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vCareCommand Commentary
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Schafer Jackson
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Manager

Relationship

Even when we have had difficulties with something, ViTel Net has stepped up their game and brought...

Jun 2024
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Manager

Loyalty

We do a thorough evaluation of whatever is available today, but I would say ViTel Net would make the...

Jun 2024
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Manager

Loyalty

The biggest caveat we came up with when we talked about where we have been with ViTel Net and what...

Jun 2024
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Manager

Loyalty, Product

There is some learning on both sides of the fence with our integration goals, and that probably...

Jun 2024
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Manager

Operations, Product

There was a learning curve of coming off our old collection of tools and understanding the...

Jun 2024
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Manager

Value

ViTel Net has been very fair with us and hasn't nickel-and-dimed us on things for sure. They have a...

Jun 2024
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Manager

Relationship, Product

Overall, vCareCommand is a very successful program. We have a great team to work with and very few...

Jun 2024
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Manager

Product, Value

The value for vCareCommand can be a little hard to demonstrate sometimes because we do want to rely...

Jun 2024
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Manager

Relationship

If we tell ViTel Net we need something to make vCareCommand better, they step up and bring it. The...

Jun 2024
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Manager

Operations

The implementation of vCareCommand was pretty easy overall. We integrated the system into our EHR....

Jun 2024
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Manager

Relationship

We meet regularly with our ViTel Net project manager who has a list. The meetings start on time, we...

Mar 2024
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Manager

Loyalty, Relationship

We decided to go with ViTel Net because of their experience in healthcare and our specific sector....

Mar 2024
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Manager

Operations

The training from ViTel Net has been amazing. They have to train not only my staff but also the...

Mar 2024
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Manager

Relationship

ViTel Net’s support flexes up and flexes down. Someone answers the phone immediately if we call. If...

Mar 2024
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Manager

Relationship

ViTel Net stays out in front of potential issues that I don't see. When I identify something that...

Mar 2024
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Manager

Relationship

In our specialty, we get a lot of calls from other providers asking us how we do things, and they...

Mar 2024
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Manager

Value

While we get what we pay for, I don't mind paying a little higher premium if I get the customer...

Mar 2024
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Manager

Product

The product has had a few glitches with its integration, but for the most part, it has worked very well....

Jan 2024
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Manager

Relationship, Product

We haven't seen too much new or innovative technology from the vendor. Things have kept to the...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

ViTel Net impresses me all the time. When we have asked for functionalities or capabilities, they...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship

ViTel Net will get on late-night calls with us if we need help troubleshooting when the system goes...

Jan 2024
||
(0)
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Analyst/Coordinator

Operations

In the implementation of our system, ViTel Net helped us from the very beginning to define our...

Jan 2024
||
(0)
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Analyst/Coordinator

Operations

We really had to supplement the training that ViTel Net gave us. We felt that they could have...

Jan 2024
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(0)
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Analyst/Coordinator

Product

I wish that we could select a date range in vCareCommand to see encounters in a defined date range....

Jan 2024
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Analyst/Coordinator

Relationship, Product

vCareCommand takes a few repetitions, and then the user gets it pretty easily. We occasionally get...

Jan 2024
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(0)
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Analyst/Coordinator

Relationship

I can call ViTel Net anytime. They are available 24/7. They let us know when updates are coming and...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

The vCareCommand platform is so flexible and customizable; it would be a great place to start for...

Jan 2024
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(0)
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CIO

Relationship

ViTel Net is a major player in providing support for my EHR and in providing outside access to any...

Oct 2023
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(0)
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CIO

Value

ViTel Net does not have added expenses. They have been able to do cost containment, so what they...

Oct 2023
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Related Reports
Performance
KLAS article icon
Telehealth Performance 2022
07 July 22    |   Ciera Walker and Schafer Jackson
At the onset of the pandemic, telehealth solutions became critical for healthcare organizations to maintain appointments, offer safe care, and increase patients’ access to care. Now, with many patients still wanting to use telehealth (see recently published report on the patient perspective ), provider organizations are at a crossroads as they evaluate telehealth’s value and long-term use, especially if the US government’s emergency telehealth use policy isn’t renewed past summer 2022. This report examines how well vendors facilitate a quality customer experience and what outcomes customers have achieved, particularly as they have overseen patients’ involvement with the technology (i.e., accommodating patients’ differing devices, connection bandwidths, and levels of digital literacy). Vendors are divided into two groups based on the type of technology they offer: virtual care platforms and video conferencing solutions.
First Look
KLAS article icon
ViTel Net
06 August 21    |   Schafer Jackson and Tyler Sycamore
As telehealth strategies mature beyond virtual visits, providers are looking for a virtual care platform that will allow them to interoperate with solutions like remote patient monitoring, interpretive services, imaging, and the EMR to make data more accessible and improve outcomes. Since clinical workflows are unique to each service line, the platform needs to be configurable and scalable to meet the needs of each organization. ViTel Net vCareCommand is a platform that allows healthcare organizations to connect the aforementioned solutions while configuring a specific workflow for each service line. The aim of this report is to validate the configured workflows, interoperability, and outcomes achieved by healthcare organizations using the ViTel Net platform.



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