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ARIA - Medical Oncology Commentary
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Subject Expert
Monique Rasband
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
We have a very solid contract with the vendor, but despite that, we often have to fight to get...
Varian's support people have a fairly high rotation. Sometimes, that turnover makes it difficult for...
Our experience with support may be different from a lot of customers in that our contract has gotten...
The product is missing modernization. From its appearance to its interfaces, ARIA is a product of...
Varian has a pretty good training program. They tend to have true subject matter experts for their...
In years past, our partnership with Varian was higher, but now it is much lower. Our relationship...
We are in the middle of transitioning from ARIA to another vendor's system. That is an enterprise...
Varian's training for the system could have a little more flexibility, and they could match what...
There have been some hiccups for users of the system, depending on their department, but for the...
We have gotten everything that we have been promised from Varian. They have made us aware of any...
There was a snafu with a recent upgrade of the system, but other than that, the upgrades have been...
I’m not quite sure the vendor is putting out any new technology that could meet our needs.
The system is a decent EMR for patient documentation. There are a lot of different modules where we...
Commentary Summary
Comment Type Breakout