TRENDConnect Commentary
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Subject Expert
Mac Boyter
Research Director
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User Commentary
Loyalty, Relationship
I love the vendor. They've been so great. I’d like the vendor to move more into the prepay space....
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Loyalty, Relationship
Trend Health Partners is a great business partner, and we are looking forward to new innovations and...
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Product, Value
Trend Health Partners is our favorite vendor right now. They are a smaller vendor, but they are...
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Loyalty, Relationship
We have a collaborative relationship with the vendor. We decided to shift a lot of things from...
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Relationship
Trend Health Partners is very flexible and proactive. If we need something they don’t currently...
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Product
Any upgrade Trend Health Partners has done has been seamless, and we have not had any issues....
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Loyalty, Relationship, Product
I'm very happy with Trend Health Partners, but it is so hard to be perfect. I have had some issues...
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Product, Value
Trend Health Partners keeps up with technology really well. They really are ahead of their field in...
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Relationship
Trend Health Partners has a great relationship with us. I have gone through several people on the...
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Relationship
Trend Health Partners has gone above and beyond. There was a time when we took some of the credit...
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Relationship, Product
When Trend Health Partners is reviewing things, they have access to our information. I can tell that...
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Operations
The implementation was really good. We have been very happy with TRENDConnect, and Trend Health...
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Product, Value
Things have gone very well with Trend Health Partners. We have been able to increase our...
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Relationship
The vendor is always fast to respond to any questions or concerns. Their open communication is...
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Relationship, Product
We started out with just credit balance, and we have now expanded into data mining because Trend...
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Loyalty, Relationship
Trend Health Partners listens to our goals, and they have their goals. We collaborate, and we are...
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Culture, Relationship
Trend Health Partners is very open to listening to whatever our needs are. They may not have a...
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Loyalty, Product
Trend Health Partners has a lot of excitement about some of their more recent capabilities,...
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Relationship, Product
Trend Health Partners just handles things. I don’t see issues, so I would assume that their design...
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Relationship
Trend Health Partners is a good company to work with. They are very flexible, and they bring a lot...
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Value
Trend Health Partners is doing stuff with AI, but they are not coming up with as many new concepts...
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Loyalty
We introduced a new credit-balance program in one of our locations. We implemented Trend Health...
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Relationship
With Trend Health Partners, as we have had to shift to expand our scope and as we have needed...
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Loyalty, Product
The numbers for TRENDConnect are trending downward, so my overall satisfaction is trending downward....
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Product
We have been with Trend Health Partners for credit balance for several years. Data mining is newer.
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Relationship
Trend Health Partners really stands out in how they build relationships with providers. They are...
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Loyalty, Relationship, Product
For Trend Health Partners, I want to expand their exposure to more providers and their data mining capabilities....
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Relationship, Product
We have to push to get additional recoveries, concepts, and dollar volume from TRENDConnect. Trend...
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Relationship
Once we agree to things, the vendor's recoveries are good, and their process is great. However, we...
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Relationship
Trend Health Partners is really responsive. Their people are fantastic. Those people meet with us...
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Product
TRENDConnect isn't complicated. It does what we need it to do. We don't really need it to do...
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Relationship
We have a great partnership with Trend Health Partners and great collaboration with our representatives....
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Product
We have talked about expanding the number of facilities using TRENDConnect. I don't have any issues...
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Operations
Our implementation of TRENDConnect was very streamlined. We have had to save our usernames, and we...
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Relationship
Cost was the biggest positive impact that TRENDConnect had for our organization from a business...
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Relationship, Product
Trend Health Partners gives us everything that we need. I can't think of a single complaint....
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Culture, Relationship
Trend Health Partners is great. One thing that stands out is the customer service aspect. Trend...
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Loyalty
We just want Trend Health Partners to expand into other markets and get more provider populations....
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Relationship
Trend Health Partners does a really good job of being proactive. However, it is hard to be proactive...
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Relationship, Product
If someone approached me about using Trend Health Partners, I would tell them to absolutely do it....
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Product
The TRENDConnect tool is dependent on the legibility of the itemized bill, so when we get an...
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Relationship, Product
We use CAVO for inpatient bundling, which is a prepay, itemized bill review. We have discussed...
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Product, Value
We do OCR itemized bills, and some inpatient admissions can be 60–90 days or longer, so we can get...
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Relationship
We have a customer service person at Trend Health Partners who is amazing. This individual is always...
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Relationship, Product
I get emails when TRENDConnect is going through an update. I work closely with my contact at Trend...
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Product, Value
A particular audit brings in a lot of money to the company. We are really happy and satisfied with...
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Relationship
Trend Health Partners is great. We love them. That is why we have expanded our relationship with...
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Value
Trend Health Partners has the best bang for the buck in terms of contingency fees. Some of our best...
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Product
When I research the overpayment Trend Health Partners sends, I do my reprocessing of the claim and...
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Relationship
Another area started using Trend Health Partners first, and then upper management told the other...
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Relationship
We don't use Trend Health Partners’ products as much as some other IT products. While we utilize a...
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Culture, Value
I don't think Trend Health Partners charges for every little thing. Sometimes we have charges that...
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Relationship, Operations
Trend Health Partners is very easy to work with. During an implementation, if I ever have an issue,...
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Product, Value
The product quality is getting better, but some of the reporting and drilling down are a little...
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Relationship
Trend Health Partners keeps their promises, and if something happens and they can't keep their...
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Commentary Summary
Comment Type Breakout