Trace Commentary

Filtered view: All

Things are going really well. We've done some automation with Vyne Medical, and it has saved us some...

When an order comes into Trace, the technology is there to read the order and then automatically...

The vendor is always willing to meet, have conversations, and solve our problems.

Automation is great, but it's not always going to be 100%. I think we just need to identify the...

Vyne Medical’s customer service isn’t up to our standards. We haven't had the best relationship with...

Vyne Medical is a little more expensive on the cost side than some other vendors we've worked with....

If I were talking with someone about Trace, I would suggest making sure they have the right team in...

Trace is fine. The technology works as intended, and our teams like the solution.

From a technology support standpoint, we get great support from Vyne Medical when we need it.

From a health system perspective, we are looking at where we can consolidate in the long term. We...

Vyne Medical has technology that can label and index forms. If something comes in in a standard...

We can create worklists with Trace. We have a program where a physician sends over an order, and...

We would like easier ways to search for information in Trace. Currently, I can't search using the...

We use Trace to receive primarily physician orders to schedule referrals. I have a team that does an...

Vyne is working on some enhancements that will improve the product. Trace is a fax management...

Trace is a very niche product. We haven't seen any other solutions that do what Trace does, though...

Vyne Medical is a good company. The customer support is amazing anytime you have issues, and their...

If and when we have any technical issues, Vyne Medical’s technical support team is very responsive...

With Vyne Medical, it seems like there are frequent changes in the account manager we work with for...

Our purpose for utilizing Trace is its ability to archive screenshots of insurance company portals...

Vyne Medical is doing a lot of upgrades, innovations, and development. They have a program that...

Vyne Medical supports us very well and is very quick. They have a phone number, but I have never...

With Vyne Medical’s support, I’m extremely satisfied. They’re always readily available, and I like...

Vyne Medical does call us from time to time to let us know when they have any upgrades to their...

Our experience with the vendor has been very good. Vyne Medical is easy to work with, and they are...

We don't use Trace enough. We could be better about that. I think that having more of a training or...

Trace is easy to use. We can find our patients in it, and we have hardly had any issues with it.

We are going to go live with some automatic indexing options, and the vendor is offering us more and...

Anytime there is a handoff in our support contact, Vyne Medical is very proactive about...

Vyne Medical does a good job of ensuring that we know what capabilities are available, and they...

Vyne Medical has been a good partner, and we appreciate the innovation they bring, particularly with...

We are implementing another solution from Vyne Medical, and the way they charge is not the way we...

All the team members at Vyne Medical really care about how their tool is implemented and that we are...