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Healthwise Patient Engagement Solution Commentary
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Subject Expert
Chandler Katschke
Associate Engagement Partner
KLAS Associate Engagement Partner - Chandler Katschke
 

Commentary Summary

Comment Type Breakout

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Neutral
Negative
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User Commentary

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Manager

There are gaps in the content topics, and the content isn't highly engaging.

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Engaging with WebMD Ignite, we have experienced improved patient engagement and health outcomes.

Comment Tone Positive
Pillars Relationship, Product, Value
Evaluation Unrated

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Analyst/Coordinator

I would like better integration with other solutions and Healthwise Patient Engagement Solution. I...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

The vendor continues promoting FHIR technology that appears antiquated.

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Healthwise Patient Engagement Solution requires a lot of time for minimal new content. We are simply...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Analyst/Coordinator

When we reach out to the support people, their responses feel scripted and not tailored to the...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Even before the WebMD Ignite acquisition, the vendor would come to us with data that was pretty...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

We haven't optimized the tool’s usage in the ambulatory setting at all. With our leadership, they...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Director

Healthwise was acquired a year ago by WebMD Ignite, so that is always a challenge. I recognize that,...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

We have had a few educational campaigns where we saw a very big increase in the amount of content....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Healthwise Patient Engagement Solution has a huge amount of content available. It provides value in...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Director

WebMD Ignite does have some appealing innovation, but the pricing is extremely high. One example is...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

Keeping Healthwise Patient Engagement Solution depends on the outcome of the vendor’s development....

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

Because WebMD Ignite acquired Healthwise, they are effectively a new vendor for us, and we are...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

I’m leery of a vendor like WebMD Ignite that is effectively creating a near monopoly in patient...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Analyst/Coordinator

We haven't had any training from the vendor. If we reach out and ask for training, the vendor will...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

If WebMD Ignite can keep their promises about AI integration, we will be happier with them in the...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

We have been through multiple account representatives from WebMD Ignite. Since the acquisition, we...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

WebMD Ignite makes promises, but I haven't seen anything from them. They promised us data and a...

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

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Analyst/Coordinator

We have increased our traffic to our online health library by embedding QR codes into the system's content....

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

I would tell people not to do their go-live for the system at the same time as their go-live for a...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Analyst/Coordinator

I am not sure whether the system is part of our long-term plans. We are doing an RFP process right...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

The system has had real struggles with the transition to WebMD Ignite. That is their answer for...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

The system hasn't been able to provide us with any accurate data. We are trying to build that...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

We pulled some information and realized that our people aren't really using the system, so we are...

Comment Tone Negative
Pillars Loyalty, Operations
Evaluation Unrated

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Manager

The system is very easy for staff members to use, and it is a great tool. That is why we decided to...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

We did training with WebMD Ignite, and they responded quickly. They provided some training for free,...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Working on our contract with WebMD Ignite has been really annoying because there are certain rules...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Director

Once WebMD Ignite decides to make something we request for Healthwise Patient Engagement Solution,...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

WebMD Ignite does a lot with the translation of content into other languages. That is a great...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

WebMD Ignite listens to our needs. When we identify a gap in their content, they are very interested...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

While I like the system, we are looking for ways to streamline our finances, and switching to...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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VP/Other Executive

I believe the vendor charges for everything. I haven’t tried their new FHIR product yet. We were an...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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VP/Other Executive

Over the past few years, the vendor has really improved the aesthetics of their content and the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

We are trying to move Healthwise Patient Engagement Solution to the cloud, but that is expensive. If...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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VP/Other Executive

In the past with Healthwise Patient Engagement Solution, we always knew exactly who our reviewers...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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