vCareCommand
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Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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Manager

ROI / Cost (care and feeding)

ViTel Net hosts our video portal, and other than Wi-Fi issues from time to time that have nothing to...

Nov 2022
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Manager

Other Observations & Comments

ViTel Net could strengthen their help desk. At one point, I had a couple of incidents with a support...

Nov 2022
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CIO

Interfacing and Integration

The vendor recently made an enhancement to the system that allows us to send images to all of our...

Oct 2022
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CIO

Interfacing and Integration

We probably have hundreds of different types of medical devices that have been integrated with...

Oct 2022
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CIO

Service and Support

If my on-premises help desk can't solve a problem, then I can reach out to ViTel Net's help desk.

Oct 2022
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CIO

Technology

vCareCommand is a wonderful product. The biggest problem that we have with it is with its connectivity....

Oct 2022
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CIO

ROI / Cost (care and feeding)

We can share images through the system. That greatly contributes to enhanced care. Our providers can...

Oct 2022
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Manager

Functionality and Upgrades

We can use vCareCommand if our providers are unable to be in the office. The system really helps us...

Sep 2022
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Manager

Functionality and Upgrades

It took a while for ViTel Net to come in and do an implementation for us. We have had a few...

Sep 2022
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Manager

ROI / Cost (care and feeding)

We don't use vCareCommand much, but we are still paying the same price for it that we did when we...

Sep 2022
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Manager

Relationship

The vendor is good about proactively updating the product and being responsive when we have issues....

Sep 2022
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Physician

Functionality and Upgrades

We have issues with the system. It was supposed to do one thing but didn't, so the vendor fixed that...

Apr 2022
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Physician

Interfacing and Integration

The system is useful in supporting our integration and interoperability goals. It helps us meet our...

Apr 2022
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Physician

Functionality and Upgrades

Assuming that everything is working well in the system, it is user friendly, but things don’t always...

Apr 2022
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Physician

Relationship

We don’t need the vendor executives all the time, but if we do need them, they are very hands on.

Apr 2022
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Physician

Implementation and Training

The vendor's training was good. The vendor was involved, accessible, thorough, and consistent, and...

Apr 2022
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Physician

ROI / Cost (care and feeding)

We have issues with feeling like we are getting our money’s worth from the system. I was shocked...

Apr 2022
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Physician

Other Observations & Comments

The team members that handle the product are responsive, and they are good people who are always...

Apr 2022
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Physician

Technology

The reliability of the system is such a large component that has affected us consistently....

Apr 2022
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Physician

Future Outlook

I am optimistic about what we will be seeing a year from now because the vendor is very accessible...

Apr 2022
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Physician

Functionality and Upgrades

I wouldn’t buy this product again unless there were no other options. We have had a lot of glitches...

Apr 2022
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Physician

ROI / Cost (care and feeding)

The vendor does avoid charging for every little thing, but when I have needed blood-pressure cuffs...

Apr 2022
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