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Healthwise Patient Engagement Solution Commentary
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Subject Expert
Chandler Katschke
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Turnaround times have always been longer than anybody would want with WebMD Ignite, so there's an...
We've been working with the vendor for a long time. They've been very responsive to our requests for...
Healthwise Patient Engagement Solution is great. I don’t typically hear a lot of complaints from end...
One of the biggest things with WebMD Ignite is that I would get emails from Healthwise for their...
With the companies WebMD has purchased, the integration needs to happen in a significant way. They...
WebMD Ignite did respond to our concerns, as they should with something like that, and they've...
An area of improvement for WebMD Ignite is working with other vendors. There are probably...
I'm still adjusting to working with WebMD Ignite. We were very used to a smaller look and feel of a...
WebMD Ignite’s road map is not as clear as I think it could be. I also feel like healthcare IT, in...
Healthwise Patient Engagement Solution is maybe part of our long-term plans. My concern is with the...
WebMD Ignite doesn’t train our new employees; we train them. I have not seen the vendor put a lot of...
It's been part of our mission to take a universal approach to patient education across our entire...
One of the things Healthwise Patient Engagement Solution is lacking is the ability to automatically...
With Healthwise Patient Engagement Solution, we've automated a lot, and we've saved money on...
WebMD Ignite provides training, and we've had it several times. It just needs to be a little more...
We have a very strong account manager at WebMD Ignite.
There are gaps in the content topics, and the content isn't highly engaging.
Engaging with WebMD Ignite, we have experienced improved patient engagement and health outcomes.
I would like better integration with other solutions and Healthwise Patient Engagement Solution. I...
The vendor continues promoting FHIR technology that appears antiquated.
Healthwise Patient Engagement Solution requires a lot of time for minimal new content. We are simply...
When we reach out to the support people, their responses feel scripted and not tailored to the...
Even before the WebMD Ignite acquisition, the vendor would come to us with data that was pretty...
We haven't optimized the tool’s usage in the ambulatory setting at all. With our leadership, they...
Healthwise was acquired a year ago by WebMD Ignite, so that is always a challenge. I recognize that,...
We have had a few educational campaigns where we saw a very big increase in the amount of content....
Healthwise Patient Engagement Solution has a huge amount of content available. It provides value in...
It would make product adoption much easier if the vendors had better relationships. The education...
WebMD Ignite does have some appealing innovation, but the pricing is extremely high. One example is...
Keeping Healthwise Patient Engagement Solution depends on the outcome of the vendor’s development....
Because WebMD Ignite acquired Healthwise, they are effectively a new vendor for us, and we are...
I’m leery of a vendor like WebMD Ignite that is effectively creating a near monopoly in patient...
We haven't had any training from the vendor. If we reach out and ask for training, the vendor will...
If WebMD Ignite can keep their promises about AI integration, we will be happier with them in the...
We have been through multiple account representatives from WebMD Ignite. Since the acquisition, we...
WebMD Ignite makes promises, but I haven't seen anything from them. They promised us data and a...
We have increased our traffic to our online health library by embedding QR codes into the system's content....
I would tell people not to do their go-live for the system at the same time as their go-live for a...
I am not sure whether the system is part of our long-term plans. We are doing an RFP process right...
The system has had real struggles with the transition to WebMD Ignite. That is their answer for...
The system hasn't been able to provide us with any accurate data. We are trying to build that...
Commentary Summary
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