ARIA - Medical Oncology Commentary
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Subject Expert
Monique Rasband
Global VP of Imaging & Oncology
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User Commentary
Culture
We have a very solid contract with the vendor, but despite that, we often have to fight to get...
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Relationship
Varian's support people have a fairly high rotation. Sometimes, that turnover makes it difficult for...
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Relationship
Our experience with support may be different from a lot of customers in that our contract has gotten...
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Product, Value
The product is missing modernization. From its appearance to its interfaces, ARIA is a product of...
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Operations
Varian has a pretty good training program. They tend to have true subject matter experts for their...
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Loyalty, Relationship
In years past, our partnership with Varian was higher, but now it is much lower. Our relationship...
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Loyalty
We are in the middle of transitioning from ARIA to another vendor's system. That is an enterprise...
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Operations
Varian's training for the system could have a little more flexibility, and they could match what...
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Product
There have been some hiccups for users of the system, depending on their department, but for the...
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Culture, Relationship
We have gotten everything that we have been promised from Varian. They have made us aware of any...
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Product
There was a snafu with a recent upgrade of the system, but other than that, the upgrades have been...
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Product
I’m not quite sure the vendor is putting out any new technology that could meet our needs.
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Product
The system is a decent EMR for patient documentation. There are a lot of different modules where we...
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Commentary Summary
Comment Type Breakout