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ARIA - Medical Oncology Commentary
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Subject Expert
Monique Rasband
VP of Engagement
KLAS VP of Engagement - Monique Rasband
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
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100%
 
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User Commentary

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Manager

We have a very solid contract with the vendor, but despite that, we often have to fight to get...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Manager

Varian's support people have a fairly high rotation. Sometimes, that turnover makes it difficult for...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Our experience with support may be different from a lot of customers in that our contract has gotten...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

The product is missing modernization. From its appearance to its interfaces, ARIA is a product of...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Manager

Varian has a pretty good training program. They tend to have true subject matter experts for their...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

In years past, our partnership with Varian was higher, but now it is much lower. Our relationship...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

We are in the middle of transitioning from ARIA to another vendor's system. That is an enterprise...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

Varian's training for the system could have a little more flexibility, and they could match what...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

There have been some hiccups for users of the system, depending on their department, but for the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

We have gotten everything that we have been promised from Varian. They have made us aware of any...

Comment Tone Positive
Pillars Culture, Relationship
Evaluation Unrated

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Analyst/Coordinator

There was a snafu with a recent upgrade of the system, but other than that, the upgrades have been...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

I’m not quite sure the vendor is putting out any new technology that could meet our needs.

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

The system is a decent EMR for patient documentation. There are a lot of different modules where we...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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