TruBridge Patient Access Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Loyalty, Relationship
Our representatives from TruBridge are always changing. We can't keep track of who our executive...
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Relationship
We work with a lot of other TruBridge facilities in a user group. That is great. However, it has...
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Operations
TruBridge doesn't understand their product, and they aren't able to support it. Their training...
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Culture, Relationship, Product
I haven't seen any technology from TruBridge that has actually met any needs yet. TruBridge has...
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Operations, Product
The biggest complaint our users have with the system is about its ease of use. The system's...
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Operations, Product
All of TruBridge's updates are considered untested, so we are frequently doing testing in a live...
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Relationship, Product
Overall, we are really struggling with the product. I wouldn't buy it again. To put this as gently...
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Loyalty, Product
TruBridge Patient Access consistently doesn't work. It is nearly impossible to use the name on an...
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Relationship, Operations, Product
We have had very bad experiences with TruBridge Patient Access's upgrades. The system often breaks,...
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Relationship
TruBridge’s support depends on the day and the person we get. The support used to be good and...
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Operations
We weren't as satisfied with the tool. Our staff members didn't understand what they were doing, and...
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Culture, Value
We got a flat routine fee for the accounting, and then the vendor charged us a flat charge. I don't...
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Relationship, Product
We have had TruBridge for different parts. Now that we are doing more with them, they gave us an A/R...
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Product
The product's ease of use could be better. The screens are a little cumbersome. There are parts of...
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Relationship
I am very happy with the vendor's service. They are very proactive, even if they have to apologize....
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Relationship, Operations
We had a quick turnover from our previous solution to TruBridge Patient Access. We had gone through...
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Product
Some of the TruBridge Patient Access reporting could be tweaked a little. Detailed reports are good,...
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Product
TruBridge Patient Access is easy to navigate and easier than trying to remember every single time or...
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Operations, Product
I appreciate the reporting piece of TruBridge Patient Access. They have multiple reports, whether...
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Loyalty, Product
TruBridge needs to update their software. The software is quite old and is based on very old...
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Loyalty, Relationship
TruBridge just announced a new methodology for web and phone support, so hopefully, the support will...
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Value
I certainly would not recommend anybody going to TruBridge, but I would certainly tell them to watch...
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Relationship
TruBridge’s ability to communicate with us as users has been better than it was previously. One of...
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Product
We have had a lot of really wonderful luck with TruBridge's system. We are able to verify patients...
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Loyalty, Product
The eligibility portion will integrate with our EMR. We haven't gotten that integration completed...
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Relationship, Operations
We very rarely have to utilize the customer service. In the past, the vendor was great to work with....
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Operations, Product
We use a TruBridge tool for patient estimates, and we have had good luck with that and with setting...
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Operations
The initial training from TruBridge was rough, but anything we have had more recently has been a lot...
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Product, Value
The value of TruBridge's EHR is good. They seem to be making progress with some of the features that...
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Loyalty, Value
TruBridge’s charges are fair. The best part about TruBridge Patient Access is that it is much more...
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Relationship
The only thing that I would suggest to TruBridge is to make their support staff easier to...
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Operations
I feel like TruBridge is gung ho in the beginning to get customers set up and get things moving, and...
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Relationship
TruBridge’s support personnel do reach back out to us on the same day in most instances. That is...
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Product
If TruBridge wants the patient liability estimator to be more effective, they need to incorporate...
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