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UASI Outsourced Coding Commentary
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Connor Northrup
Associate Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
UASI has met my expectations. I'm in the middle. I don't think they're the best consulting company...
I may not want to use UASI in the future because I'm trying to hire my own staff. That doesn't mean...
I would definitely recommend UASI. UASI's staff members and consultants are really good. I do find...
I love the person that I have now for account management. I did not like the person I had before....
UASI needs more attention to detail. Before UASI sends a schedule, they should make sure it's right....
I've had a few different UASI contacts since I've worked with the firm, and frankly, they've not...
One of the things that's very important when a firm is providing staffing is knowing whether there...
The way UASI operates their business makes it seem like they don't care if they lose our...
When UASI moves us to a new contact, they need to make the new person knows what's going on with the...
When we're paying per hour and someone's not being productive enough, we're not getting what we're...
UASI's people weren't really communicating. I think they're doing a better job of communicating with...
UASI's ability to drive change, figure out a problem, determine how to solve it, and follow through...
We have resources with UASI who do a really good job. The UASI coders are great.
What's important is for UASI’s invoices to be correct. The hours that they're working and putting...
UASI missed some of our expectations because when we needed additional support, they provided a...
Sometimes, UASI may not know the quality of an employee they've hired until that person starts...
I appreciate our long-standing relationship with UASI. One thing I liked was that they had a very...
I would buy UASI's services again. We continue to use them where needed.
UASI is very flexible with our contract agreement. Because UASI codes in the areas where we have...
UASI delivers as far as productivity is concerned. They provide us with audits, but we have to...
UASI is great. And we keep them around because there have sometimes been challenges with another...
UASI provides a high-quality auditor for us. But I would like to see the communication improved. We...
UASI has strong coders, so their screening process is robust enough that they make sure they get...
UASI is identifying areas where we could improve, even outside of where we're engaged with them....
UASI is struggling to get contract coders, but that’s not unique to UASI. We are struggling to get...
UASI is not part of our long-term plans because we hope not to need contract workers. We've been a...
The strength of our partnership depends on the level of the person at UASI who we are speaking to....
UASI charged us for something that wasn't part of our agreement.
There are a lot of pros and cons to working with UASI. If it were up to me whether to work with UASI...
My expectations may be high, but we had to ask UASI to replace several coders because we felt that...
Commentary Summary
Comment Type Breakout