Ventra Health RCM Services Commentary

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I am overall pretty satisfied with Ventra Health. There are a few small issues that keep me from...

We had a hiccup with Ventra Health several years ago that we’re continuing to move past. Ventra...

Our experience with Ventra Health can be very dependent on our account manager. We're very fortunate...

Things spend a long amount of time in A/R, but part of that is due to one of the payers in our state...

I don’t hear a lot of complaints regarding patient experience with Ventra Health, so it must be okay....

We were working with our hospital to put together a stipend, and we spoke to the firm without any...

Our group has a large amount of skepticism, but Ventra Health is probably doing the very best they...

As part of our company protocols, we do regular RFPs to make sure we’re getting the best deal. That...

Ventra Health has had a lot of turnover, especially on the client management side, and there are...

I think Ventra Health is starting to use some AI for chart abstraction, and I think it's still being...

Ventra Health's general processes work well. I think there are always some errors or mistakes, like...

Our denials rate with Ventra Health is pretty stable and isn't something we commonly have to address...

At the client-manager level, Ventra Health's staff has generally seemed competent, but they often...

Ventra Health knows what we expect, what we're hoping to get, and where the gaps are, and they're...

Ventra Health is pretty proactive about communicating coding changes and tips and tricks for the...

It all comes down to how much time and effort it takes me every month to troubleshoot, answer...

This year has been significantly better than 2024 and 2025. We've made progress on A/R pretty...

Ventra Health stays on top of denials, and they are really good about sending us lists of anything...

With Ventra Health, I’ve heard complaints about patients getting stuck in the never-ending call tree...

In our regular meetings with Ventra Health, we look at trends. If things look like they’re falling...

For a very long time, we had the same consultant on our account with Ventra Health. This person...

In the past, we’ve asked for various measures, and we have asked Ventra Health to change how they...

Ventra Health is currently handling our professional billing for anesthesia at multiple sites. We...

When it comes to cash collections with Ventra Health, we sometimes have problems with certain...

Our patients call our centers and say that they called Ventra Health, and they don’t understand a...

Our liaison from Ventra Health literally held everything together, and we can point to the time of...

Things were going very well with Ventra Health; we had a liaison who ran our account for a very long...

We have a very good relationship with Ventra Health in the sense that we meet with them regularly to...

Ventra Health is a reliable company to partner with for medical billing. They are not yet as...

Providers at organizations similar to mine would want to know about Ventra Health's customer service...

It was very nice working with Ventra Health in terms of getting the implementation portion started...

Our net collection rate on cash is probably the segment that Ventra Health is performing the worst...

Our Ventra Health account managers could be more proactive, but I also think that their hands are...

We have a lot of money sitting in A/R. A lot of times, the firm measures how well they're doing by...

We have recommended Ventra Health, but the problem is that we're not sure the other people who do...

We have a calling issue with Ventra Health. Many times, a patient will call us at the office...

We don't feel like Ventra Health’s back-end process is working at all. We've identified problems and...

There’s money being left on the table with Ventra Health, and that's how we pay the people who work...

One of Ventra Health’s problems is their relationship with us. They should know our business, and...

The biggest issues with Ventra Health are A/R and cash collection. The process that Ventra Health...

We go back and forth on days in A/R with Ventra Health. There have been times when A/R has lagged,...

Overall, Ventra Health has been very good. They’ve struggled a little with turnover, which affects...

We’ve been with the firm for many years. Overall, we’ve been pleased with their billing services....

I don't see anything right now that would prevent us from continuing to renew with Ventra Health....

With billing, we have to have a certain amount of tact because some patients are just running from...

I would love to see Ventra Health provide better A/R reporting. There isn't a lot of ease for a...

We have regular calls with Ventra Health, so they're very involved in our practice. We go through...

Our days in A/R are going up; they aren’t going down. Ventra Health could work on the appeals that...

We hired Ventra Health to provide education for our physicians on coding and how to document the...

