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Patient Education Commentary
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Subject Expert
Chandler Katschke
Engagement Partner
KLAS Engagement Partner - Chandler Katschke
 

Commentary Summary

Comment Type Breakout

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User Commentary

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VP/Other Executive

The way people learn has changed, and we have to match how they learn with the tools that we have....

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

WebMD Ignite is more than open to listening to the things that we have to say, because we are really...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

WebMD Ignite’s primary reason to exist is the patient education solution. The problem with WebMD...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

Years ago, we evaluated and found that the Krames patient education solution had the best written...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

We have had some issues with WebMD not doing what they said they were going to do and not responding...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

WebMD has a lot of innovation and a lot of content, including videos, written content, and some...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Analyst/Coordinator

The outcome we have achieved with the system is innovative forms of patient education. The tool is...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

For the things that I use it for, Patient Education has actually been very good. The information is...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

I would like it to be easier to update the database. Furthermore, WebMD Ignite isn't interested in...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

An outcome we have seen from using Patient Education is the ability to provide meaningful patient education....

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Nurse

The vendor does keep their promises. They are trying hard. They aren’t there, though. For whatever...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Nurse

When I look at another vendor and everything their platform can do, I ask why the people from WebMD...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Nurse

The support people have been lovely. I haven’t met anybody above my account representative. Our...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Nurse

When it comes to ease of use, the system is very old-fashioned. It is very flat. We have no outcomes...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Nurse

The system is not part of our long-term plans. In terms of product quality, I would rate the system...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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