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JiveX (Global) (Mostly Europe)
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Relationship

The vendor's support team has short wait times, and the knowledge of VISUS' employees is good. VISUS...

Sep 2023
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Manager

Product

I like that the product can be adjusted based on a user's wishes and that it is easy to use.

Sep 2023
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Manager

Product

The biggest area for improvement in JiveX is the hanging protocols.

Sep 2023
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(0)
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Analyst/Coordinator

Relationship, Product

One of the best things about VISUS is that they are constantly developing things. We like the...

Aug 2023
||
(0)
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Analyst/Coordinator

Operations

VISUS needs to provide more online training options for system administrations tied to new releases...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

VISUS has incredibly friendly first-level support people, and there is a high level of...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

JiveX is a very intuitive product to administer.

Aug 2023
||
(0)
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Manager

Product

JiveX is strong in its simplicity and therefore extremely suitable as a PACS in most hospitals in...

Aug 2023
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(0)
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Manager

Product

VISUS could professionalize the GUI for both end users and admins. Manuals are nonexistent or very...

Aug 2023
||
(0)
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Manager

Operations

The areas of improvement are training, documentation, and the customer portal. There is very limited...

Aug 2023
||
(0)
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Director

Product

The biggest strengths of JiveX are the system speed and integration capabilities with existing HISs.

Aug 2023
||
(0)
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Director

Culture, Product

The vendor could increase the functionality available under the basic license.

Aug 2023
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(0)
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Manager

Relationship

The vendor is friendly and has a competent support team and a product management team that takes...

Apr 2023
||
(0)
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Director

Product, Product

JiveX’s functionality is perfect. It is really user friendly. I have tried a few different PACS...

Apr 2023
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(0)
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Director

Relationship, Relationship

I have a good connection with the contact person from the vendor who works on the product. The...

Apr 2023
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(0)
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CIO

Product

JiveX is a Swiss Army knife for administration processes; we can do everything with the product...

Mar 2023
||
(0)
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CIO

Relationship

VISUS’ service is proactive. The vendor has a technical solution for remote monitoring, and the...

Mar 2023
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(0)
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CIO

Relationship, Product

We are extremely satisfied because we have a long history with VISUS.

Mar 2023
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(0)
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CIO

Loyalty

The acquisition through CompuGroup Medical makes our satisfaction go down a little; we are not...

Mar 2023
||
(0)
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CIO

Product

I have to be critical of the ongoing development of web solutions. From my point of view, VISUS has...

Mar 2023
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(0)
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CIO

Loyalty, Product

We used JiveX before but not as our main PACS product. We are currently running on an old version of...

Mar 2023
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(0)
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Director

Relationship

Jivex has been working reliably with us for a very long time. We have a very good relationship with...

Feb 2023
||
(0)
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Director

Relationship, Product

There is not much that needs attention. We have enough storage space. We have the network structural...

Feb 2023
||
(0)
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CTO

Relationship, Product

VISUS has very good support. The product has really good stability and integration possibilities...

Jan 2023
||
(0)
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CIO

Product

One of the biggest strengths of the product is that new requirements are mostly dynamic and...

Oct 2022
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(0)
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Manager

Operations

To improve our customer experience, the vendor could improve the stability of their HCM, improve the...

Oct 2022
||
(0)
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Manager

Product

The greatest strengths of JiveX are the open interfaces and the pragmatic project organization.

Oct 2022
||
(0)
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Manager

Product

The thing we like best about the product is its simple operation; the product isn't overloaded....

Oct 2022
||
(0)
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Manager

Product

The biggest opportunities for product improvement are the integration of non-DICOM image sources and...

Oct 2022
||
(0)
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CIO

Relationship

Proximity to customers and good project managers are the vendor's strengths.

Sep 2022
||
(0)
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CIO

Product

I like the flexibility of the product.

Sep 2022
||
(0)
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CIO

Culture, Product, Value

The vendor could improve the product by offering low customization for the client/server setup,...

Sep 2022
||
(0)
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Analyst/Coordinator

Relationship

Some of the vendor's strengths include competence, adherence to deadlines, and the development of...

Sep 2022
||
(0)
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Analyst/Coordinator

Product

The flexibility of the software and the ability for the customer to adapt things are outstanding.

Sep 2022
||
(0)
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Analyst/Coordinator

Product

An opportunity for improvement would be the integration of new storage technologies.

Sep 2022
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(0)
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Analyst/Coordinator

Relationship

I would like to see the vendor improve the customer experience. VISUS could provide customers with...

Sep 2022
||
(0)
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Director

Relationship

Some of the vendor's strengths are their product, good service, and a partnership approach. However,...

Sep 2022
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(0)
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Director

Product

The product has very few glitches. It is an effective, user-friendly application, and it has good interoperability....

Sep 2022
||
(0)
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Director

Product

An opportunity for improvement would be to have fast integration of innovative procedures by using...

Sep 2022
||
(0)
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Director

Relationship

The vendor could improve my experience by offering proactive consultations on innovations and having...

Sep 2022
||
(0)
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Manager

Product

I like the speed at which the product has been and is being further developed.

Sep 2022
||
(0)
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Manager

Product

An opportunity for improvement of the product is ergonomics. The functions are there but often not...

Sep 2022
||
(0)
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Manager

Relationship

One of VISUS' strengths is their customer focus. My suggestions are heard and implemented.

Sep 2022
||
(0)
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