Ventra Health is doing very well with A/R. We're happy with the outcomes in terms of the money...

Our facility is transitioning to a different EHR, and Ventra Health already has contracts with EHR...

Changes in our field might require us to go in a different direction, away from Ventra Health. We're...

I don't know to what degree Ventra Health was offshoring. It seems to me that offshoring has...

I don't think we've had a major issue with our denial rate that has been due to Ventra Health.

The last time I spoke with someone from KLAS, we had an issue with a person, but that person has...

By the time we get feedback from patients who have dealt with Ventra Health, especially those who...

The people we’ve dealt with consistently from Ventra Health have been good. Our current client...

Ventra Health has had a lot of change and transition. They’ve grown rapidly through acquisitions,...

My advice for people working with Ventra Health is to just get an idea of what they actually need...

Ventra Health records customer service calls, and I've asked a few times to listen to them. I...

Ventra Health has exceeded my expectations, with one caveat. This was probably not in their control...

I'm extremely satisfied with Ventra Health's strategic partnership. One good example recently is...

A big part of what Ventra Health does for us is provider enrollment, and they're several days behind...

Ventra Health is very tailored to anesthesia billing. They have other service lines they bill for,...

It's rare to have the relationship that we have with Ventra Health. They feel almost like an...

When we're reviewing other write-offs with another firm, we notice they're writing off new patient...

One thing I really appreciate about Ventra Health is that they have really robust reporting systems....

Sometimes Ventra Health doesn't know the ins and outs of our unique Medicaid programs, and we have...

Out of all the firms we work with, Ventra Health probably provides the highest level of service....

On the business end of things, I deal with a lot of Ventra Health managers, and they actually do a...

Ventra Health helps us with contracts, and they get us data for other contracts. That's been...

It’s hard to know whether we are getting our money’s worth with Ventra Health without knowing what...

Coding can be complicated, and we understand that, but sometimes I don't completely understand why...

With Ventra Health, the problem is that I only hear about issues with patients when they get severe,...

Ventra Health meets most of their deadlines on time. When they miss a deadline, they'll say that...

There have been certain members of my group who have had complaints with Ventra Health. For...

With Ventra Health, there are some things I won't know that aren't collected, so there's a little...

If we were making the choice today, we would interview other billing services. We’re always...

The only reason I'm not giving Ventra Health's strategic partnership the highest rating is that we...

I'm always looking for ways to save money, and for our organization, this service is a cost. But...

Ventra Health has been a great partner. In general, I would recommend them to any EM group looking...

We will likely insource the work that Ventra Health does at some point to have all our revenue cycle...

We work together to set a budget for how we will perform with collections for our group for each...

Ventra Health does a lot of things well, frankly. The partnership is excellent. The communication is...

Where Ventra Health has been phenomenal for us is in the partnership we have with their team...

Ventra Health has a patient satisfaction module. We went back and forth and designed the questions...

With Ventra Health, we've had downcoding issues that the firm didn't tell us about. We've had...

Ventra Health had two good people. The previous CEO was excellent, and our first client services...

I've had a lot of problems with Ventra Health. There are broken issues everywhere, and our IT team...

We do have a pretty competitive contract in terms of fees. We get what we pay for.

I like our current Ventra Health client services representative. This person is nice and does what...

When we had Ventra Health do some work for us a few years ago, it was a catastrophe. We had very...

Ventra Health could do better at A/R follow-up. They don't have a real 30,000-foot view to look at...

Ventra Health had a change in CEO. The last CEO was smart and understood the business, and he was...

Our denials are what they are, but they are unsatisfactory. I suspect that a lot of that has to do...

Ventra Health has no clue how to work with small groups. If colleagues were comparing Ventra Health...

Ventra Health is doing coding, claim submission, and A/R, but they’re doing a bad job. But they do...

My client success managers' presence has been stable. My direct contacts have been stable. I feel...

I would not buy Ventra Health's services again. I was forced into this relationship after they...

