TruBridge Patient Access Commentary
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Dustin Cragun
VP of Revenue Cycle Research
KLAS VP of Revenue Cycle Research - Dustin Cragun
 
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User Commentary

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Analyst/Coordinator

Relationship, Product, Value

The TruBridge product is just behind the times and underdeveloped. There are so many advanced...

Mar 2025
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Analyst/Coordinator

Value

TruBridge charges for every little thing that they can possibly charge for. So if we need a simple...

Mar 2025
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Analyst/Coordinator

Operations

Learning how to use TruBridge Patient Access is extensive; there is heavy end-user information....

Mar 2025
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Analyst/Coordinator

Product

Recently, TruBridge actually removed some of the features of TruBridge Patient Access, like the...

Mar 2025
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Analyst/Coordinator

Product

TruBridge Patient Access is not really patient accessible, at least for us. The way we can utilize...

Mar 2025
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CFO

Loyalty, Operations

Regarding training, TruBridge does live sessions with us whenever we want. They have numerous...

Mar 2025
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Director

Loyalty

I'm hoping my satisfaction with TruBridge Patient Access will be higher in 12 months. Patient access...

Dec 2024
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Director

Relationship

TruBridge's customer service is great. The customer service people answer right away, call me back,...

Dec 2024
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Director

Value

TruBridge charges for each module, so the cost is not all-inclusive. The vendor charges for the...

Dec 2024
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CEO/President

Value

Since we are using the insurance company websites, TruBridge Patient Access is obviously not doing...

Dec 2024
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CEO/President

Product

TruBridge Patient Access works reasonably well. Overall, it does meet our interoperability goals. I...

Dec 2024
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Director

Loyalty, Relationship

Our representatives from TruBridge are always changing. We can't keep track of who our executive...

Nov 2024
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Director

Relationship

We work with a lot of other TruBridge facilities in a user group. That is great. However, it has...

Nov 2024
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Director

Operations

TruBridge doesn't understand their product, and they aren't able to support it. Their training...

Nov 2024
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Director

Culture, Relationship, Product

I haven't seen any technology from TruBridge that has actually met any needs yet. TruBridge has...

Nov 2024
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Director

Operations, Product

The biggest complaint our users have with the system is about its ease of use. The system's...

Nov 2024
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Director

Operations, Product

All of TruBridge's updates are considered untested, so we are frequently doing testing in a live...

Nov 2024
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Director

Relationship, Product

Overall, we are really struggling with the product. I wouldn't buy it again. To put this as gently...

Nov 2024
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Analyst/Coordinator

Loyalty, Product

TruBridge Patient Access consistently doesn't work. It is nearly impossible to use the name on an...

Nov 2024
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Analyst/Coordinator

Relationship, Operations, Product

We have had very bad experiences with TruBridge Patient Access's upgrades. The system often breaks,...

Nov 2024
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Analyst/Coordinator

Relationship

TruBridge’s support depends on the day and the person we get. The support used to be good and...

Nov 2024
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CFO

Operations

We weren't as satisfied with the tool. Our staff members didn't understand what they were doing, and...

Oct 2024
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CFO

Culture, Value

We got a flat routine fee for the accounting, and then the vendor charged us a flat charge. I don't...

Oct 2024
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CFO

Relationship, Product

We have had TruBridge for different parts. Now that we are doing more with them, they gave us an A/R...

Oct 2024
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CFO

Product

The product's ease of use could be better. The screens are a little cumbersome. There are parts of...

Oct 2024
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CFO

Relationship

I am very happy with the vendor's service. They are very proactive, even if they have to apologize....

Oct 2024
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Manager

Relationship, Operations

We had a quick turnover from our previous solution to TruBridge Patient Access. We had gone through...

Jul 2024
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Manager

Product

Some of the TruBridge Patient Access reporting could be tweaked a little. Detailed reports are good,...

Jul 2024
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Manager

Product

TruBridge Patient Access is easy to navigate and easier than trying to remember every single time or...

Jul 2024
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Manager

Operations, Product

I appreciate the reporting piece of TruBridge Patient Access. They have multiple reports, whether...

Jul 2024
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CFO

Loyalty, Product

TruBridge needs to update their software. The software is quite old and is based on very old...

Jun 2024
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CFO

Loyalty, Relationship

TruBridge just announced a new methodology for web and phone support, so hopefully, the support will...

Jun 2024
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CFO

Value

I certainly would not recommend anybody going to TruBridge, but I would certainly tell them to watch...

Jun 2024
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CFO

Relationship

TruBridge’s ability to communicate with us as users has been better than it was previously. One of...

Jun 2024
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