Unite Us Platform Commentary

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We screen the vast majority of our patients for social drivers of health needs, so Unite Us is part...

The support team that I work with is very good at collecting feedback. They collect a lot of...

Unite Us was very flexible in making the contract work, so the cost makes sense to me.

We've had a more hands-on training model that has waxed and waned at different times, but the...

We are trying to accomplish a closed-loop referral and navigation technology that supports our...

I think that there are some elements in securing full functionality and full capacity for every one...

I would like the vendor to have more frequent trainings and to have progressive trainings. Also, I...

I want to have write-back pieces in the solution. I would like to have as much functionality and...

I think Unite Us is very forward thinking, and they do a good job of road mapping. I think that the...

I am probably one of the top advocates for Unite Us Platform just because we have had so much...

I would like the vendor to be more diligent in mapping out exactly what we need before we turn...

Unite Us Platform depends on each organization to maintain their own profile. If an organization...

Things are good. We provide mostly technical assistance to people who use Unite Us Platform. We get...

We just want to be able to connect people to more social services. We want to identify their needs...

Different organizations use Unite Us Platform across our area. Not everybody is necessarily trained...

The barriers mostly relate to the capacity of the organizations. Providers don't want to log in to...

I think the data portion could be much better and a lot more user friendly. Even the Tableau...

We'll likely stay with the product for the next few years, and then we'll reevaluate. I don't know...

Unite Us is pretty good about providing a range of resources for folks to be able to learn the...

Unite Us meets with us regularly, shares updates, and really accommodates any needs that we have....

The partnership is really good. There are some things that just can't be resolved. The support is...

Unite Us does go out of their way to get training out there.

With Unite Us, it would be nice if we knew whether the service was delivered from the CBO just...

Unite Us is lacking in training. We used to have live trainings, but now they are sometimes recorded...

I don't know what's going on with Unite Us. We had a business review and didn't get the slide deck...

Some of the projects that Unite Us tries to sell us are overpriced. The new things that they roll...

Unfortunately, Unite Us’s customer service has been lacking. We have one person for the entire...

We are behind Unite Us despite the past couple of years and the customer service we've received. We...

Unite Us’ charges are odd sometimes, and I think it's no fault of Unite Us right now. Our state is...

I would say the primary barriers to advancing our social care strategy are funding and staff...

I like to share with people that Unite Us Platform is a nationwide tool that's available, and it's...

Unite Us is kind of like a lot of other companies where they have customer service features, and...

I would suggest that Unite Us really push the interoperability of their product with state HIEs and...

Unite Us has a good product, and there are some good tools in their toolbox, but the system could be...

With Unite Us Platform, we are trying to make sure that people can get their needs met, ultimately,...

I think our partnership with Unite Us is pretty good. They're a good partner to have. They have some...

Unite Us’ help desk and their chat bubble are helpful, typical features, but if you have something...

Unite Us Platform integrates with our EHR, and that makes it very easy to find information for...

I was satisfied with the training, and the support has been very good. When we had some challenges...

One reason we don't use the closed-loop referral feature is that it's an all-on or all-off approach....

Unite Us offered the solution to us at no cost because we're serving an uninsured, low-income...

The needs of our organization in terms of volume and domain aren't accurately reflected in the...

We were connected with Unite Us, and the vendor was transparent when we were going through the...

Unite Us does a great job of onboarding and having active resources available. The system is easy to...

The partnership has been great. We have a really great relationship with the vendor's customer...

Since the system has been developed, implemented, and trained on, I haven't seen a lot of...

We get great value from Unite Us. As an organization, we would highly recommend Unite Us because one...

I'm happy to say we're probably middle of the road as it is today if we're talking about the...

The primary barrier our organization faces in advancing our social care strategy and program...

The primary outcome our organization is trying to achieve by using Unite Us Platform is that we can...

Because so many organizations across the country use Unite Us Platform, I think Unite Us struggles...

Unite Us is more of a collaborative type of thing. They won't build things specific to our site as...

Unite Us wasn't equipped to do 837 forms. The invoicing has been really rough. There aren't...

Unite Us Platform is a way for us to connect with our community-based organizations and do...

Success with Unite Us looks like a platform that allows a closed-loop referral. The bread and butter...

Unite Us could have demonstrated real value for our clients and stakeholders, but they seemed to let...

Unite Us has a very functional product. The actual user interface, data, and reporting are actually...

Unite Us needs a much stronger implementation plan, especially when it comes to competing in a...

One of the biggest struggles with Unite Us Platform has been onboarding for our providers. We have...

Off-platform referrals don't always populate options when they should, and then our coordinators...

The overall pattern we have with Unite Us involves us having to find workarounds in order to do our...

We get reports and we have dashboards, but we have various people who have complained over time that...

Unite Us Platform is one of those kinds of tools where the maturation of the tool matters. This...

We have heard from people over time that they want more training, and that is tricky. Creating...

Unite Us Platform allows us to fill in voids that have been around for so long. We have never been...

Some agencies on the platform are unresponsive to referrals, and that could potentially delay...