timely filing deadlines because we were sending tasks to Trend...

Comment Tone Neutral
Pillars Services
Evaluation Unrated

 or  to see details.

Manager

The advice I would give a potential Trend Health Partners customer is to maintain clear...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

Manager

Trend Health Partners is very willing to do whatever we need, and they've always been very compliant...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

There are some things that Trend Health Partners is not always consistent on, like making sure the...

Comment Tone Neutral
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

Manager

We would like more explicit feedback from Trend Health Partners on what they're finding, what...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

Trend Health Partners is very good about digging into anything. Trend Health Partners has been able...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

 or  to see details.

Manager

I don't think there are any plans to change away from using Trend Health Partners for audits and...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

 or  to see details.

Manager

We did an account management handoff with Trend Health Partners, and I disliked the way that they...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

Early on in our engagement with Trend Health Partners, the firm was much more robust in providing us...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

All of Trend Health Partners’ people are very professional and responsive.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

Communication is sometimes delayed, and there has been turnover, so I feel there have been lots of...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

We definitely have been able to put some action items and education in place to help improve our...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

 or  to see details.

Manager

A customer considering Trend Health Partners shouldn’t be afraid to ask for whatever they need...

Comment Tone Positive
Pillars Loyalty, Services
Evaluation Unrated

 or  to see details.

Manager

Trend Health Partners’ staff members' knowledge base that they use to do the account reviews is very...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

 or  to see details.

Manager

Trend Health Partners shares a lot of insights on our regular calls. The only negative is that I...

Comment Tone Neutral
Pillars Operations
Evaluation Unrated

 or  to see details.

Manager

Trend Health Partners is always extremely responsive, and I communicate with not just the executive...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

Manager

Trend Health Partners is a wonderful firm. We have dealt with a lot of firms over the years, and...

Comment Tone Positive
Pillars Relationship, Services, Value
Evaluation Unrated

 or  to see details.

Manager

Trend Health Partners has been a good partner. We have had great success with executive engagement...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

We don't really have training. We have monthly calls where the vendor provides education for our...

Comment Tone Positive
Pillars Services
Evaluation Unrated

 or  to see details.

Manager

We would like some real-time reporting for feedback to our coding and CDI teams so that they can get...

Comment Tone Negative
Pillars Operations, Services
Evaluation Unrated

 or  to see details.

Manager

We have had a great return on investment with the product. There are some things that our coding...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

Manager

If we have a discrepancy with a charge, the vendor helps us get it resolved and researches as...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

 or  to see details.

Manager

We do everything by email. I have a contact at an account level and then at an executive account...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

We don't really have any kinds of conversations about the vendor's next steps or anything that they...

Comment Tone Neutral
Pillars Services
Evaluation Unrated

 or  to see details.

Director

Trend Health Partners is really helpful. They are able to handle appeals and get claims paid, and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

Trend Health Partners is providing the outcomes we need. We have a monthly summary of what is going...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

Trend Health Partners’ overturn rate is outstanding, but preventing denials going forward is not so...

Comment Tone Negative
Pillars Services
Evaluation Unrated

 or  to see details.

VP/Other Executive

With Trend Health Partners, we expect denials to be overturned. The firm is excellent at that. They...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

With Trend Health Partners, I was hoping to find some denial avoidance tips, tricks, and hints. I...

Comment Tone Positive
Pillars Services
Evaluation Unrated

 or  to see details.

VP/Other Executive

We chose Trend Health Partners because of their knowledge of the denials payer world. Trend Health...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

 or  to see details.

VP/Other Executive

Clients should be very specific with the firm. Maybe all companies are this way, but the firm can do...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

With Trend Health Partners, communication is key; we are not going to get what we need if we don't...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

Director

I really appreciate Trend Health Partners and am grateful that we are able to partner with them;...

Comment Tone Positive
Pillars Relationship, Services, Value
Evaluation Unrated

 or  to see details.

Director

A more detailed breakdown in Trend Health Partner’s reporting could be helpful. We have talked about...

Comment Tone Negative
Pillars Services
Evaluation Unrated

 or  to see details.

Director

Trend Health Partners has had some turnover in staff. It is always a bit of a struggle to adapt to...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

Trend Health Partners is very up front, and the charges are not at all nickel-and-diming us. The...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

Director

Things have been really good with Trend Health Partners. We communicate regularly. I do believe they...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.