Wellsky (Home Health & Hospice) Commentary

Filtered view: All

WellSky charges separately for training, and the training they offer doesn't justify the cost. I...

WellSky tells us what they are going to have available for us. WellSky has a fairly decent and broad...

WellSky Hospice & Palliative's greatest strength is that it's originally a hospice-based solution,...

Even with WellSky's new live AI agent, WellSky still provides access to live people as needed....

One key piece we are missing is analytics that meet hospice reporting requirements and provide the...

Sometimes WellSky’s turnaround time is a little slow. WellSky does resolve the issues, and they send...

We reached out to WellSky because of all the AI stuff and new features that are being brought into...

We had an employee who called to talk to WellSky's support people to get help with a difficult...

There is no follow-up from WellSky. There is a total lack of communication, and that is very...

There are a lot of things that could be a lot better with WellSky Home Health. It is very cumbersome...

WellSky is very good on the home care side when it comes to implementing new changes and new...

I'm really looking at AI and trying to up-level our efficiencies and make things easier for...

I have been trying to dive into the operability and back-end operability of WellSky Home Health. I...

At the clinical level, our clinicians are relatively pleased with the product, and that is why we...

We are noticing a decline in customer service from WellSky. Customer support has never been a...

WellSky is engaged. They are always on top of the updates. They do webinars on major changes that...

I think WellSky's system has made the nurses' jobs easier, but they wouldn’t agree with me. They...

WellSky Home Health has made my billing much easier. Everything is integrated. The system looks at...

WellSky has added a new AI function when we first call the support people, and I don't like it. It...

From what I remember, WellSky's training was awesome. The vendor has training online, so that is...

WellSky brings out new products and expects small agencies to be able to afford more and more, but...

WellSky will overpromise and underdeliver with technology that looks great in the staging but is not...

WellSky does answer us. When we have a question or an issue, we have to fill out a ticket and rank...

We no longer have the WellSky trainer that we initially had. We don't need training, but there are...

From a billing aspect, there are times when I do a task in the solution, and the result is...

There are no new technology pieces that have come to the billing part of WellSky Hospice &...

The turnaround time for getting a response from WellSky’s support people has been longer than it...

I know the ease of use for WellSky Hospice & Palliative is getting better. When I have a question or...

There is something that I just noticed in WellSky Hospice & Palliative that must have been an...

Once we understood the billing part of the solution, WellSky Hospice & Palliative was pretty easy to...

WellSky’s communication of their incremental releases has dropped off significantly. They used to...

The core WellSky Home Health system has been around for so long, so it is fully baked. WellSky tends...

WellSky is very difficult to manage at an enterprise level across multiple locations. For every...

The issue with WellSky is that we will be way more satisfied because we have found third-party...

WellSky has almost no API availability. Even the systems that they do integrate with aren't...

WellSky just has a very hard time sticking to their road map. They either start to develop something...

I have not been able to update my software due to space limitations. The technology experts in our...

Since I don't deal in the financial aspect of the system, as far as I'm concerned, I do receive...

I would buy the system again because I worked for two other organizations that used a different...

I wish we could talk to WellSky's support team instead of having to email them. Sometimes it takes a...

WellSky Hospice & Palliative is pretty simple. It is one of the simpler hospice systems I have ever...

WellSky's implementation services are good. The vendor is pretty good about posting their updates....

What I like most about the system is the ease of use. It isn’t a locked system, so we can basically...

The system works, but what the vendor doesn’t say is that there is a lot of outside work that has to...

With every little thing the vendor releases, there is a charge. They will tell us they can help us...

If something comes up and we get ahold of the support team, no matter where we are on the clinical...

To improve my perception of the service, I want the vendor to go back with us live to talk about...

My satisfaction will likely be lower in the future just based on the stuff with AI coming out and...

The vendor doesn’t keep all their promises, like with authorizations and plans of care, for example....

During the implementation, I feel like the vendor could do a better job with the communication...

