CarePort Connect Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship
WellSky is always making enhancements, and they are very responsive. They respond quickly to...
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Loyalty, Value
The cost keeps incrementally going up for WellSky products. That is why we are now looking for...
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Product
When we met with WellSky about an issue with trying to filter stuff down a certain way so that it...
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Product
CarePort Connect is not that user-friendly. We have to make little tweaks, and we just want to come...
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Relationship, Operations
WellSky reaches out to ask whether we want to set up some training with our staff or leadership. We...
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Product
WellSky told us something would be the case when we first implemented CarePort Connect, and it...
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Loyalty, Operations
We had a different product before CarePort Connect that our staff found easier to use, but we have...
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Product
We couldn’t do a lot of our programs unless we got CarePort Connect because, for example, we...
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Relationship
If I were recommending CarePort Connect, I would definitely talk about WellSky’s service. It has...
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Product
I have talked to WellSky about improving the functionality of moving patients from somewhere like an...
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Product, Value
One of the top benefits of the solution is that it tells us in real time where our patients are, and...
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Loyalty, Product
The interoperability and integration pieces of the solution are good, but we don't connect the data...
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Operations
With the implementation, WellSky walked us through anything new. It was very smooth. I don't recall...
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Product
One of my pet peeves with CarePort Connect is the diverse use of discharge codes. There are...
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Relationship
The vendor's email support is great. Email is good because we have a dedicated liaison. When we...
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Relationship, Product
I would love it if we could get an alert from the vendor when we first log in if something is wrong...
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Relationship
WellSky has proven to be a good partner to work with. They are great partners because we also meet...
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Relationship, Product
As best they can, WellSky keeps promises, except for with discharge codes, and we have been working...
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Product
The product is just easy. It is very prescribed. We can just look at the solution, and we don't have...
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Product
There are certain things in the reporting in CarePort Connect that the attending physicians would...
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Relationship
WellSky has really great communication. They are good at explaining things, and they have good...
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Operations, Product
WellSky could definitely work on some intuitive ways to toggle alerts on and off. They could also...
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Culture, Value
I would say that WellSky avoids charging for every little thing. However, I do think that there are...
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Product, Value
We like that we have less paper by using CarePort Connect. We have had this solution for a long...
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Operations
We have to do our own training, so we would like to have more personal attention and training from...
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Relationship
The support from WellSky is always available. I don't know what level of people we talk to, but...
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Product
There is an ongoing issue with CarePort Connect that I think could be solved by buying additional...
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Relationship, Product
Every once in a while, we get an upgrade for CarePort Connect and find some glitches that we have to...
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Operations
WellSky offers training when requested. They don't really provide ongoing training, but it is...
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Culture, Relationship
Sometimes, WellSky hedges their bets with the promises they make. If they know for sure that there...
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Relationship, Product
WellSky has offered different upgraded products to improve interoperability. By the same token, we...
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Relationship
I'm very impressed with WellSky’s web support. They have an automatic tab that is available for us...
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Product
There are a few little reports that we would like to see tweaked, adjusted, and combined in CarePort...
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Loyalty, Relationship
WellSky optimizes their technology as much as possible. We are exploring some of their new products...
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Product
CarePort Connect provides a standardized platform for requesting and submitting referrals for...
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Loyalty
The intent was for the WellSky platform to help us establish a high-performing network of facilities...
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Product
There are some things I wish the product could address. We want to be able to have better...
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Operations
Sometimes WellSky has made changes, and it hasn't been clear what the changes were. The...
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Relationship
WellSky is very open to suggestions. We have the option to put in a ticket if there is an issue with...
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Relationship
We had some issues with WellSky and quality checks. For example, we were looking at the data on a...
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Relationship
WellSky’s support people are very responsive for CarePort Connect. They do a good job. They follow...
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Product
CarePort Connect is not quite as integrated into the EMR as it was demonstrated to be. There are a...
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Product
There is definitely some good reporting within CarePort Connect to help drive outcomes. In terms of...
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Loyalty, Product
WellSky could potentially get to a top rating for my overall satisfaction in the next 12 months. We...
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Product
Using CarePort Connect, we have seen the expansion of referral-source options, so we can cross state...
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Operations
The support from WellSky at the go-live could have been better. It was all virtual. They had a...
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Product
CarePort Connect doesn't really require training because it is the kind of software that we just...
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Product, Value
We get our referrals from CarePort Connect, and we don't have issues with the solution. It connects...
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Relationship
I would like to see WellSky’s support team be improved. A lot of issues still happen with the...
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Relationship, Operations, Value
WellSky sends tip sheets and updates, but they don't do a lot of demos. Sometimes it is hard to keep...
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Relationship
WellSky tries to keep all their promises, but sometimes they don't follow up on some of the...
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Relationship
For CarePort Connect, WellSky has a product-support committee that they invite some of their...
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Relationship
WellSky has client success folks on all their products. If we have an issue, we can email them, and...
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Operations, Value
WellSky needs to have more education available for their products. It is weird to me that the...
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Product
CarePort Connect is extremely intuitive. It feels like I'm using the Amazon app. And when WellSky...
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Relationship
We actually alert WellSky to problems with CarePort Connect more than they alert us. They are quick...
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Relationship, Operations
WellSky tries as hard as they can to keep their promises. When we were doing a new upgrade and an...
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Relationship
The overall experience with WellSky has been pretty good. We meet with them regularly to discuss all...
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Operations, Product
Sometimes we go through things really quickly when we are being demoed on new functionality or...
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Product
CarePort Connect is pretty comprehensive. The reporting and analytics are pretty accurate. We had...
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Loyalty, Product
We are always looking for more discharge documents coming from our different vendors out in the...
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Relationship
We send in tickets to the WellSky support people, but then we have to wait for a long time, and we...
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Product
CarePort Connect is a pretty solid product. However, I feel that there is a clinical component that...
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Product
WellSky doesn’t do as many upgrades with CarePort Connect as they do on the referral management...
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Value
We are charged for minor implementations even though we are paying a lot of money for the product. I...
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Relationship
When bugs come up, WellSky is not super responsive. It doesn’t feel like they are telling us that...
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Product, Value
CarePort Connect helps us track patients throughout the continuum when they go to facilities that we...
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Operations, Product
CarePort Connect is simple to use. Navigation and the time it takes to complete tasks are okay. When...
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Relationship
We just get emails from WellSky to tell us when something is coming, so there isn't a ton of support...
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