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User Commentary
Relationship
We meet regularly with our ViTel Net project manager who has a list. The meetings start on time, we...
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Loyalty, Relationship
We decided to go with ViTel Net because of their experience in healthcare and our specific sector....
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Operations
The training from ViTel Net has been amazing. They have to train not only my staff but also the...
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Relationship
ViTel Net’s support flexes up and flexes down. Someone answers the phone immediately if we call. If...
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Relationship
ViTel Net stays out in front of potential issues that I don't see. When I identify something that...
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Relationship
In our specialty, we get a lot of calls from other providers asking us how we do things, and they...
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Value
While we get what we pay for, I don't mind paying a little higher premium if I get the customer...
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Product
The product has had a few glitches with its integration, but for the most part, it has worked very well....
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Relationship, Product
We haven't seen too much new or innovative technology from the vendor. Things have kept to the...
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Relationship, Product
ViTel Net impresses me all the time. When we have asked for functionalities or capabilities, they...
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Relationship
ViTel Net will get on late-night calls with us if we need help troubleshooting when the system goes...
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Operations
In the implementation of our system, ViTel Net helped us from the very beginning to define our...
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Operations
We really had to supplement the training that ViTel Net gave us. We felt that they could have...
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Product
I wish that we could select a date range in vCareCommand to see encounters in a defined date range....
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Relationship, Product
vCareCommand takes a few repetitions, and then the user gets it pretty easily. We occasionally get...
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Relationship
I can call ViTel Net anytime. They are available 24/7. They let us know when updates are coming and...
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Product
The vCareCommand platform is so flexible and customizable; it would be a great place to start for...
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Relationship
ViTel Net is a major player in providing support for my EHR and in providing outside access to any...
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Value
ViTel Net does not have added expenses. They have been able to do cost containment, so what they...
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