TruBridge Patient Access Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Relationship, Product, Value
The TruBridge product is just behind the times and underdeveloped. There are so many advanced...
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Value
TruBridge charges for every little thing that they can possibly charge for. So if we need a simple...
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Operations
Learning how to use TruBridge Patient Access is extensive; there is heavy end-user information....
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Product
Recently, TruBridge actually removed some of the features of TruBridge Patient Access, like the...
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Product
TruBridge Patient Access is not really patient accessible, at least for us. The way we can utilize...
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Loyalty, Operations
Regarding training, TruBridge does live sessions with us whenever we want. They have numerous...
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Loyalty
I'm hoping my satisfaction with TruBridge Patient Access will be higher in 12 months. Patient access...
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Relationship
TruBridge's customer service is great. The customer service people answer right away, call me back,...
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Value
TruBridge charges for each module, so the cost is not all-inclusive. The vendor charges for the...
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Value
Since we are using the insurance company websites, TruBridge Patient Access is obviously not doing...
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Product
TruBridge Patient Access works reasonably well. Overall, it does meet our interoperability goals. I...
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Loyalty, Relationship
Our representatives from TruBridge are always changing. We can't keep track of who our executive...
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Relationship
We work with a lot of other TruBridge facilities in a user group. That is great. However, it has...
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Operations
TruBridge doesn't understand their product, and they aren't able to support it. Their training...
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Culture, Relationship, Product
I haven't seen any technology from TruBridge that has actually met any needs yet. TruBridge has...
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Operations, Product
The biggest complaint our users have with the system is about its ease of use. The system's...
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Operations, Product
All of TruBridge's updates are considered untested, so we are frequently doing testing in a live...
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Relationship, Product
Overall, we are really struggling with the product. I wouldn't buy it again. To put this as gently...
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Loyalty, Product
TruBridge Patient Access consistently doesn't work. It is nearly impossible to use the name on an...
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Relationship, Operations, Product
We have had very bad experiences with TruBridge Patient Access's upgrades. The system often breaks,...
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Relationship
TruBridge’s support depends on the day and the person we get. The support used to be good and...
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Operations
We weren't as satisfied with the tool. Our staff members didn't understand what they were doing, and...
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Culture, Value
We got a flat routine fee for the accounting, and then the vendor charged us a flat charge. I don't...
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Relationship, Product
We have had TruBridge for different parts. Now that we are doing more with them, they gave us an A/R...
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Product
The product's ease of use could be better. The screens are a little cumbersome. There are parts of...
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Relationship
I am very happy with the vendor's service. They are very proactive, even if they have to apologize....
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Relationship, Operations
We had a quick turnover from our previous solution to TruBridge Patient Access. We had gone through...
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Product
Some of the TruBridge Patient Access reporting could be tweaked a little. Detailed reports are good,...
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Product
TruBridge Patient Access is easy to navigate and easier than trying to remember every single time or...
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Operations, Product
I appreciate the reporting piece of TruBridge Patient Access. They have multiple reports, whether...
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Loyalty, Product
TruBridge needs to update their software. The software is quite old and is based on very old...
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Loyalty, Relationship
TruBridge just announced a new methodology for web and phone support, so hopefully, the support will...
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Value
I certainly would not recommend anybody going to TruBridge, but I would certainly tell them to watch...
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Relationship
TruBridge’s ability to communicate with us as users has been better than it was previously. One of...
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Product
We have had a lot of really wonderful luck with TruBridge's system. We are able to verify patients...
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Loyalty, Product
The eligibility portion will integrate with our EMR. We haven't gotten that integration completed...
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Relationship, Operations
We very rarely have to utilize the customer service. In the past, the vendor was great to work with....
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Operations, Product
We use a TruBridge tool for patient estimates, and we have had good luck with that and with setting...
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