Patient Education Commentary
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Subject Expert
Chandler Katschke
Associate Engagement Partner
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User Commentary
Value
The way people learn has changed, and we have to match how they learn with the tools that we have....
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Relationship
WebMD Ignite is more than open to listening to the things that we have to say, because we are really...
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Product
WebMD Ignite’s primary reason to exist is the patient education solution. The problem with WebMD...
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Loyalty
Years ago, we evaluated and found that the Krames patient education solution had the best written...
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Relationship
We have had some issues with WebMD not doing what they said they were going to do and not responding...
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Operations, Product
WebMD has a lot of innovation and a lot of content, including videos, written content, and some...
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Product, Value
The outcome we have achieved with the system is innovative forms of patient education. The tool is...
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Product
For the things that I use it for, Patient Education has actually been very good. The information is...
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Relationship, Product
I would like it to be easier to update the database. Furthermore, WebMD Ignite isn't interested in...
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Product, Value
An outcome we have seen from using Patient Education is the ability to provide meaningful patient education....
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Relationship
The vendor does keep their promises. They are trying hard. They aren’t there, though. For whatever...
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Relationship
When I look at another vendor and everything their platform can do, I ask why the people from WebMD...
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Relationship
The support people have been lovely. I haven’t met anybody above my account representative. Our...
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Product, Value
When it comes to ease of use, the system is very old-fashioned. It is very flat. We have no outcomes...
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Loyalty
The system is not part of our long-term plans. In terms of product quality, I would rate the system...
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Product
Once a patient is in the system and accesses their patient portal, they can’t always find the...
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Product
The program can dub all of the videos in another language, but the sidebar menus do not come through...
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Relationship, Product
When we have issues with the system, the vendor sometimes puts the issues on their road map to be...
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Operations, Product
When our employees are using the system, we have a read-aloud function. I would like to see patients...
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Product, Value
We do see a decrease in readmission rates with education content from WebMD Ignite being sent over...
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Operations, Product, Value
The solution has been great since we have had it. For every patient, education is required upon...
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Relationship
Krames is very good. We have turned in some tickets about some things, and they are working on some...
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Operations, Product
We do have a site that goes into the Krames software but is not integrated, and there is a learning...
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Relationship
Krames keeps their promises but not completely with the timeliness of responses. A lot of the time,...
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Product
Krames On-Demand is a tool where we take our homegrown education and load it up to Krames' platform....
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Relationship, Operations
Krames has more of a software web culture where they go in and act quickly, but they make mistakes...
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Loyalty, Value
In terms of the tangible outcomes we have seen with the system, unfortunately, no EMR can produce a...
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Commentary Summary
Comment Type Breakout