Healthwise Patient Engagement Solution Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Operations
We haven't had any training from the vendor. If we reach out and ask for training, the vendor will...
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Loyalty
If WebMD Ignite can keep their promises about AI integration, we will be happier with them in the...
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Relationship
We have been through multiple account representatives from WebMD Ignite. Since the acquisition, we...
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Culture, Relationship
WebMD Ignite makes promises, but I haven't seen anything from them. They promised us data and a...
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Value
We have increased our traffic to our online health library by embedding QR codes into the system's content....
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Operations, Product
I would tell people not to do their go-live for the system at the same time as their go-live for a...
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Loyalty
I am not sure whether the system is part of our long-term plans. We are doing an RFP process right...
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Loyalty, Relationship, Product
The system has had real struggles with the transition to WebMD Ignite. That is their answer for...
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Product
The system hasn't been able to provide us with any accurate data. We are trying to build that...
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Loyalty, Operations
We pulled some information and realized that our people aren't really using the system, so we are...
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Loyalty
The system is very easy for staff members to use, and it is a great tool. That is why we decided to...
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Operations
We did training with WebMD Ignite, and they responded quickly. They provided some training for free,...
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Culture
Working on our contract with WebMD Ignite has been really annoying because there are certain rules...
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Relationship, Product
Once WebMD Ignite decides to make something we request for Healthwise Patient Engagement Solution,...
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Relationship, Product
WebMD Ignite does a lot with the translation of content into other languages. That is a great...
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Relationship
WebMD Ignite listens to our needs. When we identify a gap in their content, they are very interested...
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Loyalty, Value
While I like the system, we are looking for ways to streamline our finances, and switching to...
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Product, Value
I believe the vendor charges for everything. I haven’t tried their new FHIR product yet. We were an...
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Product
Over the past few years, the vendor has really improved the aesthetics of their content and the...
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Loyalty, Value
We are trying to move Healthwise Patient Engagement Solution to the cloud, but that is expensive. If...
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Relationship
In the past with Healthwise Patient Engagement Solution, we always knew exactly who our reviewers...
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Product
Using Healthwise Patient Engagement Solution is really positive, especially for patients, because...
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Product
Healthwise Patient Engagement Solution sometimes gets a little glitchy with upgrades, especially...
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Product
Healthwise Patient Engagement Solution doesn't meet all of our needs because we have some small...
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Product
Things with Healthwise Patient Engagement Solution have been stable, and stable is good. Healthwise...
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Product
I don't know of any recent upgrades with Healthwise Patient Engagement Solution. Perhaps it is not...
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Relationship, Product
Healthwise has no problem involving all sorts of people from their organization. We were able to...
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Value
Healthwise has been instrumental in increasing the patient education engagement here. We educate our...
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Product
We haven't had any issues with upgrades from Healthwise. Every time we upgrade, the bulk of the work...
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Product
Recently, we have had a bit more dissatisfaction from patients with Healthwise's system than in the...
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Product
We have been able to integrate all of Healthwise’s education nicely into our EHR, including both...
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Loyalty
My overall satisfaction with Healthwise has gone down since they were acquired by WebMD Ignite. I'm...
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Product
Healthwise gives us opportunities to use content as a service, and they offer to categorize the...
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Culture, Relationship
We have had a pretty positive experience with Healthwise. We got used to getting questions answered...
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Relationship, Product
Healthwise's solution is actually pretty easy to use. There have been a couple of API issues in the...
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Relationship
We have received great support from our vendor. There was a period of time when the vendor heavily...
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Loyalty, Product
When we send a patient a Healthwise Patient Engagement Solution article or video via the after-visit...
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Operations, Product
There are so many different ways of searching for topics, and that can be confusing for the patient....
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Product
Our IT department has not felt comfortable going forward with different integration technologies...
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Relationship
We have had a drop-off in terms of the quality of support from Healthwise. There was a huge...
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Product
When Healthwise Patient Engagement Solution material is distributed to a patient, they can be better...
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Product
There have been no issues with Healthwise Patient Engagement. We had just one little hiccup, but it...
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Relationship
Healthwise rates low regarding proactive service. I have to tell them when there is a problem. Also,...
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Culture, Value
Healthwise charges us for every little thing. We have actually had to drop pieces of the contract...
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Loyalty
We are investigating several vendors to replace Healthwise. When our Healthwise contract is up, we...
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Product
From engaging with this vendor, we have gotten a lot of patient education content to offer in...
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Loyalty, Relationship
With Healthwise, there has been a change in hands. The person that we typically worked with is gone....
