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Veradigm Ambulatory Suite - Small Practices Commentary
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Subject Expert
Eder Lagemann
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
We have to follow up with our Veradigm Ambulatory Suite account manager pretty often when there are...
With Veradigm, everything is a separate invoice. Every little service or add-on has a separate...
A lot of Veradigm's ongoing training and optimization requires a separate fee or charge. Their...
We've had Veradigm Ambulatory Suite for a really long time, but the vendor doesn't put a lot of R&D...
The EHR side of Veradigm is a lot better than the PM solution. The PM solution is outdated and does...
Veradigm has gotten significantly better with their charges. We used to get multiple different...
On the ambulatory EHR side, the training isn't very good. Veradigm’s documentation is okay, but...
The support team on the Veradigm side is obtuse. They try to realign and reorganize constantly, and...
I kind of know my way around Veradigm’s EHR and force my way through it. I don’t think all my needs...
Veradigm controls many of the colors in Veradigm Ambulatory Suite, and those colors affect how staff...
We like the security measures Veradigm has implemented that help protect our data in Veradigm...
I wish Veradigm Ambulatory Suite were less expensive and that the licensing structure were more...
I don’t think our physicians would want to pursue another solution, given the time that would be...
Veradigm offers different training modules that users can walk through to gain the experience they...
We have a symbiotic relationship with Veradigm. We work well together, and when issues arise or...
We are very pleased with our relationship with Veradigm. Support representatives are available...
One of our MIPS measures is receiving a consult note from the specialist. To get credit for...
The system does a good job if we play Veradigm’s game. Doctors don’t want to change EHRs, and that...
Sometimes the support people at Veradigm can absolutely make things happen, but sometimes they can’t....
Anything we want costs an extra fee. Veradigm now has an ambient scribe, and it isn’t part of the...
If a consult note gets imported directly from the HIE, like a lot of doctors are doing now because...
Veradigm is going to help with MIPS reporting, but I'm realizing how difficult Veradigm has made it...
Commentary Summary
Comment Type Breakout