With the home health product, there have been some struggles, but I don’t think we have any...

For training, a lot of the things that are out there right now are from the original software. There...

The executives do get on with us, but that usually is after we have complained and complained.

The marketplace is evolving almost constantly, and AI has only poured fuel on that fire of movement....

WellSky’s initial training is stronger than their ongoing training, so I think they put forth a...

WellSky has provided us with a lot of support for the integration, and I don't know if that is...

Our last product was very broken and cost more than WellSky Hospice & Palliative, so we have...

We are looking forward to some of the AI integrations that will make the product even better; they...

We are pretty happy with WellSky's support team. WellSky is very responsive when we submit tickets...

WellSky has been very busy with a lot of changes in their product. They have been focused on beta...

WellSky has this pattern now of halting beta projects prematurely before the product is vetted....

I recommend WellSky Hospice & Palliative quite frequently. WellSky has a reference program where...

I have been very pleased with the fact that WellSky is open to having partnerships and working...

When we chose WellSky Hospice & Palliative, we were at a place where we knew that multiple EMRs in...

WellSky historically has not been very good at the financial side of implementations. People working...

WellSky Hospice & Palliative is pretty easy to use. It is very elementary in that aspect. If users...

I have a wish list for WellSky Hospice & Palliative. I need a report that shows me visits that have...

We chose WellSky because of the cost of the build and also for compliance and documentation reasons....

I would not buy WellSky Hospice & Palliative again. I don't have access to add my own payers to the...

When we were first shopping around for solutions, WellSky pitched the solution to us, and we talked...

We are just expected to review release notes about updates, but there isn't necessarily any training...

I have had some really good interactions lately with at least one of WellSky’s support people.

We are having a lot of trouble with the Hospice Outcomes and Patient Evaluation assessments that...

Nothing much has changed with the current abilities that the program has and how we have to work...

We would like to have more consistency with integration. We have had a lot of hiccups behind the...

The way documents are printed could be improved. We have been in an audit, and documentation...

We had a recent major addition to the EHR that was required for regulations, and WellSky has had a...

WellSky is restricted in certain ways with programming and software issues. We don't often get...

Because of all of the regulations we have to keep up with, WellSky is very proactive in prepping our...

If someone were looking at using WellSky Hospice & Palliative, I would say they should go with it,...

WellSky could do a whole lot better in relation to the recent HOPE implementation. It seemed that...

With the new HOPE measures, we don't know that problems are there until we try to submit things to...

The changes to the new HOPE measures for CMS have been a disaster. For many years, we were using HIS...

WellSky Hospice & Palliative is relatively easy to use, but there are a lot of duplicates that could...

WellSky is very good when we put in a ticket. If our customer success professional is involved, we...

WellSky is very inclusive with what is in the package today. However, they are not very good at...

Whether WellSky is part of our long-term plans is yet to be determined. Today, I would buy the...

There is no silver bullet out there, so I would probably buy WellSky Hospice & Palliative again. The...

With our interface with our beds and WellSky, we had conversations a long time ago, but we still...

WellSky does their best with support. Typically, we get things escalated. The vendor does a great...

WellSky does much better than other vendors we have worked with in terms of not charging for every...

What I love about WellSky is that they have this product, and then based on our workflow, we make it...

When we have new staff coming in, the system is very user-friendly. It is easy for people to use. I...

If we want to use the vendor’s scheduler, there is a big charge. If we want extra reporting, there...

When there is any kind of upgrade, there is always a problem. There is always something that...

The vendor needs their customer assistance team to respond in a timely manner when we have an issue....

As far as I know, we don’t need to update anything. The vendor kind of does their own updates.

WellSky has met our needs in the past, but with reimbursement reductions, expense challenges, and...

Our clinicians love WellSky's system, and it is a really good way to recruit and retain clinicians....

There are not a lot of great options other than WellSky out there. We have looked at other vendors,...

