Home chevron icon Value Based Care chevron icon Telehealth chevron icon Virtual Care Platforms (Non-EMR)

vCareCommand
Filtered view: All

Subject Expert
Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Telehealth Performance 2022: What Is the State of Telehealth Post-Pandemic?
Telehealth Performance 2022:
What Is the State of Telehealth Post-Pandemic?
July 2022
View Report
ViTel Net: First Look 2021
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

ROI / Cost (care and feeding)

ViTel Net hosts our video portal, and other than Wi-Fi issues from time to time that have nothing to...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

ViTel Net could strengthen their help desk. At one point, I had a couple of incidents with a support...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Interfacing and Integration

The vendor recently made an enhancement to the system that allows us to send images to all of our...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Interfacing and Integration

We probably have hundreds of different types of medical devices that have been integrated with...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

If my on-premises help desk can't solve a problem, then I can reach out to ViTel Net's help desk.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Technology

vCareCommand is a wonderful product. The biggest problem that we have with it is with its connectivity....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

We can share images through the system. That greatly contributes to enhanced care. Our providers can...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We can use vCareCommand if our providers are unable to be in the office. The system really helps us...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

It took a while for ViTel Net to come in and do an implementation for us. We have had a few...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We don't use vCareCommand much, but we are still paying the same price for it that we did when we...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor is good about proactively updating the product and being responsive when we have issues....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

We have issues with the system. It was supposed to do one thing but didn't, so the vendor fixed that...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Interfacing and Integration

The system is useful in supporting our integration and interoperability goals. It helps us meet our...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

Assuming that everything is working well in the system, it is user friendly, but things don’t always...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

We don’t need the vendor executives all the time, but if we do need them, they are very hands on.

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Implementation and Training

The vendor's training was good. The vendor was involved, accessible, thorough, and consistent, and...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI / Cost (care and feeding)

We have issues with feeling like we are getting our money’s worth from the system. I was shocked...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Other Observations & Comments

The team members that handle the product are responsive, and they are good people who are always...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Technology

The reliability of the system is such a large component that has affected us consistently....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Future Outlook

I am optimistic about what we will be seeing a year from now because the vendor is very accessible...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

I wouldn’t buy this product again unless there were no other options. We have had a lot of glitches...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI / Cost (care and feeding)

The vendor does avoid charging for every little thing, but when I have needed blood-pressure cuffs...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​