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Pathways Commentary
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Subject Expert
Jackson Tate
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Vivify Health avoids charging for every little thing. They translated the entirety of a specialty in...
We have worked through some major challenges with Vivify Health. We had to work with them quite a...
Vivify Health is not doing a ton of different or new things, so there are still some pieces that I...
Vivify Health got new ownership, and the owners have not been engaged.
With Pathways, we can manage chronic conditions across the medical center so that patients can...
Commentary Summary
Comment Type Breakout