With Ventra Health, we can see the things they touch first and the things that involve their bottom...

When Gottlieb became Ventra Health, we never really saw a significant dip in our cash collections.

In terms of patient experience, we don't really get complaints about the firm, but I don't really...

With Ventra Health, when we had challenges in the past, we were able to deal with them directly and...

There are competitors to Ventra Health out there, and we’ve looked into them at some point. They...

In general, we’ve been pretty happy with Ventra Health. We were originally with a company called...

Ventra Health assists us with contract management, but we primarily do that ourselves, depending on...

Ventra Health’s patient accounts are overseas, and our patients were very dissatisfied when they...

When I started here, a certain process worked one way, but the firm changed it. The changes weren't...

The higher-up people at Ventra Health that I spoke to were okay to speak with, but they didn't...

I want to see Ventra Health improve the application of policy so that when we say we want them to do...

I would buy Ventra Health's services again. However, if we put that to a vote among the physicians,...

Ventra Health can handle our volume. They do that well. They are able to receive bills and get them...

If I were talking to another executive of a large anesthesia group about what to expect with Ventra...

Ventra Health is the latest successor corporation to do our billing. We have stayed with them...

The concern is always that Ventra Health is not collecting what they should collect or collecting it...

Ventra Health has been missing expectations lately, but generally, they meet them.

I'm super happy with the company. They're one of the best I've ever worked with.

I've dealt with a lot of big national companies where we're just a big cog in their wheel, and...

I want to give a big shout-out to my team representatives; they do a fantastic job.

I've had a few complaints, but not a lot. Ventra Health has a call center, like every other big...

I've dealt with lots of national corporations, and Ventra Health is just really on top of their...

The quality of Ventra Health's staff depends on the staff member. The people we work directly with...

It's hard to make changes, or if we have things we want to do differently, we basically have to fit...

With the patient experience, there are mainly issues with offshore customer service and patients'...

Ventra Health has missed expectations. The management of the service and the communication between...

The reps that we have had through the years have been very helpful and have answered all of the...

I would tell others that you have to have a great account manager or a great person that you...

Ventra Health may or may not be part of our long-term plans. We are talking about bringing the...

Ventra Health just implemented a new insurance verification system. Basically, all the demographic...

The rare situation where Ventra Health does not meet expectations is the timeliness of the prior...

We are involved with and responsible for several different entities, so we're really task driven....

I always talk about Ventra Health’s ability and the accuracy of their coding. Their coding division...

I think it's probably a good idea to periodically go back and reassess things to decide whether we...

When it comes to things that the vendor could improve, I would say that they could be more...

To anyone looking to work with Ventra Health, I would just say to be wary of the fact that they are...

Ventra Health seems to be responsive to our needs. There could be some improvements in terms of...

If we had the opportunity to look at other solutions, we would probably interview some other...

Ventra Health could improve by decreasing our A/R and maybe being a little more aggressive with the...

I'd like Ventra Health to tell me what great looks like. That's the issue we have with them. They...

Ventra Health is very knowledgeable. They're doing a lot of things well with collections, and the AI...

We already knew what we were getting into with Ventra Health. We had asked around, so there was...

Ventra Health's delivery is good. My team is talking to people on Ventra Health's team. They're very...

Where I struggle with Ventra Health is that, although they're hitting great numbers and KPIs, I...

We obviously marked the rate we were willing to pay across the industry, and I would say Ventra...

We were with another vendor for years, and there was some scope creep over time. I think there are...

When I recommend Ventra Health, I highlight the service, the account management, the turnaround...

In the revenue cycle, there's always this theory where we think we can do something, but we're not...

Ventra Health is very knowledgeable. Like with every business, there are some people on their team...

A lot of our complaints come back around to a gap between our vendors. If a patient calls and says...

Ventra Health has a vast group of subject matter experts, and we speak directly to them. That's a...

With Ventra Health, I don't feel like we're moving forward in any way, and we haven't been for the...

