vCareCommand Commentary
Filtered view: All

Subject Expert
Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Relationship

Even when we have had difficulties with something, ViTel Net has stepped up their game and brought...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We do a thorough evaluation of whatever is available today, but I would say ViTel Net would make the...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

The biggest caveat we came up with when we talked about where we have been with ViTel Net and what...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

There is some learning on both sides of the fence with our integration goals, and that probably...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

There was a learning curve of coming off our old collection of tools and understanding the...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

ViTel Net has been very fair with us and hasn't nickel-and-dimed us on things for sure. They have a...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Overall, vCareCommand is a very successful program. We have a great team to work with and very few...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

The value for vCareCommand can be a little hard to demonstrate sometimes because we do want to rely...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

If we tell ViTel Net we need something to make vCareCommand better, they step up and bring it. The...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The implementation of vCareCommand was pretty easy overall. We integrated the system into our EHR....

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We meet regularly with our ViTel Net project manager who has a list. The meetings start on time, we...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

We decided to go with ViTel Net because of their experience in healthcare and our specific sector....

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The training from ViTel Net has been amazing. They have to train not only my staff but also the...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

ViTel Net’s support flexes up and flexes down. Someone answers the phone immediately if we call. If...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

ViTel Net stays out in front of potential issues that I don't see. When I identify something that...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

In our specialty, we get a lot of calls from other providers asking us how we do things, and they...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

While we get what we pay for, I don't mind paying a little higher premium if I get the customer...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product has had a few glitches with its integration, but for the most part, it has worked very well....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We haven't seen too much new or innovative technology from the vendor. Things have kept to the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

ViTel Net impresses me all the time. When we have asked for functionalities or capabilities, they...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

ViTel Net will get on late-night calls with us if we need help troubleshooting when the system goes...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

In the implementation of our system, ViTel Net helped us from the very beginning to define our...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

We really had to supplement the training that ViTel Net gave us. We felt that they could have...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I wish that we could select a date range in vCareCommand to see encounters in a defined date range....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

vCareCommand takes a few repetitions, and then the user gets it pretty easily. We occasionally get...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I can call ViTel Net anytime. They are available 24/7. They let us know when updates are coming and...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The vCareCommand platform is so flexible and customizable; it would be a great place to start for...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



​