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Sentri7 Pharmacy Surveillance Commentary
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
I can't say enough about our customer success executive. That person and the project manager have...
Wolters Kluwer has an update coming soon, and they have scheduled time for training, with some of it...
Wolters Kluwer is in the process of updating the Sentri7 Pharmacy Surveillance platform, and the...
Wolters Kluwer always gives us a timeline whenever something new is being rolled out. They have one...
We've had a very good business partnership with Wolters Kluwer for the time we've been using Sentri7...
We recently had a facility go live with an update or change to their EHR, and there was a scheduling...
We've been partners with Wolters Kluwer for so long now, and Sentri7 Pharmacy Surveillance has been...
With our contracts, we've had good transparency from Wolters Kluwer on what things cost from year to...
We've been talking a lot about AI, how to best use it, and what some of the dangers are of using it,...
I feel like Wolters Kluwer’s communication is great. They get back to us really quickly. I don't...
Sentri7 Pharmacy Surveillance gives me a lot of data that is very useful.
The way Sentri7 Pharmacy Surveillance integrates with our system could be improved, and this might...
It's very easy in Sentri7 Pharmacy Surveillance to get missing or incomplete-looking data if we have...
If we need assistance from Wolters Kluwer, they're pretty quick to respond and get us what we need....
Wolters Kluwer is always asking for feedback. I don't always participate because I feel like we're...
Training for Sentri7 Pharmacy Surveillance was all virtual. Ongoing training has been webinars and...
Wolters Kluwer’s support system is through email, and we also have a product manager I can reach out...
I appreciate having a representative from Wolters Kluwer. They are great and super helpful. They...
Sentri7 Pharmacy Surveillance is a great application for tracking, especially in leadership where we...
Regarding adding capabilities and functionalities to Sentri7 Pharmacy Surveillance, we’re hindered...
Sentri7 Pharmacy Surveillance is possibly part of our long-term plans. It allows us to track the...
I would like Sentri7 Pharmacy Surveillance to be faster and require fewer clicks. When I talked to...
The master compounding list is everything that we make that’s supposed to have a formula. That has...
I've really been satisfied with the system for tracking. Anytime I have a problem, the vendor’s help...
I wish we could track our IVs better. Right now, Simplifi 797 isn't tracking IVs. I've seen that the...
I have had problems with a few reports, and the vendor has come in and helped me. They hold...
The vendor is coming out with some new functions soon. I'm waiting to see how those changes are...
The vendor's service and support teams are good, easy to access, and pretty responsive for the...
Over time, the ability to create rules and customize has decreased. It's become harder to make...
Sentri7 Pharmacy Surveillance is user friendly, and it is easy to train staff on how to use it. The...
Wolters Kluwer’s support is excellent. They're one of the few vendors who actually pick up the phone...
There are a couple of things that I wish Wolters Kluwer would implement, but I don't know whether...
Sentri7 Pharmacy Surveillance is actually an amazing system. I've not used a system like Sentri7...
We would highly recommend Wolters Kluwer's products to other people in the healthcare industry. We...
When it comes to pharmacy surveillance, I am looking for the AI to process the data that's in our...
When it comes to Sentri7 Pharmacy Surveillance, the way the data comes to my pharmacist for...
The vendor's support is excellent. It is made up of pharmacists. That is unheard of because nobody...
Wolters Kluwer is always trying to improve, and they're very focused on what pharmacists want and...
From a financial perspective, if we had to do away with Sentri7 Pharmacy Surveillance, we would...
Wolters Kluwer has multiple avenues of contact. There is a ticketing system to submit an email as a...
Training for Sentri7 Pharmacy Surveillance was all virtual. Typically, we would have regular...
As the clinical pharmacy team, we use Sentri7 Pharmacy Surveillance all day, every day. It's a very...
I would say the initial training was great with Wolters Kluwer. When we had to reimplement Sentri7...
The product is EHR agnostic. There is excellent support. Pharmacy reports are available. There is...
Training was all virtual. Wolters Kluwer is always willing to help whenever I have a new staff...
There's a lot of stuff that Sentri7 Pharmacy Surveillance does for us that we have to keep. Until...
Wolters Kluwer does an amazing job with support. Everything is computer generated, and it's just...
The product is fairly reasonable. I'm sure there are other platforms out there that do the exact...
I’d tell anyone considering Sentri7 Pharmacy Surveillance to stay really close to the Wolters Kluwer...
Sentri7 Pharmacy Surveillance is easy to use. We can also use it for some of our reporting for The...
For training, there are some videos on Sentri7 Pharmacy Surveillance, but not nearly enough for me...
It would be nice to have an AI feature in Sentri7 Pharmacy Surveillance. I haven't had to use the...
Wolters Kluwer reaches out to me regularly, and they are trying to continue to make Sentri7 Pharmacy...
During our meetings with Wolters Kluwer, they talk about the things they're working on, the...
I think Sentri7 Pharmacy Surveillance is, for the most part, reliable. It works well for...
With Sentri7 Pharmacy Surveillance, I think we've been able to identify and track both hard-dollar...
I think Sentri7 Pharmacy Surveillance is doing a great job, at least from what I hear from our...
Sentri7 Pharmacy Surveillance has very little downtime, and when there is downtime, it's resolved...
Wolters Kluwer has just been very steadfast with Sentri7 Pharmacy Surveillance. It is a good...
We are considering leaving Sentri7 Pharmacy Surveillance because the contract is coming up, so we...
We are a small hospital. There are certain things that I need more than others because Sentri7...
With Sentri7 Pharmacy Surveillance, there is a lot in the system. The vendor has made changes to...
Usually, nothing is immediate for Wolters Kluwer, so I send an email to the support line or call if...
Every time I ask Wolters Kluwer a question, the person replying knows what I'm talking about and can...
Sentri7 Pharmacy Surveillance is easy to use, navigate, and train on. It does a good job of being...
I don't know whether Wolters Kluwer actually has a training program on Sentri7 Pharmacy...
The strength of the system is its customizability. We can add or adjust items to help us make better...
Wolters Kluwer offers some support to help with Sentri7 Pharmacy Surveillance. If we have questions...
Wolters Kluwer has some competition out there. There are other offerings, and those do have slight...
Wolters Kluwer did a good job of training us on Sentri7 Pharmacy Surveillance. They are always...
What is going well with Sentri7 Pharmacy Surveillance is the analysis side. When I need to run...
Wolters Kluwer sends enough communication, and they do a good job with everything we are willing to...
Sentri7 Pharmacy Surveillance is on the pricier side, but we are a smaller organization, so that...
We have to have something to utilize for our tracking, and Sentri7 Pharmacy Surveillance has done a...
Wolters Kluwer’s service is pretty good. Whenever we have issues, we can usually get help from their...
I like that Sentri7 Pharmacy Surveillance seems to narrow my focus. Whenever I'm looking at...
Wolters Kluwer could make Sentri7 Pharmacy Surveillance a little more user-friendly so that we can...
Sentri7 Pharmacy Surveillance is super customizable. We can turn it on a dime. I get great data out...
Wolters Kluwer is very helpful. We are able to talk about development and the future with our...
The responsiveness and communication are great in terms of my account manager for Wolters Kluwer....
I want the vendor to upgrade their user interface. It seems a little outdated and clunky. Other than...
Sentri7 Pharmacy Surveillance is fairly easy to learn how to navigate and use. I like the vast...
Commentary Summary
Comment Type Breakout