TruBridge Patient Access Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
KLAS VP of Revenue Cycle Research - Dustin Cragun
 
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User Commentary

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CFO

Relationship

TruBridge is pretty good about their support. They have a team that does a good job of trying to...

Aug 2025
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CFO

Product

It can be tough to get data out of the system, but eventually, users can figure it out. I have...

Aug 2025
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CFO

Operations

TruBridge does a good job with upgrades, and they will give us things ahead of time. They also have...

Aug 2025
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CFO

Culture, Loyalty

In terms of working as promoted, my satisfaction with the system is still better than average, but...

Aug 2025
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CFO

Relationship

I value TruBridge's support. TruBridge is innovative, and they are trying to keep up with other vendors....

Aug 2025
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Analyst/Coordinator

Relationship, Product, Value

The TruBridge product is just behind the times and underdeveloped. There are so many advanced...

Mar 2025
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Analyst/Coordinator

Value

TruBridge charges for every little thing that they can possibly charge for. So if we need a simple...

Mar 2025
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Analyst/Coordinator

Operations

Learning how to use TruBridge Patient Access is extensive; there is heavy end-user information....

Mar 2025
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Analyst/Coordinator

Product

Recently, TruBridge actually removed some of the features of TruBridge Patient Access, like the...

Mar 2025
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Analyst/Coordinator

Product

TruBridge Patient Access is not really patient accessible, at least for us. The way we can utilize...

Mar 2025
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CFO

Loyalty, Operations

Regarding training, TruBridge does live sessions with us whenever we want. They have numerous...

Mar 2025
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Director

Loyalty

I'm hoping my satisfaction with TruBridge Patient Access will be higher in 12 months. Patient access...

Dec 2024
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Director

Relationship

TruBridge's customer service is great. The customer service people answer right away, call me back,...

Dec 2024
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Director

Value

TruBridge charges for each module, so the cost is not all-inclusive. The vendor charges for the...

Dec 2024
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