Patient Education Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Relationship
The vendor does keep their promises. They are trying hard. They aren’t there, though. For whatever...
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Relationship
When I look at another vendor and everything their platform can do, I ask why the people from WebMD...
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Relationship
The support people have been lovely. I haven’t met anybody above my account representative. Our...
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Product, Value
When it comes to ease of use, the system is very old-fashioned. It is very flat. We have no outcomes...
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Loyalty
The system is not part of our long-term plans. In terms of product quality, I would rate the system...
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Product
Once a patient is in the system and accesses their patient portal, they can’t always find the...
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Product
The program can dub all of the videos in another language, but the sidebar menus do not come through...
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Relationship, Product
When we have issues with the system, the vendor sometimes puts the issues on their road map to be...
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Operations, Product
When our employees are using the system, we have a read-aloud function. I would like to see patients...
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Product, Value
We do see a decrease in readmission rates with education content from WebMD Ignite being sent over...
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Operations, Product, Value
The solution has been great since we have had it. For every patient, education is required upon...
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Relationship
Krames is very good. We have turned in some tickets about some things, and they are working on some...
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Operations, Product
We do have a site that goes into the Krames software but is not integrated, and there is a learning...
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Relationship
Krames keeps their promises but not completely with the timeliness of responses. A lot of the time,...
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Product
Krames On-Demand is a tool where we take our homegrown education and load it up to Krames' platform....
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Relationship, Operations
Krames has more of a software web culture where they go in and act quickly, but they make mistakes...
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Loyalty, Value
In terms of the tangible outcomes we have seen with the system, unfortunately, no EMR can produce a...
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Loyalty
We are sunsetting the solution because we are going with another vendor's product, so Patient...
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Value
Patient Education works exactly as it should, and it is easy to use. Additionally, we received our...
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Relationship
The vendor has always been a responsive partner. They have kept their promises. I just don't think...
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Product, Value
The vendor rates just above the middle of the road in terms of driving tangible outcomes. We use the...
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Relationship
The vendor did what they were supposed to do in terms of support. Anyone could respond to our needs....
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Operations, Product
Patient Education has a nice library that can provide good patient education via the after-visit...
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Culture, Value
I would probably buy Patient Education again, but we would reevaluate how the contract is...
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Operations, Product
I would recommend that the vendor develop more video content. I don't believe that we have much...
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