TRENDConnect Commentary
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Subject Expert
Boyd Stewart
VP of Payer/Provider Collaboration
Commentary Summary
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User Commentary
Relationship, Product
We have to push to get additional recoveries, concepts, and dollar volume from TRENDConnect. Trend...
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Relationship
Once we agree to things, the vendor's recoveries are good, and their process is great. However, we...
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Relationship
Trend Health Partners is really responsive. Their people are fantastic. Those people meet with us...
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Product
TRENDConnect isn't complicated. It does what we need it to do. We don't really need it to do...
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Relationship
We have a great partnership with Trend Health Partners and great collaboration with our representatives....
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Product
We have talked about expanding the number of facilities using TRENDConnect. I don't have any issues...
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Operations
Our implementation of TRENDConnect was very streamlined. We have had to save our usernames, and we...
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Relationship
Cost was the biggest positive impact that TRENDConnect had for our organization from a business...
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Relationship, Product
Trend Health Partners gives us everything that we need. I can't think of a single complaint....
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Culture, Relationship
Trend Health Partners is great. One thing that stands out is the customer service aspect. Trend...
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Loyalty
We just want Trend Health Partners to expand into other markets and get more provider populations....
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Relationship
Trend Health Partners does a really good job of being proactive. However, it is hard to be proactive...
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Relationship, Product
If someone approached me about using Trend Health Partners, I would tell them to absolutely do it....
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Product
The TRENDConnect tool is dependent on the legibility of the itemized bill, so when we get an...
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Relationship, Product
We use CAVO for inpatient bundling, which is a prepay, itemized bill review. We have discussed...
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Product, Value
We do OCR itemized bills, and some inpatient admissions can be 60–90 days or longer, so we can get...
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Relationship
We have a customer service person at Trend Health Partners who is amazing. This individual is always...
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Relationship, Product
I get emails when TRENDConnect is going through an update. I work closely with my contact at Trend...
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Product, Value
A particular audit brings in a lot of money to the company. We are really happy and satisfied with...
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Relationship
Trend Health Partners is great. We love them. That is why we have expanded our relationship with...
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Value
Trend Health Partners has the best bang for the buck in terms of contingency fees. Some of our best...
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Product
When I research the overpayment Trend Health Partners sends, I do my reprocessing of the claim and...
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Relationship
Another area started using Trend Health Partners first, and then upper management told the other...
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Relationship
We don't use Trend Health Partners’ products as much as some other IT products. While we utilize a...
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Culture, Value
I don't think Trend Health Partners charges for every little thing. Sometimes we have charges that...
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Relationship, Operations
Trend Health Partners is very easy to work with. During an implementation, if I ever have an issue,...
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Product, Value
The product quality is getting better, but some of the reporting and drilling down are a little...
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Relationship
Trend Health Partners keeps their promises, and if something happens and they can't keep their...
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Relationship
Trend Health Partners is more focused solely on payment integrity, but their road-map strategy does...
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Value
The challenge for Trend Health Partners is remaining price competitive. They need to compete against...
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Relationship
Trend Health Partners has extremely helpful staff members. They are very open to ideas and suggestions....
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Operations
Everything is commission based. We are not really buying TRENDConnect; we are paying commissions on...
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Relationship
In general, I would say Trend Health Partners does a good job. We have always had some sort of...
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Product
Everything flows very cleanly in terms of Trend Health Partners feeding their credit balance to our...
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Product
The CAVO software has been a godsend for what we were doing for itemized bill (IB) reviews. Using...
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Relationship
My contact is readily available for issues and questions.
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Product
TRENDConnect is a great product but has hiccups and could have some enhancements that would be...
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Operations, Product
We have had zero bad experiences with Trend Health Partners. They are fast and on top of everything....
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Loyalty, Product
We are using a post-payment platform that we have asked all of our post-payment vendors to flow data...
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Loyalty
We have high hopes for the vendor's data mining solutions. We hope that those will be really robust...
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Relationship
I don't think Trend Health Partners is very proactive. We haven't had a lot of issues though.
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Loyalty
Trend Health Partners does what we expect them to do. The vendor isn't pushing the envelope in any...
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Relationship
Trend Health Partners is outstanding. They are very easy to work with. The vendor has consistently...
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Relationship
The credit balance work Trend Health Partners does is the biggest strength, and they do well for it....
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Product
I wish all my vendors had the proper certifications to do US Family Health Plan, which is a TRICARE...
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Relationship, Operations
Trend Health Partners is a great business partner, and we have had good success with TRENDConnect....
