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Patient Education Commentary
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Subject Expert
Chandler Katschke
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
The way people learn has changed, and we have to match how they learn with the tools that we have....
WebMD Ignite is more than open to listening to the things that we have to say, because we are really...
WebMD Ignite’s primary reason to exist is the patient education solution. The problem with WebMD...
Years ago, we evaluated and found that the Krames patient education solution had the best written...
We have had some issues with WebMD not doing what they said they were going to do and not responding...
WebMD has a lot of innovation and a lot of content, including videos, written content, and some...
The outcome we have achieved with the system is innovative forms of patient education. The tool is...
For the things that I use it for, Patient Education has actually been very good. The information is...
I would like it to be easier to update the database. Furthermore, WebMD Ignite isn't interested in...
An outcome we have seen from using Patient Education is the ability to provide meaningful patient education....
The vendor does keep their promises. They are trying hard. They aren’t there, though. For whatever...
When I look at another vendor and everything their platform can do, I ask why the people from WebMD...
The support people have been lovely. I haven’t met anybody above my account representative. Our...
When it comes to ease of use, the system is very old-fashioned. It is very flat. We have no outcomes...
The system is not part of our long-term plans. In terms of product quality, I would rate the system...
Commentary Summary
Comment Type Breakout