TruBridge Patient Access Commentary
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Subject Expert
Dustin Cragun
Research Director
KLAS Research Director - Dustin Cragun
 
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User Commentary

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Director

Loyalty, Value

TruBridge’s charges are fair. The best part about TruBridge Patient Access is that it is much more...

Feb 2024
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Director

Relationship

The only thing that I would suggest to TruBridge is to make their support staff easier to...

Feb 2024
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Manager

Operations

I feel like TruBridge is gung ho in the beginning to get customers set up and get things moving, and...

Feb 2024
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Manager

Relationship

TruBridge’s support personnel do reach back out to us on the same day in most instances. That is...

Feb 2024
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Manager

Product

If TruBridge wants the patient liability estimator to be more effective, they need to incorporate...

Feb 2024
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Director

Relationship, Product

We utilize the product with one of our vendors, and the feedback is pretty good, but that vendor...

Aug 2023
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Director

Culture, Value

We have a pretty set charge with the vendor, and that charge doesn't really fluctuate.

Aug 2023
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CFO

Relationship

The customer support is there, but getting what we need can take multiple calls. TruBridge is...

Jul 2023
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CFO

Operations

TruBridge needs to be more responsive, but when they actually do things, those things happen. There...

Jul 2023
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CFO

Loyalty, Product

We don't see TruBridge growing as our business grows the way we need it to. They are trying to grow,...

Jul 2023
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CFO

Value

Once we get up to speed, TruBridge's system works fine. It is effective. It does what it is supposed...

Jul 2023
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Value

The vendor used to nickel-and-dime us, and that was a frustration for me, but things have gotten better....

Jul 2023
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Relationship, Operations

During an upgrade, the vendor was a little slow to respond. The vendor’s people are available, but I...

Jul 2023
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Loyalty

The vendor is trying their best to deliver technology. I just don't think they have the resources...

Jul 2023
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Loyalty, Product

One of the things that is frustrating to us about TruBridge is that we have different solutions in...

Jul 2023
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Director

Culture

I can't say positive things about TruBridge at all. They don't even follow up with us. We don't ever...

Mar 2023
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Director

Culture, Operations

With TruBridge, we signed the contract, and they gave us some education on how to set the product...

Mar 2023
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Manager

Loyalty, Product

The product is clunky and not very user friendly. When we bought the product, it was meant to be a...

Mar 2023
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Manager

Product

There is a low likelihood that we would recommend the product to someone at an organization like...

Mar 2023
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