Benefits Administration Platform Commentary
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Boyd Stewart
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KLAS Research Director - Boyd Stewart
 
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User Commentary

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Manager

Value

Viveka Health doesn’t charge for every little thing, and that is definitely a plus in my book. Other...

Jun 2023
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Manager

Product

The application is user friendly. We have never encountered any major issues with the application.

Jun 2023
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Manager

Loyalty

Viveka Health had cutting-edge technology when we made the decision to contract with the vendor. We...

May 2023
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Manager

Relationship

I am not sure that any vendor we use has the quality of the people who work at Viveka Health with...

May 2023
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Manager

Relationship, Product

Before we were with Viveka Health, our members didn't have the greatest connection with the front...

May 2023
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Manager

Relationship

Our partnership with Viveka Health could be for a long period of time because they are never...

May 2023
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VP/Other Executive

Product

There is inherent inefficiency in Benefits Administration Platform, and Viveka Health hasn't been...

May 2023
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VP/Other Executive

Value

Viveka Health is sticking to the bargain we made with them. The vendor doesn't come back to us...

May 2023
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VP/Other Executive

Product, Value

We haven't gotten any complaints from our members about the platform. We have just put the...

May 2023
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VP/Other Executive

Relationship

Viveka Health is very unique in the marketplace. They think outside of the box. What really sets the...

May 2023
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VP/Other Executive

Culture, Relationship

The platform was successful because we gave the vendor a wish list. In that wish list, we went...

May 2023
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Manager

Loyalty

We chose Viveka Health because we met Viveka Health at a conference. We didn't have a personalized...

Mar 2023
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Manager

Product

Members can enroll on the app; they do not even have to come to our location. Members can download...

Mar 2023
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Manager

Relationship, Product

Viveka Health set up something like a voice assistant system for us. When a member is at a doctor's...

Mar 2023
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Manager

Operations

The implementation was simple. The upgrades are constant. Viveka Health is absolutely good about...

Mar 2023
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Manager

Relationship

The people that run Viveka Health are some of the smartest people we have ever met. The higher-ups...

Mar 2023
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Manager

Operations, Product, Value

We saw outcomes immediately after the go-live because the program allowed us to check the claims for...

Mar 2023
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Manager

Culture

We told Viveka Health what we wanted, and they built those things for us. The vendor was very...

Mar 2023
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Manager

Operations, Product

Claims Administration is relatively easy to use. The training isn't too difficult for the staff....

Mar 2023
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Manager

Relationship

If we ever have a problem, we call or email the team, and they respond almost instantaneously, and...

Mar 2023
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Manager

Product

We find the system to be a good tool for our members because younger people don't carry wallets, but...

Mar 2023
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Manager

Operations, Product

We would like a hard copy of a manual of instructions on how administrators can use certain things...

Mar 2023
||
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Manager

Value

What got us to use the system were its communication abilities and ease. It saves us postage. The...

Mar 2023
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Manager

Value

We started to see outcomes from the system in a short period of time. We have an incentive program,...

Mar 2023
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COO

Loyalty, Product

During COVID-19, telemedicine became extremely popular. People had telehealth options before, but...

Mar 2023
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COO

Product

There are certain formats and restrictions in Viveka Health’s system because the product is...

Mar 2023
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COO

Product, Value

Claim systems for third-party administrators are very antiquated and are built using very old...

Mar 2023
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COO

Value

When the government releases new rules for healthcare reform, the private sector has to figure out...

Mar 2023
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Manager

Product

The product is pretty versatile. We can communicate through the app to an individual or a subset....

Mar 2023
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Manager

Relationship

Viveka Health offers all of their time to make sure that we are happy and satisfied with where want...

Mar 2023
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Manager

Loyalty

One reason that we selected the vendor was that they offered more than just a simple app for...

Mar 2023
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Manager

Relationship

Viveka Health is at our beck and call. Sometimes the vendor reaches out to teach us more about their...

Mar 2023
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Manager

Loyalty, Relationship

I think we will remain satisfied with our engagement with Viveka Health. The vendor's strengths are...

Mar 2023
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Manager

Operations, Product

To be successful with the product, customers need to work hand-in-glove with the provider of their...

Mar 2023
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Manager

Loyalty

We knew that going with Viveka Health was going to require a lot of work, so we partnered with the...

Mar 2023
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