WellSky has gotten worse at keeping up with our needs for improvements and efficiency. We need them...

When we interview clinicians and tell them that we have WellSky Hospice, that is still seen in the...

WellSky's home health solution is definitely stronger than their hospice solution. There are...

We have had a rough year with WellSky. Due to some of their growth and challenges, we have found...

Under the system's care-plan module, we can't just fill things in. We have to go into different...

The system isn't the worst, but it is mid. There are a lot of runtime errors that we cannot...

For data tracking, WellSky Home Health has been a great service. WellSky keeps their prices...

Typically, if we call WellSky's support number, we just leave a message and hope that we will get a...

WellSky is very good about communicating any changes in the system. They do a great job with...

We primarily deal with a couple of staff members from WellSky who are amazing, but WellSky doesn't...

WellSky Home Health is one of the easier solutions for us to use for our nurses and back-office people....

I know WellSky is starting to integrate AI into the solution. We will see what will happen with...

The system could use some improvements. For example, the vendor could work on the billing part of...

I have wanted a discharge patient list report from WellSky for a long time. WellSky has never had...

In the beginning, our training for the solution was very good. WellSky's people came on-site to...

We have been trying to work on an integration between WellSky Home Health and our EHR for almost a...

WellSky has great ideas and great screenshots, but they are half-baked. By the time we are trying to...

WellSky Hospice does not currently solve all of our problems. It solves most of them, but reporting...

We are considering leaving WellSky Hospice because of reporting and the HOPE transition. WellSky may...

We have asked WellSky to update their reports because those reports don't have all of the...

WellSky needs to do better with educating others on their reports and making their reports better....

In terms of charting and doing all of the things we need for patients, the solution is fine. It is...

It seems like some of the data in the system doesn't match the data in our charts. We aren't sure...

The implementation was awful. Our instructor was not good. They were teaching us stuff a bit here...

None of us understood the training from WellSky. The person who trained us would not answer our...

This solution gives our newcomers issues. They have to go and pull stuff from different areas to do...

WellSky's system has a lot of ways that we can make errors, and there are no red flags saying we are...

The challenge with WellSky’s implementation is most notably latency. If they want to play in the...

Things have been frustrating with WellSky. There are some things that I wish hadn't happened that...

We did get some good deals negotiated for WellSky Home Health. WellSky does have some...

WellSky’s training is very much a train-the-trainer model, and we found some inconsistency in that...

WellSky Home Health is the easiest solution to use on the market. Once we work through the issues at...

WellSky’s support rates at the top of the scale. To their credit, when they have fallen, they have...

I have some knowledge of how some of WellSky’s peers struggle today. The market share leader has...

Our department prefers WellSky Home Health over any of the other systems that we have looked at....

I don't see that WellSky really has external integrations. Internally, it would be nice if things...

WellSky Home Health is very clinician-friendly. As long as we have internet, the solution works...

It might be nice to have WellSky do demo videos instead of handing us an upgrade to read through....

In WellSky Home Health, physical and occupational therapy need to be able to record weights that get...

WellSky has care insights, team insights, and value-based purchasing insights. None of those...

It would be great if WellSky Home Health could automatically save so that we don't have to scroll to...

Organizations have to pay for a lot of the extra things from WellSky.

WellSky is pretty good. They have a lot of trainings and information. However, communication is the...

We would like WellSky to add clinician navigation to the system so that providers can map out their...

WellSky Home Health's navigation is user friendly, and we like the system's internal messaging option....

WellSky's focus is not on the solution at all. The reports that the system generates as a part of...

When this solution was owned by Kinnser, I could talk to their CEO directly. He would help customers...

I like how things work in the system. The system will show us what is available to be billed and...

WellSky charges for pretty much everything. When they first started out, they promised us a...

There is really no ongoing training with the software. When we have new employees, about the only...

We can easily get new clinicians on board with the system. I like the way the system works and how...

WellSky generally takes care of all of our concerns and questions in a very timely manner. The...