Valer Prior Authorization Automation Commentary
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Subject Expert
Josh Naegle
Associate Engagement Partner
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User Commentary
Product
I like the tracking, the reporting, and the automated system of Valer Prior Authorization...
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Product
Regarding things I want changed or improved with Valer Prior Authorization Automation, there are...
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Loyalty, Product
The functionality in Valer Prior Authorization Automation is great and fantastic. There isn't...
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Relationship
Occasionally, we'll submit a ticket to Valer, and they'll look into it, but they won't be able to...
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Relationship
We partner really well with Valer. They are very much in line with what we want to achieve, so we're...
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Relationship
Before, we could tell Valer what we wanted to do, and they would look into it, but over the last...
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Relationship
When we submit a support ticket, even if Valer doesn't have an answer right away, we get a response...
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Product, Value
We've done multiple ROIs to look at the time that we saved and the number of FTEs that we haven't...
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Product
There are a couple of areas in Valer Prior Authorization Automation that we're trying to build out...
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Operations
With Valer Prior Authorization Automation, we were not able to build anything out quicker, and it...
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Relationship
Valer’s support was excellent. They had a support person for us, and they were always available.
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Relationship
With Valer, it feels like we have to ask for a lot of things, and then the vendor has to ask their...
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Product, Value
Valer's solution is expensive. It requires a lot of ongoing meetings and hands-on work. But it does...
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Relationship
With Valer, it is pretty easy to submit a help ticket, and they respond to those pretty quickly....
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Value
Valer's solution isn’t meeting expectations on things we need fairly consistently. A lot of things...
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Operations
Valer helped us onboard when we went live, and they introduced a bunch of users. Besides onboarding,...
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Product
We came from a system where we did a lot of clicking, and the tracking was extremely hard. We never...
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Operations
I don't think there is any ongoing training from Valer. The initial training was good. The system is...
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Relationship
I carry a lot of involvement with all the changes in Valer's solution, so I don't encounter...
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Relationship, Operations, Product
Valer does upgrades, so when they can, they notify us of the upgrades and things that are going on...
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Loyalty, Product
We have just started dipping into the reports from Valer's solution, and we are starting to measure...
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Loyalty
Preferably, Valer's system would be part of our long-term plans. And I have recommended the...
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Product
The Valer system's workflow is pretty easy. We always get complications with the forms. We are...
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Loyalty, Product
We were looking for a solution that we could use across the organization as a one-stop platform....
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Operations
Valer Prior Authorization Automation is very personalized. We built out our EHR to be very...
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Relationship, Product
There are a couple of things we would love to see Valer Prior Authorization Automation do. Overall,...
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Loyalty, Product
I would like a vendor that can identify whether a prior authorization is necessary for us. Valer...
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Relationship
Valer has kept all their promises. I have had no issues with their level of service or their...
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Product, Value
I talk to others about Valer Prior Authorization Automation’s ease of use. We went from a tedious,...
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Loyalty, Product
We don't have a lot of downtime or system issues with Valer Prior Authorization Automation, and if I...
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Commentary Summary
Comment Type Breakout