vCareCommand
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Subject Expert
Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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Physician

We have issues with the system. It was supposed to do one thing but didn't, so the vendor fixed that...

Apr 2022
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(0)
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Physician

The system is useful in supporting our integration and interoperability goals. It helps us meet our...

Apr 2022
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Physician

Assuming that everything is working well in the system, it is user friendly, but things don’t always...

Apr 2022
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Physician

We don’t need the vendor executives all the time, but if we do need them, they are very hands on.

Apr 2022
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(0)
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Physician

The vendor's training was good. The vendor was involved, accessible, thorough, and consistent, and...

Apr 2022
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Physician

We have issues with feeling like we are getting our money’s worth from the system. I was shocked...

Apr 2022
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(0)
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Physician

The team members that handle the product are responsive, and they are good people who are always...

Apr 2022
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(0)
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Physician

The reliability of the system is such a large component that has affected us consistently....

Apr 2022
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Physician

I am optimistic about what we will be seeing a year from now because the vendor is very accessible...

Apr 2022
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(0)
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Physician

I wouldn’t buy this product again unless there were no other options. We have had a lot of glitches...

Apr 2022
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Physician

The vendor does avoid charging for every little thing, but when I have needed blood-pressure cuffs...

Apr 2022
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CEO/President

When I was looking for vendors, I found ViTel Net, and they understood best what it was like to...

Aug 2021
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CEO/President

At this point, ViTel Net is part of our long-term plans. The technology is going to get better....

Aug 2021
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CEO/President

ViTel Net has kept their promises. Honestly, they are keeping them right now in supporting us. I was...

Aug 2021
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CEO/President

ViTel Net hasn't been charging for every little thing. We have a contract with them, and they stay...

Aug 2021
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(0)
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Manager

We started working with ViTel Net many years ago. We have had a great working relationship with...

Jul 2021
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(0)
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Manager

ViTel Net provides us with quality feedback. They run statistics on what our use is by provider, by...

Jul 2021
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(0)
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Manager

What we have appreciated the most working with ViTel Net is the accessibility. We can quickly get...

Jul 2021
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(0)
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Manager

ViTel Net is always growing and trying to innovate and fill the needs of the market. They share that...

Jul 2021
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Manager

In terms of the carts, we have had little to no issues except the usual wear-and-tear things. From...

Jul 2021
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Manager

ViTel Net has more of a complex system for reporting. They have quality metrics in place and are...

Jul 2021
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(0)
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VP/Other Executive

ViTel Net helps us interface with customer EMRs so that our providers can seamlessly work in the...

Jul 2021
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VP/Other Executive

The ViTel Net implementation team is pretty robust, and moving forward, a lot of the structure has...

Jul 2021
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VP/Other Executive

When an individual case comes, we activate our system. The workflow starts off nurse driven. The...

Jul 2021
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VP/Other Executive

We did a lot of the work that would allow us to see COVID-19 patients at home and monitor them. The...

Jul 2021
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(0)
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VP/Other Executive

I would like more usability for our own staff to pull data from the product. We have to ask ViTel...

Jul 2021
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(0)
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VP/Other Executive

We are constantly enhancing the product as we find more opportunities or have different customer...

Jul 2021
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VP/Other Executive

We use the documentation platform for a certain specialty, and the service is on demand 24/7. ViTel...

Jul 2021
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(0)
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VP/Other Executive

Part of what got us to buy the product was ViTel Net's ability to be flexible. They did not say that...

Jul 2021
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(0)
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VP/Other Executive

The platform would be easier for physicians if we could figure out some way to have a universal...

Jul 2021
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(0)
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VP/Other Executive

Nurses are probably the ones that give the most feedback about the platform and develop the...

Jul 2021
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VP/Other Executive

ViTel Net has been pretty liberal with us. I sometimes feel that we are taking advantage of them...

Jul 2021
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(0)
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VP/Other Executive

We would like a little more professionalism from ViTel Net's night call team. They resolve our...

Jul 2021
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(0)
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Manager

In vCareCommand, it is easy to connect everyone, and the video is always pretty clear. The system...

Jul 2021
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(0)
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Manager

We have been having a specific issue with vCareCommand that I have been trying to get one of the...

Jul 2021
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(0)
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Manager

I like the vendor's executive involvement, especially the involvement that we get from our...

Jul 2021
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(0)
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Director

vCareCommand allowed us to pull quality benchmarks from the consult into a separate dashboard, and...

Jul 2021
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(0)
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Director

We wanted a very comprehensive database that was based on standardized consults that collected our...

Jul 2021
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(0)
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Director

In ViTel Net, anytime something comes up, like clinical trials, for example, and we want to add two...

Jul 2021
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(0)
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Director

For my program, vCareCommand has been extremely reasonable in price.

Jul 2021
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(0)
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Director

ViTel Net's level of expertise is very satisfying. The depth of expertise is profound because of...

Jul 2021
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(0)
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Director

I like ViTel Net's responsiveness to their customers. I could text my representative and ask for...

Jul 2021
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(0)
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Director

From the beginning, our goal was to see whether our physicians would use the solution's services and...

Jul 2021
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(0)
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Director

We looked at some other vendors before ViTel Net, but we already had a relationship with a vendor...

Jul 2021
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(0)
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