vCareCommand Commentary
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Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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Manager

Relationship

We meet regularly with our ViTel Net project manager who has a list. The meetings start on time, we...

Mar 2024
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Manager

Loyalty, Relationship

We decided to go with ViTel Net because of their experience in healthcare and our specific sector....

Mar 2024
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Manager

Operations

The training from ViTel Net has been amazing. They have to train not only my staff but also the...

Mar 2024
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Manager

Relationship

ViTel Net’s support flexes up and flexes down. Someone answers the phone immediately if we call. If...

Mar 2024
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Manager

Relationship

ViTel Net stays out in front of potential issues that I don't see. When I identify something that...

Mar 2024
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Manager

Relationship

In our specialty, we get a lot of calls from other providers asking us how we do things, and they...

Mar 2024
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Manager

Value

While we get what we pay for, I don't mind paying a little higher premium if I get the customer...

Mar 2024
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Manager

Product

The product has had a few glitches with its integration, but for the most part, it has worked very well....

Jan 2024
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Manager

Relationship, Product

We haven't seen too much new or innovative technology from the vendor. Things have kept to the...

Jan 2024
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Analyst/Coordinator

Relationship, Product

ViTel Net impresses me all the time. When we have asked for functionalities or capabilities, they...

Jan 2024
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Analyst/Coordinator

Relationship

ViTel Net will get on late-night calls with us if we need help troubleshooting when the system goes...

Jan 2024
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Analyst/Coordinator

Operations

In the implementation of our system, ViTel Net helped us from the very beginning to define our...

Jan 2024
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Analyst/Coordinator

Operations

We really had to supplement the training that ViTel Net gave us. We felt that they could have...

Jan 2024
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Analyst/Coordinator

Product

I wish that we could select a date range in vCareCommand to see encounters in a defined date range....

Jan 2024
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Analyst/Coordinator

Relationship, Product

vCareCommand takes a few repetitions, and then the user gets it pretty easily. We occasionally get...

Jan 2024
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Analyst/Coordinator

Relationship

I can call ViTel Net anytime. They are available 24/7. They let us know when updates are coming and...

Jan 2024
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Analyst/Coordinator

Product

The vCareCommand platform is so flexible and customizable; it would be a great place to start for...

Jan 2024
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CIO

Relationship

ViTel Net is a major player in providing support for my EHR and in providing outside access to any...

Oct 2023
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CIO

Value

ViTel Net does not have added expenses. They have been able to do cost containment, so what they...

Oct 2023
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