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Enduring Edge (formerly UST HealthProof BPaaS) Commentary
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Subject Expert
Mac Boyter
Senior Vice President of Insights
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
We went with UST HealthProof because they understand what a payer should do.
Up until three months ago, I would've given UST HealthProof the lowest score for their quality of...
UST HealthProof has been a true partner. I have had experience outsourcing claims adjudication to...
Our account manager from UST HealthProof is overwhelmed at times. I asked for a dedicated account...
There is a continued lack of insight and transparency into what UST HealthProof is doing, and that...
Commentary Summary
Comment Type Breakout