Benefits Administration Platform Commentary
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Subject Expert
Boyd Stewart
Research Director
Commentary Summary
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User Commentary
Relationship, Product
I have found that sometimes the hardest thing is for Viveka Health to get the data from our current...
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Relationship, Product
Viveka Health is doing pretty well. They are making life as an administrator a little easier with...
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Loyalty, Relationship
Viveka Health’s customer service has been really good. I told the vendor about some updates I...
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Operations, Product
Viveka Health excels at having patience in dealing with somebody like me. There are things in...
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Operations
The one thing I would like to see in Benefits Administration Platform is more of a training manual,...
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Product
Benefits Administration Platform can be used to show our members how to access their benefits,...
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Product
Members can send a copy of their marriage or birth certificate through the application. They can...
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Value
Viveka Health doesn’t charge for every little thing, and that is definitely a plus in my book. Other...
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Product
The application is user friendly. We have never encountered any major issues with the application.
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Loyalty
Viveka Health had cutting-edge technology when we made the decision to contract with the vendor. We...
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Relationship
I am not sure that any vendor we use has the quality of the people who work at Viveka Health with...
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Relationship, Product
Before we were with Viveka Health, our members didn't have the greatest connection with the front...
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Relationship
Our partnership with Viveka Health could be for a long period of time because they are never...
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Product
There is inherent inefficiency in Benefits Administration Platform, and Viveka Health hasn't been...
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Value
Viveka Health is sticking to the bargain we made with them. The vendor doesn't come back to us...
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Product, Value
We haven't gotten any complaints from our members about the platform. We have just put the...
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Relationship
Viveka Health is very unique in the marketplace. They think outside of the box. What really sets the...
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Culture, Relationship
The platform was successful because we gave the vendor a wish list. In that wish list, we went...
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