Valer Prior Authorization Automation Commentary
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Subject Expert
Josh Naegle
Associate Engagement Partner
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User Commentary
Operations
With Valer Prior Authorization Automation, we were not able to build anything out quicker, and it...
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Relationship
Valer’s support was excellent. They had a support person for us, and they were always available.
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Relationship
With Valer, it feels like we have to ask for a lot of things, and then the vendor has to ask their...
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Product, Value
Valer's solution is expensive. It requires a lot of ongoing meetings and hands-on work. But it does...
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Relationship
With Valer, it is pretty easy to submit a help ticket, and they respond to those pretty quickly....
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Value
Valer's solution isn’t meeting expectations on things we need fairly consistently. A lot of things...
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Operations
Valer helped us onboard when we went live, and they introduced a bunch of users. Besides onboarding,...
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Product
We came from a system where we did a lot of clicking, and the tracking was extremely hard. We never...
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Operations
I don't think there is any ongoing training from Valer. The initial training was good. The system is...
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Relationship
I carry a lot of involvement with all the changes in Valer's solution, so I don't encounter...
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Relationship, Operations, Product
Valer does upgrades, so when they can, they notify us of the upgrades and things that are going on...
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Loyalty, Product
We have just started dipping into the reports from Valer's solution, and we are starting to measure...
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Loyalty
Preferably, Valer's system would be part of our long-term plans. And I have recommended the...
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Product
The Valer system's workflow is pretty easy. We always get complications with the forms. We are...
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Loyalty, Product
We were looking for a solution that we could use across the organization as a one-stop platform....
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Operations
Valer Prior Authorization Automation is very personalized. We built out our EHR to be very...
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Relationship, Product
There are a couple of things we would love to see Valer Prior Authorization Automation do. Overall,...
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Loyalty, Product
I would like a vendor that can identify whether a prior authorization is necessary for us. Valer...
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Relationship
Valer has kept all their promises. I have had no issues with their level of service or their...
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Product, Value
I talk to others about Valer Prior Authorization Automation’s ease of use. We went from a tedious,...
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Loyalty, Product
We don't have a lot of downtime or system issues with Valer Prior Authorization Automation, and if I...
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Operations
I don't really have a lot of training from Valer. I don't know whether we need a lot more training,...
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Relationship, Product
When Valer Prior Authorization Automation works, it is good. There are also executives from Valer...
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Loyalty, Value
Valer Prior Authorization Automation was a very cost-effective solution at the time we purchased it,...
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Loyalty, Product
We don’t have all the authorization portion set up. We only request authorizations by paper through...
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Operations
During the implementation, the vendor was very resourceful, but sometimes things were very...
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Loyalty, Product
Something that the vendor is still working on is that when we close a referral, the consultation...
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Relationship
The only thing I have a problem with is that Valer was very outgoing and helpful in the beginning,...
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Operations, Product, Value
The system works very well. We are happy with the services that it provides. It has streamlined our...
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Product
Valer provides a lot of helpful information. The one area that they did lack in and are still...
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Relationship
I would love to say that the vendor is very proactive, but the system was built and given to us, and...
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Relationship, Operations
If we send the vendor an email, it probably takes a few minutes before we get a response. The...
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Loyalty
If it gets approved, the product is for sure part of our long-term plans. Our facility has struggled...
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Relationship
Valer will email the group here and let us know when they are ready to launch an update. They give...
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Product
Right now, there are a lot of different portals. We only have access to a number of portals. With...
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Culture, Relationship
Valer is very transparent about what they can and can't do, and I really appreciate that. They will...
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Product
Valer Prior Authorization Automation is not entirely seamless and hands-off. The product is kind of...
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Operations
Our internal subject matter expert had to lead another training by speaking in our end users’...
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Loyalty, Product
Valer Prior Authorization Automation does not entirely meet all our needs because we aren't able to...
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Relationship
In the beginning, a Valer executive used to be at all of our meetings, but Valer is growing so much,...
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Operations
My experience with the implementation was that it took a very long time, and some of that was our...
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Operations, Product
Some of the hiccups we had were related to adoption by the end users. Our new supervisor invited us...
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Relationship
My only constructive feedback for Valer is about our meetings. We have regular meetings, but I'm not...
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Loyalty, Product
I'm really happy and very satisfied with Valer Prior Authorization Automation. The only reason that...
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Relationship
I appreciate the customer service and support from Valer.
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Operations
Valer’s initial and ongoing training have been super supportive. We wanted to do a refresher...
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Relationship, Product
No product is perfect, but Valer Prior Authorization Automation does work really well. It is pretty...
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Loyalty, Product
I have traveled the country looking at automated authorization solutions. What Valer offers stands...
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Loyalty, Value
We were looking at a way to optimize the authorization process, so we looked at several different...
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Relationship, Product
The turnaround time for a transaction processed within Valer Prior Authorization Automation is...
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Culture, Value
I would absolutely say Valer avoids charging for every little thing. I feel like the package that we...
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Relationship
Valer's founder, Dr. Kim, is a hands-on user and a doctor, and he knows patients' struggles. Those...