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Relationship
We have regular meetings with Trend Health Partners, and they have helped us deliver all of our...
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Product
Trend Health Partners could be a bit more aggressive with their product. They have a great product,...
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Loyalty, Product
Trend Health Partners has a lot of analytics coming down the pipeline, and I think opening up their...
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Loyalty, Relationship
Trend Health Partners is fabulous to work with. We have been very successful with the solution. The...
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Loyalty
I like working with Trend Health Partners. We anticipate increasing the services we utilize them for...
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Product
Some of this is probably somewhat on our part, but there are quite a few things that TRENDConnect...
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Relationship, Product
Trend Health Partners could add an easier way to connect with the processors on their end. If we...
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Product
There are glitches in Trend Health Partner's online system. I don't know whether it is a testing...
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Relationship
I am very likely to recommend Trend Health Partners. However, since they are growing very fast,...
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Culture
Trend Health Partners is a very nice company to work with, and we have very few problems. I enjoy...
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Relationship
Trend Health Partners came into this project with a scope of helping us find a certain amount of...
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Loyalty, Relationship
I hope to grow the relationship with Trend Health Partners. I hope to be able to expand on what they...
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Loyalty, Relationship
Trend Health Partners is a younger company and is still growing their market. They are growing in...
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Relationship
We have a really great relationship with Trend Health Partners. Trend Health Partners is very...
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Relationship
One thing that Trend Health Partners does well with is being personable. We can reach out to them....
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Relationship
Trend Health Partners is certainly innovative. They are always bringing in new ideas and trying to...
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Relationship, Product
Trend Health Partners is like the crème de la crème of credit balance. We had multiple vendors in...
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Operations, Value
I think a vendor has to walk on water to get the highest score, but Trend Health Partners is pretty...
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Operations
Trend Health Partners was great with implementation and training. The TRENDConnect system is so easy...
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Relationship
We have a baseline for the services in promoting the providers to submit the credit balance reviews...
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Relationship
Even in areas where TRENDConnect’s reporting could be more detailed and tuned into what we actually...
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Culture, Value
For right now, I would say Trend Health Partners does not charge us for every little thing. They...
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Product
I don't know that integration was an option. We bought TRENDConnect as a standalone product knowing...
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Relationship
If we email someone at Trend Health Partners, they are going to get back to us instantaneously, so...
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Relationship
When we talk about promises from Trend Health Partners, all I can think of is the times when I have...
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Relationship
I recently reached out to Trend Health Partners on their database, and they never got back to me,...
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Relationship, Product
I like the fact that we can communicate with the providers and the vendor through TRENDConnect....
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Relationship
Trend Health Partners sends out emails to us when they have made some significant improvements, or...
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Relationship
We work closely with someone at Trend Health Partners, and we have regular meetings with them. So...
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Relationship
I have never asked the vendor for a promise, and they have never given me a promise. However, they...
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Value
The vendor doesn't nickel-and-dime us. They have even done some work for us that they didn't charge...
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Loyalty, Product
The vendor is getting better at delivering new technology. They acquired another company not too...
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Product
There are a lot of good things about Trend Health Partners. One of the things that I love about them...
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Relationship
We haven't had to use too much phone or web support from Trend Health Partners. We meet with them on...
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Relationship, Value
Sometimes Trend Health Partners truly believes in what they are finding, and they don't want to...
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Culture, Relationship
Trend Health Partners is very good at doing their due diligence. They tell me if they can't do...
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Product
My internal recovery staff members are very good at what they do. The data mining is all post-pay....
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Product
The ease of use is better now with the vendor’s last upgrade. The other one wasn't bad, but it was...
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Relationship, Operations
When I have new staff members come in, Trend Health Partners is always more than willing to come set...
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Product
The system has a 28-character password. That is ridiculous. We never have to change it as long as we...
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Relationship
We have been with Trend Health Partners for a long time, and they have changed over time with those...
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Relationship, Product
There isn’t something in particular I would like the vendor to be more proactive on, and it is the...
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Relationship
I understand Trend Health Partners is an employee-owned company. Sometimes they can be a little...
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Culture
Trend Health Partners has access to our system, so they are able to get onto different sites and...
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Relationship
Everything with Trend Health Partners has been great. The vendor is aggressive in the sense that...
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Relationship
We have certain points of contact with Trend Health Partners that we work with for day-to-day...
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Relationship
Trend Health Partners is excelling. We are hitting goals, and we aren't experiencing any big...
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Relationship, Product
The vendor uploads files with their findings even more frequently than we expect them to. Some of...
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