Ventra Health needs to do a better job of identifying issues themselves and knowing industry...

While our money's worth is better since using Ventra Health, it hasn’t come without a price. We've...

From an accounting perspective, it's been a very big struggle to use Ventra Health for our...

It is Ventra Health’s responsibility to do the follow-up for denials, and they are paid by...

We don’t love the lack of follow-through and follow-up. We have a standing meeting with the firm,,...

The firm does enrollment, coding, claim submission, A/R follow-up, and payment posting for us. They...

I don’t know that patient experience has really changed much. No one really loves getting bills, and...

For me, the biggest things are the firm's responsiveness, follow-through, and accountability. We...

There are probably some industry changes and innovations happening that we should be considering....

The firm is still trying to find a way to perfect their call center in terms of the quality of the...

I’m looking at a couple of other vendors, and I feel they are offering a lot of operational support...

We have good regular meetings, and the firm shares what they're doing in terms of innovations and AI....

The firm has been a good partner, and we’ve been very happy with their coding, their billing, and...

Ventra Health has been engaging and reliable. They look out for our business needs.

Ventra Health could improve the patient experience by resolving patient questions about billing...

Our representatives from Ventra Health are the highlight of our relationship. If I email them, they...

Regarding Ventra Health’s cash collections, there are some things that are out of their control,...

Ventra Health gives us reports that give us a summary of collections, charts, audits, and updates on...

I've worked with one other billing company before, and since transitioning to Ventra Health, I've...

We could always use more collections. We've contracted with other groups, and Ventra Health has been...

I do get calls from patients every now and again saying they've been trying to get certain answers...

Ventra Health has again exceeded my expectations. They do an exceptional job. The open line of...

If Ventra Health doesn't collect, they don't get paid, so we have a partnership. They get a...

The biggest thing that is helpful to an organization like ours is Ventra Health's direct line of...

In the beginning, Ventra Health had a rough time getting used to how we operate because we're a very...

When I do get calls from patients, the call center is where some of them seem to hit a wall. The...

Ventra Health is very communicative. They are quick to get claims submitted, and when insurance...

Ventra Health is proactive about identifying opportunities to improve our contracts. If one of our...

In terms of outcomes, Ventra Health has been helpful, but we still haven't seen an impact on A/R...

Ventra Health offshores to India. Our patients and we have problems with the language barrier. That...

There has been a lack of focus on the overall account with Ventra Health. The person who helps us...

We have been with Ventra Health for a long time, and I am still not sure they really understand our...

We did a good job negotiating the fees with Ventra Health, so we may be getting what we pay for....

If someone asked me about Ventra Health, I would be transparent and share our concerns and...

Our days in A/R, A/R ratio, and net collection percentage are all below the agreed-upon benchmarks,...

We receive red, yellow, and green scorecards from Ventra Health. I would like to see more greens...

The people Ventra Health has assigned to our account have been there for the long term, and they are...

Ventra Health's call center is 100% offshore, and they observe holidays that are not US holidays;...

Partnering with Ventra Health again depends on performance. If Ventra Health's performance is not up...

I got a report from Ventra Health, and I pointed out some issues, but the firm was quick to jump and...

I would say great things about our client success managers from Ventra Health, but I would say poor...

We have been very satisfied with the managed care contracting from Ventra Health. The A/R could be a...

Ventra Health is heavily focused on technology and AI, so they want to automate everything, but not...

The follow-through from Ventra Health happens at a snail's pace. Nobody takes accountability for...

We don't have confidence in Ventra Health's ability to drive outcomes or drive results. We have...

Ventra Health has missed expectations in terms of delivering KPI performance agreed to in our...

Ventra Health is not part of our long-term plans. This choice is part of a larger strategy that we...

We monitor Ventra Health's cash collection performance against other vendors, and Ventra Health...

We had a specific incident where Ventra Health made a big mistake that caused a lot of patients to...

The patient-facing piece of Ventra Health is like trying to call Google and get somebody. It took a...

