CarePort Connect Commentary

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If we need something, WellSky makes sure that they take care of us. They provide top-notch customer...

When it comes to recommendations for improvement, there aren't really any problems. Better dashboard...

WellSky worked with us hand in hand all the way through our transition to our new EHR a while ago,...

The biggest strength of CarePort Connect is that it allows us to interface with the skilled nursing...

WellSky has started charging for things that used to be included, such as any updates to our feeds...

There are a couple of items that we've requested from WellSky that are a little lower on their...

WellSky’s support people are typically very quick. Resolutions happen quickly, and there is often...

More ongoing training from WellSky would be helpful, particularly when there are new features. We...

For the most part, CarePort Connect does almost everything we want it to do. I find the real-time...

I like the transparency in the data that we have in CarePort Connect. It's pretty easy to navigate...

WellSky does offer training. Training was quick, so we had to pretty much get things right on the...

WellSky does a good job with support. We have meetings with them, and they're really supportive....

CarePort Connect could be a little more user friendly and have some additional details. WellSky is...

When we reach out to our WellSky representative, things move quickly. However, when we log tickets,...

CarePort Connect helps us track patients across the care continuum, and that is very important. It...

With CarePoint Connect, I would like the ability to update the PCP on our end. The system pulls data...

WellSky has been great to work with. I really like their products. WellSky is willing to move and...

We have a regular call with a WellSky representative to review any issues or updates. Communication...

CarePort Connect helps us track patients coming from outside facilities or those being admitted to...

I don't have any issues with WellSky’s support. We haven't had problems that have gotten to the...

The tool is excellent, but we aren't using it to move any needles. That is not a CarePort Connect...

WellSky has an agreement with one of our other vendors, so we are able to see some, but not all, of...

WellSky is responsive. We have a really good client manager.

CarePort Connect is a little better than CarePort. We don't get as many tickets for CarePort...

CarePort Connect connects the hospital with where the patient was before. When a person is admitted,...

WellSky is always making enhancements, and they are very responsive. They respond quickly to...

The cost keeps incrementally going up for WellSky products. That is why we are now looking for...

When we met with WellSky about an issue with trying to filter stuff down a certain way so that it...

CarePort Connect is not that user-friendly. We have to make little tweaks, and we just want to come...

WellSky reaches out to ask whether we want to set up some training with our staff or leadership. We...

WellSky told us something would be the case when we first implemented CarePort Connect, and it...

We had a different product before CarePort Connect that our staff found easier to use, but we have...

We couldn’t do a lot of our programs unless we got CarePort Connect because, for example, we...

If I were recommending CarePort Connect, I would definitely talk about WellSky’s service. It has...

I have talked to WellSky about improving the functionality of moving patients from somewhere like an...

One of the top benefits of the solution is that it tells us in real time where our patients are, and...

The interoperability and integration pieces of the solution are good, but we don't connect the data...

With the implementation, WellSky walked us through anything new. It was very smooth. I don't recall...

One of my pet peeves with CarePort Connect is the diverse use of discharge codes. There are...

The vendor's email support is great. Email is good because we have a dedicated liaison. When we...

I would love it if we could get an alert from the vendor when we first log in if something is wrong...

WellSky has proven to be a good partner to work with. They are great partners because we also meet...

As best they can, WellSky keeps promises, except for with discharge codes, and we have been working...

The product is just easy. It is very prescribed. We can just look at the solution, and we don't have...

There are certain things in the reporting in CarePort Connect that the attending physicians would...

WellSky has really great communication. They are good at explaining things, and they have good...

WellSky could definitely work on some intuitive ways to toggle alerts on and off. They could also...

I would say that WellSky avoids charging for every little thing. However, I do think that there are...

We like that we have less paper by using CarePort Connect. We have had this solution for a long...

We have to do our own training, so we would like to have more personal attention and training from...

The support from WellSky is always available. I don't know what level of people we talk to, but...

There is an ongoing issue with CarePort Connect that I think could be solved by buying additional...

Every once in a while, we get an upgrade for CarePort Connect and find some glitches that we have to...

WellSky offers training when requested. They don't really provide ongoing training, but it is...

Sometimes, WellSky hedges their bets with the promises they make. If they know for sure that there...

WellSky has offered different upgraded products to improve interoperability. By the same token, we...

I'm very impressed with WellSky’s web support. They have an automatic tab that is available for us...

There are a few little reports that we would like to see tweaked, adjusted, and combined in CarePort...

WellSky optimizes their technology as much as possible. We are exploring some of their new products...

CarePort Connect provides a standardized platform for requesting and submitting referrals for...

The intent was for the WellSky platform to help us establish a high-performing network of facilities...

There are some things I wish the product could address. We want to be able to have better...

Sometimes WellSky has made changes, and it hasn't been clear what the changes were. The...

WellSky is very open to suggestions. We have the option to put in a ticket if there is an issue with...

We had some issues with WellSky and quality checks. For example, we were looking at the data on a...

WellSky’s support people are very responsive for CarePort Connect. They do a good job. They follow...

CarePort Connect is not quite as integrated into the EMR as it was demonstrated to be. There are a...

There is definitely some good reporting within CarePort Connect to help drive outcomes. In terms of...

WellSky could potentially get to a top rating for my overall satisfaction in the next 12 months. We...

Using CarePort Connect, we have seen the expansion of referral-source options, so we can cross state...

The support from WellSky at the go-live could have been better. It was all virtual. They had a...

CarePort Connect doesn't really require training because it is the kind of software that we just...

We get our referrals from CarePort Connect, and we don't have issues with the solution. It connects...

I would like to see WellSky’s support team be improved. A lot of issues still happen with the...

WellSky sends tip sheets and updates, but they don't do a lot of demos. Sometimes it is hard to keep...

WellSky tries to keep all their promises, but sometimes they don't follow up on some of the...

For CarePort Connect, WellSky has a product-support committee that they invite some of their...

WellSky has client success folks on all their products. If we have an issue, we can email them, and...

WellSky needs to have more education available for their products. It is weird to me that the...

CarePort Connect is extremely intuitive. It feels like I'm using the Amazon app. And when WellSky...

We actually alert WellSky to problems with CarePort Connect more than they alert us. They are quick...

WellSky tries as hard as they can to keep their promises. When we were doing a new upgrade and an...

The overall experience with WellSky has been pretty good. We meet with them regularly to discuss all...

Sometimes we go through things really quickly when we are being demoed on new functionality or...

CarePort Connect is pretty comprehensive. The reporting and analytics are pretty accurate. We had...

We are always looking for more discharge documents coming from our different vendors out in the...

We send in tickets to the WellSky support people, but then we have to wait for a long time, and we...

CarePort Connect is a pretty solid product. However, I feel that there is a clinical component that...

WellSky doesn’t do as many upgrades with CarePort Connect as they do on the referral management...

We are charged for minor implementations even though we are paying a lot of money for the product. I...

When bugs come up, WellSky is not super responsive. It doesn’t feel like they are telling us that...

CarePort Connect helps us track patients throughout the continuum when they go to facilities that we...

CarePort Connect is simple to use. Navigation and the time it takes to complete tasks are okay. When...

We just get emails from WellSky to tell us when something is coming, so there isn't a ton of support...