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Veradigm Coding, Retrieval and Compliance Risk Adjustment Solutions Commentary
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Subject Expert
Mac Boyter
Senior Vice President of Insights
KLAS Senior Vice President of Insights - Mac Boyter
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Director

In terms of new capabilities that have been impactful, Veradigm does their decile rating, which is...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

The biggest challenge is that we still haven’t received the records we need to overread. We're...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

Chart retrieval, coding, and overreading in the platform are not capabilities of Veradigm's system....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

I'm satisfied with Veradigm, and they are pretty responsive. There are just a few things, but those...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Veradigm just released a new KPI dashboard in their system for analytics and more real-time...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Veradigm does have an intervention efficacy report in their system, but it only evaluates the added...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

A lot of work has been put into the implementation over the last couple of years. I really do think...

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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Director

As we bring team members on, Veradigm is willing to do however many trainings we need.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Veradigm could be more proactive on the data submission side. We had a data miss, and now it is on...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

I need to really calculate an ROI as best I can, because we are spending a lot of money with...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

A highlight with Veradigm is that there haven’t been any changes, so that is good. Consistency is good....

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

Veradigm's solution helps us realize our financial goals with targeting and chart review.

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

In my line of work, there's a lot of reporting involved, and I would like to have access to...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Veradigm has a very quick turnaround. They definitely helped me achieve my goals with the solutions...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Veradigm offers great training for any system that we're in. So I don't have anything negative to...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

Veradigm is part of our long-term plans. Mostly because it's challenging to change vendors...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

I'm surprised Veradigm doesn't have an extra piece to deliver a solution for home and virtual...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

The solution's chart retrieval with EHR integration was a bit of a negative surprise for us. In our...

Comment Tone Negative
Pillars Loyalty, Operations, Product
Evaluation Unrated

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VP/Other Executive

I would buy Veradigm Retrospective Risk Adjustment Solutions again because it now has integration...

Comment Tone Positive
Pillars Loyalty, Product, Value
Evaluation Unrated

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VP/Other Executive

I like Veradigm's support people. They've been really good. The people that we meet with regularly...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

We switched to Veradigm's solution because they came off as being much more integrated between the...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

Veradigm's portal is quite useful for our data people to resolve edge server issues and errors....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

I wish that Veradigm would have a solution for integrating with our EMR platforms. There is a...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Director

The analytics dashboards are really user-friendly and provide good insight without us having to work...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

The solution helps us achieve outcomes with the encounter-submission process. The system has allowed...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

I would like the vendor to improve the ability to accommodate our prospective risk-adjustment...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

Veradigm's system is improving our risk adjustment scores because the more clinical data we can...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

One limitation is that no one can pull data from Epic's system. It is very locked down. We aren't...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

There isn't a lot of training from Veradigm, so we're mostly trying to understand their processes....

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

Veradigm is a great partner. They make tweaks as needed, and they don't nickel-and-dime us. From a...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Director

Veradigm is really good about collecting all the data for us, and they are very flexible in meeting...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

Veradigm allowed us to reduce our chart retrieval costs. We pay a per-member, per-year fee for those...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

We would like Veradigm to improve their pricing structure. We get billed for a lot of services that...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

Veradigm supports us in having accurate risk adjustment. Veradigm is always ahead of the game in...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

Veradigm could do more with their solution capabilities. The system is very good. But there are...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Getting our money’s worth was a challenge. We were paying far too much before. It was a significant...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

Veradigm is pretty integral to our operations. They are our analytics engine for risk adjustment. We...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Risk score accuracy is the primary thing that we are using. We use the system for chart reviews and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

I was extremely satisfied with the go-live process and any updates. Veradigm is very good about...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

Working with Veradigm is the happiest vendor experience I have ever had. Veradigm is very nimble....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We are very happy with the support we have gotten. If we have any kind of glitch or question, our...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Veradigm is very fair in what they charge. I'm very happy with the value of the products that we purchased....

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Director

Navigating the platform just takes some getting used to. Anything that is as complex as risk...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

I'm very happy with Veradigm Retrospective Risk Adjustment Solutions. The implementation process...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

Veradigm does a good job, but their product is not hugely different from what we used to have from...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

Veradigm is in the process of building new capabilities for certain claims. There is a...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Director

Veradigm has been more proactive with communication to clients. They have divisions dedicated to...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

We want Veradigm to focus on the ease of use of their interoperability product to push gaps to the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

The system has had no changes. It is pretty much the same basic service for how we use it. Veradigm...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

The outcomes from using the product include effective chart retrieval, the assurance of complete and...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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