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Operations
Valer actually came on-site and was ready to answer any questions when we first started submitting...
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Loyalty, Relationship
Valer met all expectations. There was nothing left hanging out there that wasn't met or exceeded....
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Culture, Relationship
What sets Valer apart is probably the personal relationship they build before we sign a contract,...
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Product
I'm a big fan of Valer Prior Authorization Automation. I was fortunate enough to work with Valer's...
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Loyalty, Product
Valer Prior Authorization Automation's functionality does meet all our needs today, outside of some...
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Relationship
Valer's support team is always really great. I'm included as an admin on all of the tickets that are...
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Relationship
Valer's executive involvement rates at the top of the scale. I reached out because we had a user who...
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Product
We are always given email communications if there is some type of downtime with Valer Prior...
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Value
I have always been a big fan of how Valer Prior Authorization Automation works and of the...
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Loyalty, Product
I would recommend Valer Prior Authorization Automation, and I have. I have actually spoken about...
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Relationship
The turnaround time has been very quick. Our end users need that, and it is part of the partnership....
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Loyalty, Product
The adoption rate right now is a struggle because of the change management piece, and the iPhone...
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Value
Valer does avoid charging for every little thing. I think what we are currently paying is pretty...
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Loyalty, Product
Valer Prior Authorization Automation will improve with time because when an authorization is...
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Relationship
Valer's development team is good. We developed logic internally, and it needed to be revised. We had...
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Product
With Valer Prior Authorization Automation itself, there are hardly any outages. The platform is...
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Loyalty, Value
Valer Prior Authorization Automation does not meet all our needs today. The concept of Valer Prior...
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Relationship
I would have said Valer was proactive up until recently. They made some changes in the platform, and...
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Relationship
Valer's support is good. If a user submits a help request, the support team is typically responsive,...
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Loyalty
Right now, I have more pain points than I care to think about. Based on recent data I pulled in a...
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Loyalty, Product
I would buy Valer Prior Authorization Automation again because the industry as a whole struggles...
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Loyalty
If my overall satisfaction is at the middle of the road now, I hope it will rate at least a couple...
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Loyalty, Operations, Product
Currently, about half of the users are struggling to adopt the system. The feedback is that their...
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Relationship
Once we get Valer to where they need to be, usually when they implement things, then things are...
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Relationship
Initially, we had the ear of a top executive from Valer. They were very involved in the beginning,...
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Operations
Valer's training is terrible. Our instance of the system is unique based on our workflows. When we...
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Relationship
I have made a lot of requests to Valer, and they seem to eventually get to them; they get to some...
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Loyalty, Relationship, Product
The standard out-of-the-box workflow doesn't fit us necessarily and is probably the same way across...
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Product
The Valer solution does have a lot of bells and whistles but not everything. I would love for the...
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Operations
Valer helped us a lot with training. They provided oversight and training at the beginning.
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Relationship
If Valer can't do something, they tell us up front that they can't do it, and they provide other...
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Value
Based on what Valer provides and charges, their solution is very cost effective compared to other solutions....
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Relationship
We frequently meet with Valer's support people. They are timely, attentive, and responsive, and they...
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Product
It takes Valer a while to set up integration with certain payers. We struggle with that. We have...
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Value
Valer absolutely avoids charging for every little thing. We have grown within our department, and...
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Loyalty, Relationship, Product
All of the connections that we have with Valer Prior Authorization Automation work well, and all the...
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Product
Valer Prior Authorization Automation works fantastically and is very stable. We don't have a lot of...
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Loyalty, Relationship, Value
Some of the larger vendors we were looking at could only support some of the larger payers, and that...
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Value
Valer Prior Authorization Automation has definitely helped reduce our processing times for...
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Relationship
Valer is absolutely great and won’t just invoice random things to us. They are fantastic.
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Product
Valer Prior Authorization Automation is very simple for users. Because of the way it is built, staff...
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Relationship
We have a very great working relationship with people at all levels of Valer, from the client...
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Relationship
There is a built-in support system within Valer Prior Authorization Automation where we can just...
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Relationship, Value
I love talking about our relationship with Valer and how they have helped us streamline our process...
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Relationship, Operations
Valer is very good at communicating upgrades well in advance. We get plenty of notice, especially if...
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Loyalty
We are still working with Valer on our notification of admission. We haven't gotten that whole...
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Culture, Loyalty
Valer Prior Authorization Automation works better than what was promoted to us. We were very...
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Operations
Valer’s initial training for us was super fantastic. They created a training guide specifically for...
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Culture, Relationship
Valer is really great about not promising what they are unsure about being able to deliver. When we...
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Loyalty
We are only leaving Valer because we are switching over to a new EMR. Much to my chagrin and despite...
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Relationship, Value
Valer keeps 100% of their promises, and they overdeliver. One thing I love about them is that they...
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Product
Just like anything, Valer Prior Authorization Automation isn’t perfect. That is mostly due to the...
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Loyalty, Product
Just bringing Valer on was a game-changer from the beginning. We had all of these employees...
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Commentary Summary
Comment Type Breakout