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Valer Prior Authorization Automation Commentary
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Subject Expert
Josh Naegle
Associate Engagement Partner
KLAS Associate Engagement Partner - Josh Naegle
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Analyst/Coordinator

I like the tracking, the reporting, and the automated system of Valer Prior Authorization...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Regarding things I want changed or improved with Valer Prior Authorization Automation, there are...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

The functionality in Valer Prior Authorization Automation is great and fantastic. There isn't...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Occasionally, we'll submit a ticket to Valer, and they'll look into it, but they won't be able to...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

We partner really well with Valer. They are very much in line with what we want to achieve, so we're...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Before, we could tell Valer what we wanted to do, and they would look into it, but over the last...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

When we submit a support ticket, even if Valer doesn't have an answer right away, we get a response...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We've done multiple ROIs to look at the time that we saved and the number of FTEs that we haven't...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

There are a couple of areas in Valer Prior Authorization Automation that we're trying to build out...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

With Valer Prior Authorization Automation, we were not able to build anything out quicker, and it...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

Valer’s support was excellent. They had a support person for us, and they were always available.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

With Valer, it feels like we have to ask for a lot of things, and then the vendor has to ask their...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Valer's solution is expensive. It requires a lot of ongoing meetings and hands-on work. But it does...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

With Valer, it is pretty easy to submit a help ticket, and they respond to those pretty quickly....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Valer's solution isn’t meeting expectations on things we need fairly consistently. A lot of things...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

Valer helped us onboard when we went live, and they introduced a bunch of users. Besides onboarding,...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

We came from a system where we did a lot of clicking, and the tracking was extremely hard. We never...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

I don't think there is any ongoing training from Valer. The initial training was good. The system is...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

I carry a lot of involvement with all the changes in Valer's solution, so I don't encounter...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Valer does upgrades, so when they can, they notify us of the upgrades and things that are going on...

Comment Tone Positive
Pillars Relationship, Operations, Product
Evaluation Unrated

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Analyst/Coordinator

We have just started dipping into the reports from Valer's solution, and we are starting to measure...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

Preferably, Valer's system would be part of our long-term plans. And I have recommended the...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

The Valer system's workflow is pretty easy. We always get complications with the forms. We are...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

We were looking for a solution that we could use across the organization as a one-stop platform....

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

Valer Prior Authorization Automation is very personalized. We built out our EHR to be very...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

There are a couple of things we would love to see Valer Prior Authorization Automation do. Overall,...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

I would like a vendor that can identify whether a prior authorization is necessary for us. Valer...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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