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JiveX (Global) (Mostly Europe) Commentary
Filtered view: (Europe)
Subject Expert
Monique Rasband
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
The greatest opportunities for product improvement are usability and ergonomics.
The vendor could improve my experience as a customer by improving the usability and ergonomics of...
The vendor’s greatest strength is their competent support.
What I like most about the product is its configurability.
I would like to see VISUS keep up more quickly with new market requirements, such as QR codes.
Since the transition to CompuGroup Medical, the quote-generation process has been disastrous, and...
I like the system's front end, flexibility, and configurability.
VISUS's support is very bad at the moment. The reachability is bad, and it takes a long time to get...
We have JiveX in our group at most of our sites. The tool is okay.
VISUS is just saying they are doing the cloud, but at the moment, we just don't have it. The vendor...
VISUS could do much more training. I would like to see a proactive view. They should provide a...
The biggest opportunity for product improvement would be integrating a CDR to retrieve laboratory...
The greatest strength of the solution is that it is an archive for almost everything.
If we do an update for JiveX, VISUS just does a technical upgrade. They update the system, and they...
The annual costs for JiveX are quite fair, but VISUS doesn’t even really have any e-learning...
The biggest opportunities to improve JiveX would be to enhance the scan import gateway and refine...
Commentary Summary
Comment Type Breakout