Healthwise Patient Engagement Solution Commentary
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Subject Expert
Chandler Katschke
Associate Engagement Partner
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User Commentary
Product
I would like better integration with other solutions and Healthwise Patient Engagement Solution. I...
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Product
The vendor continues promoting FHIR technology that appears antiquated.
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Product, Value
Healthwise Patient Engagement Solution requires a lot of time for minimal new content. We are simply...
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Relationship
When we reach out to the support people, their responses feel scripted and not tailored to the...
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Relationship
Even before the WebMD Ignite acquisition, the vendor would come to us with data that was pretty...
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Operations, Product
We haven't optimized the tool’s usage in the ambulatory setting at all. With our leadership, they...
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Loyalty
Healthwise was acquired a year ago by WebMD Ignite, so that is always a challenge. I recognize that,...
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Product
We have had a few educational campaigns where we saw a very big increase in the amount of content....
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Loyalty, Value
Healthwise Patient Engagement Solution has a huge amount of content available. It provides value in...
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Value
WebMD Ignite does have some appealing innovation, but the pricing is extremely high. One example is...
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Loyalty
Keeping Healthwise Patient Engagement Solution depends on the outcome of the vendor’s development....
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Relationship, Product
Because WebMD Ignite acquired Healthwise, they are effectively a new vendor for us, and we are...
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Product, Value
I’m leery of a vendor like WebMD Ignite that is effectively creating a near monopoly in patient...
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Operations
We haven't had any training from the vendor. If we reach out and ask for training, the vendor will...
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Loyalty
If WebMD Ignite can keep their promises about AI integration, we will be happier with them in the...
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Relationship
We have been through multiple account representatives from WebMD Ignite. Since the acquisition, we...
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Culture, Relationship
WebMD Ignite makes promises, but I haven't seen anything from them. They promised us data and a...
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Value
We have increased our traffic to our online health library by embedding QR codes into the system's content....
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Operations, Product
I would tell people not to do their go-live for the system at the same time as their go-live for a...
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Loyalty
I am not sure whether the system is part of our long-term plans. We are doing an RFP process right...
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Loyalty, Relationship, Product
The system has had real struggles with the transition to WebMD Ignite. That is their answer for...
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Product
The system hasn't been able to provide us with any accurate data. We are trying to build that...
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Loyalty, Operations
We pulled some information and realized that our people aren't really using the system, so we are...
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Loyalty
The system is very easy for staff members to use, and it is a great tool. That is why we decided to...
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Operations
We did training with WebMD Ignite, and they responded quickly. They provided some training for free,...
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Culture
Working on our contract with WebMD Ignite has been really annoying because there are certain rules...
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Relationship, Product
Once WebMD Ignite decides to make something we request for Healthwise Patient Engagement Solution,...
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Relationship, Product
WebMD Ignite does a lot with the translation of content into other languages. That is a great...
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Relationship
WebMD Ignite listens to our needs. When we identify a gap in their content, they are very interested...
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Loyalty, Value
While I like the system, we are looking for ways to streamline our finances, and switching to...
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Product, Value
I believe the vendor charges for everything. I haven’t tried their new FHIR product yet. We were an...
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Product
Over the past few years, the vendor has really improved the aesthetics of their content and the...
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Loyalty, Value
We are trying to move Healthwise Patient Engagement Solution to the cloud, but that is expensive. If...
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Relationship
In the past with Healthwise Patient Engagement Solution, we always knew exactly who our reviewers...
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Product
Using Healthwise Patient Engagement Solution is really positive, especially for patients, because...
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Product
Healthwise Patient Engagement Solution sometimes gets a little glitchy with upgrades, especially...
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Product
Healthwise Patient Engagement Solution doesn't meet all of our needs because we have some small...
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Product
Things with Healthwise Patient Engagement Solution have been stable, and stable is good. Healthwise...
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Product
I don't know of any recent upgrades with Healthwise Patient Engagement Solution. Perhaps it is not...
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Relationship, Product
Healthwise has no problem involving all sorts of people from their organization. We were able to...
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Value
Healthwise has been instrumental in increasing the patient education engagement here. We educate our...
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Product
We haven't had any issues with upgrades from Healthwise. Every time we upgrade, the bulk of the work...
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Product
Recently, we have had a bit more dissatisfaction from patients with Healthwise's system than in the...
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Product
We have been able to integrate all of Healthwise’s education nicely into our EHR, including both...
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Loyalty
My overall satisfaction with Healthwise has gone down since they were acquired by WebMD Ignite. I'm...
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Product
Healthwise gives us opportunities to use content as a service, and they offer to categorize the...
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Culture, Relationship
We have had a pretty positive experience with Healthwise. We got used to getting questions answered...
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Relationship, Product
Healthwise's solution is actually pretty easy to use. There have been a couple of API issues in the...
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Relationship
We have received great support from our vendor. There was a period of time when the vendor heavily...
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Commentary Summary
Comment Type Breakout