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Subject Expert
Jackson Tate
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
WebPT knew that I was unhappy with the system, and they were willing to negotiate with us. But in...
There are some compliance benefits with WebPT. There are some benefits to using the EHR that we're...
WebPT didn't have a real person to provide us with training. It was all videos, and the videos used...
WebPT v.2.0 is part of our long-term plans, but begrudgingly, just because it's too hard to shift,...
All of our medical records are now kept electronically. So, when we see a client, we go onto WebPT...
WebPT calls back within 24 hours. I haven't taken part in all of their things, and I don't have a...
Things with WebPT have been excellent. WebPT is a very easy app to use. It is clear. The vendor...
WebPT was actually started by a couple of physical therapists, so the vendor is very knowledgeable...
WebPT’s support is good, but it depends on the problems we encounter and when they happen, because...
I would like to see what other options are available now because of AI, especially for note-taking...
Usually, there are not many issues with WebPT, but occasionally, there are small glitches when we...
The EMR system and note-taking in WebPT need to be smoother because they are very time consuming....
One of the biggest enhancements that I would like to see is the scanning interface with our...
There used to be a place in WebPT where we could go and, if we had a suggestion for an enhancement...
WebPT is easy to use and user-friendly. It 100% meets our needs. The ease of use and the way the...
WebPT’s support people are good when we are able to get someone, but it is difficult because we have...
We just negotiated a new service agreement with WebPT, and it seems like it fits our practice...
In our original contract, there was a clause that suggested that WebPT would be on-site to do...
When we schedule someone in WebPT, we have a dropdown where we can select the current month’s...
With WebPT, if we use the team chat for support, those support people are instant are very fast with...
I have one problem with WebPT that is very specific, but it has never been resolved, and the vendor...
It is a pleasure to work with WebPT's people every day. Our representatives from WebPT are stellar....
My overall satisfaction is just above the middle of the road based on the rising cost of the...
Commentary Summary
Comment Type Breakout