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TruBridge Patient Access Commentary
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Subject Expert
Shawn Howell
Engagement Partner
KLAS Engagement Partner - Shawn Howell
 

Commentary Summary

Comment Type Breakout

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Neutral
Negative
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User Commentary

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CFO

If I give TruBridge a support ticket, they're Johnny-on-the-spot.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CFO

I don't think the solution's insurance verification tool is bad, but I wish it were better....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CFO

We still struggle with TruBridge Patient Access. We just found out there's something that was turned...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CEO/President

The senior leaders at TruBridge have stepped up their game in the last few months, and I would like...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CFO

TruBridge is pretty good about their support. They have a team that does a good job of trying to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CFO

It can be tough to get data out of the system, but eventually, users can figure it out. I have...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CFO

TruBridge does a good job with upgrades, and they will give us things ahead of time. They also have...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CFO

In terms of working as promoted, my satisfaction with the system is still better than average, but...

Comment Tone Negative
Pillars Culture, Loyalty
Evaluation Unrated

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CFO

I value TruBridge's support. TruBridge is innovative, and they are trying to keep up with other vendors....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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