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Loyalty
I expect my overall satisfaction will rate between the middle of the road and the top of the scale a...
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Value
We use Healthwise Patient Engagement Solution for patient education, including patient education...
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Product
Healthwise has been a great organization to work with. I think there are some opportunities there....
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Relationship
Healthwise doesn't keep all promises. They recently underwent a change in parent company, and we...
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Relationship
We get regular updates of changes from Healthwise. They host the system for us; we don't manage it....
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Operations, Product
If end users know how to search in a search bar in Healthwise's solution, everything is good....
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Product
We have bought bolt-on projects from Healthwise. We also use their videos in the waiting rooms of...
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Loyalty, Product
I am not in the weeds with Healthwise’s vision and where they are going. We use the system for...
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Operations, Product, Value
We spend a good deal of time educating our members on how to straighten up, fly right, and do what...
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Loyalty, Product
Healthwise's system is our reference of choice for patient education. In my department, we provide...
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Culture
Our contract is a contract with Healthwise, so it doesn't seem to change very often. Our leadership...
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Product
The one thing that is not the best about Healthwise's system is that it is not really formatted for...
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Loyalty, Product
What we still lack with the Healthwise Patient Engagement Solution is an app presence through either...
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Loyalty
Healthwise is looking into AI capabilities. If I am getting all this data about a certain member, I...
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Product
Healthwise needs to improve their search capabilities in Healthwise Patient Engagement Solution to...
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Loyalty
We are still navigating through the acquisition of Healthwise, and we really don't know how things...
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Product
Any time Healthwise puts in new functionality in the Healthwise Patient Engagement Solution for us,...
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Relationship
Our Healthwise account manager and our direct technical support are superior. Healthwise is one of...
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Relationship, Product
The beauty of Healthwise is that they are always reviewing their content not only from a medical or...
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Product, Value
Using Healthwise Patient Engagement Solution has allowed us to increase the scope of people that we...
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Operations, Product
All patients have to do to use Healthwise Patient Engagement Solution is go to our website and click...
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Product
Healthwise promised that there would be more accessibility to different languages, and we found that...
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Loyalty
Because of the acquisition of Healthwise by WebMD Ignite, things are going to change. WebMD Ignite...
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Relationship, Operations
Healthwise was acquired by WebMD Ignite, and we couldn’t get ahold of them, especially during the...
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Loyalty
In the beginning, Healthwise was very good about connecting with us, and they gave us a lot of good...
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Loyalty
I would buy Healthwise Patient Engagement Solution again even though it doesn't meet our needs all...
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Culture
Before the acquisition, we were working with Healthwise on something that wasn’t really in our...
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Loyalty, Product
We use Healthwise’s content mostly in the acute care space as their point-of-care RTF or HTML...
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Culture, Relationship
We haven’t had anyone from Healthwise reach out to us proactively and tell us what our options are...
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Loyalty, Product
One of the biggest parts of our contract with Healthwise is the care management platform. We can...
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Relationship
Healthwise Patient Engagement Solution performed well initially, but there has been a transition...
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Culture, Value
The vendor charges for every little thing, especially now that they have been acquired by WebMD...
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Culture, Loyalty
We have some dissatisfaction with the vendor right now, and that has to do with their recent...
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Product
Our enterprise-wide solution for patient education's mainstream product is Epic patient...
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Culture, Product
The product supports our integration goals because we included some integration requirements in our...
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Operations, Product
I don’t know whether this is Epic’s fault, but I wish that giving patient instructions through...
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Relationship, Operations
Healthwise is very responsive and helpful. However, I would love to see more guidance and initiative...
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Loyalty, Operations, Product, Value
In our inpatient setting, Healthwise's solution has helped make patient education a well-oiled...
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Product
Healthwise's solution is integrated with our EHR. We have a couple of issues when we develop custom...
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Loyalty
We are looking to transition off of Healthwise's solution. Cost is the primary reason. We have had...
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Loyalty, Product
We need to check a box for regulatory reasons, but our organization is not using Healthwise's...
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Relationship
Right now, Healthwise is going through a rough patch. They are going through a transition because...
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Operations
When we do an implementation, education is one of the things that get skirted to the side for other...
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Loyalty, Product
We primarily use Healthwise's solution for content that is being printed on the patients'...
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Product, Value
Probably the biggest outcomes we have achieved from using the product are standardization and the...
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Value
The vendor is offering something where we don't upload the materials multiple times a year, but we...
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Culture, Value
The vendor is in flux adding some new functionality, so we are still evaluating their last upgrade....
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