In terms of our strategic partnership with Ventra Health, they strictly do the revenue cycle work....

Ventra Health may be part of our long-term plans. We have had some issues, but we will most likely...

There are always going to be hiccups in the revenue cycle. With Ventra Health, that early...

We have a reasonably favorable contract with Ventra Health. But I think we expend much more effort...

With Ventra Health, there were specific issues with two payers that I think Ventra Health just...

We might be splitting from Ventra Health. From my perspective, we should leave them and go to a...

An outcome we are expecting but not getting with Ventra Health is the ability to hit a target net...

I feel bad giving Ventra Health a terrible grade because it's not like they're completely...

Some people don’t want to leave Ventra Health because they've seen some improvement from Ventra...

After performance concerns with Ventra Health, Ventra Health realized they might lose our business,...

Some of Ventra Health’s staff members are great, and some are not. There is one person I would give...

With Ventra Health, everybody's afraid to move to put the organization more at risk. There's been a...

People in the company want to stay with Ventra Health because they're afraid that if we move billing...

Ventra Health has never hit it out of the park with cash collections. Ventra Health is not...

Ventra Health has had some transitions in their senior leadership over the last couple of years, but...

We need better performance in our A/R because we give our stuff to Ventra Health quickly. Our...

Ventra Health outsources our coding overseas, and I don't like it. There is a lot of mapping that...

Ventra Health is very responsive. We hold regular meetings with them. Our account representative is...

Faster turnaround times would increase my satisfaction with Ventra Health. Currently, our turnaround...

We decided to start looking elsewhere because it was clear that Ventra Health's focus was no longer...

My practice manager would send emails to Ventra Health, and there’d be no response for weeks. They...

Ventra Health got rid of the phone number for our patients to follow up on billing questions, and...

When we first started with Ventra Health, we were thrilled, and collections were good. At the end,...

At first, with Advocate, there were internal issues with data lagging and our collections not...

Ventra Health has sent out emails in terms of industry best practices and such. They have definitely...

Ventra Health is doing a great job. They go after the insurance companies and get us paid.

Ventra Health is friendly and responsive. They just don't respond with useful information. They...

Ventra Health has failed to enroll our providers in many places. The firm has just struggled. They...

I don't know whether Ventra Health is part of our long-term plans. Given the state of things with...

We haven't seen improvements with Ventra Health. Given the lag, we started to look back, and we saw...

In Ventra Health's services, our patients can't even pay by credit card right now. The firm let a...

We look at things with a several-month lag for healthcare billing. And with Ventra Health, we had...

There are changes at Ventra Health that have impacted their ability to bill and collect. We've been...

We have a lot of challenges with Ventra Health, and we never get the same answer twice. They feel...

We had a long lead-up to the contract startup with Ventra Health, and when they lifted off, we...

Every time Ventra Health fixes something, they miss something else or something else goes south....

I have made some very good friends at Ventra Health, some of whom are no longer there. We've got a...

I feel like we're all getting dragged behind the bus when it comes to expected outcomes with Ventra...

We're more than likely not going to leave until Ventra Health’s contract is up because we're getting...

When we switched from our previous revenue cycle management firm to Ventra Health, our cash...

Ventra Health provides outstanding KPIs that allow us to optimize our coding, billing, and...

I never thought I would be so happy with such a large firm. I have legitimate access and get replies...

We work with multiple different firms for the same services across our different regions. We have...

Ventra Health has a high turnover rate, so I have to deal with a different person probably every...

If an organization were looking at working with Ventra Health, I would tell them that they would...

Ventra Health gives us regular executive reports, and they have pretty good follow-ups with us....

The issue I have with Ventra Health is accountability. They have new people constantly. We are doing...

We had a certain issue that was a mess. Ventra Health kept saying charts were incomplete when they...

Ventra Health is not abusive in charging; they are not charging me more than needed. They charge...

I have been having issues with Ventra Health to start with. I had a serious conversation about...