UpToDate for Patient-Driven Care Management Commentary
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Subject Expert
Steve VanWagenen
Engagement Partner
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User Commentary
Value
Wolters Kluwer’s pricing is so outrageous. The company is overpriced, and their product portfolio is...
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Relationship
Wolters Kluwer's customer service and training are extraordinary. They always tell us that they hear...
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Relationship
All the people from Wolters Kluwer are nice. I just don't believe that the way we are using the...
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Product, Value
UpToDate for Patient-Driven Care Management definitely meets my needs. My boss is not thrilled with...
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Relationship
The vendor's support has always been top-notch. I have known several of the customer support people...
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Product
It would be great if the solution had things in other languages, like Spanish.
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Culture, Value
Whatever agreement we are locked into with Wolters Kluwer, it sounds like everything is covered. I...
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Loyalty, Product
We hope to use more functionality in the solution. Integration with EHRs can be difficult, but...
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Product
Overall, UpToDate for Patient-Driven Care Management is really great. It offers a wide variety of...
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Relationship
Wolters Kluwer is easy to work with and very responsive when issues arise. They are proactive,...
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Value
I see the value in UpToDate for Patient-Driven Care Management, and I know other providers are...
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Culture, Value
Wolters Kluwer is fair about charging. The only struggle I have is that sometimes their billing goes...
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Relationship
I appreciate the account manager handoffs because we have had multiple account managers from Wolters...
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Operations
There are some topics that Wolters Kluwer doesn’t have any videos on. They don’t even have a basic...
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Relationship, Product, Value
Wolters Kluwer has a strong vision for patient management. However, our leaders have only been...
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Relationship
Wolters Kluwer is very responsive. They answer emails quickly. If I have a question, they are...
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Culture
With Wolters Kluwer, we get a sales pitch, and then we find out the product is a little different....
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Relationship
With the solution, leadership buy-in is really important. If a customer organization doesn't have...
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Operations, Product
A little more customization on some of the reports in the system would be helpful. There could be a...
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Product
The solution includes patient surveys within the education materials, and those surveys give us...
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Operations
I don't know whether there is any training for the system right now, but when we were moving to a...
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Product
The system is pretty accessible and easy to figure out. People just need to use it more.
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Product, Value
The great benefit of UpToDate for Patient-Driven Care Management is that when we provide Wolters...
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Product
We have not run this by the vendor, but there is something that we would like to explore. I think...
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Relationship, Product
It is a very simple process to get campaigns started. Wolters Kluwer just needs a flat file from us,...
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Loyalty, Product
There are no enhancements that we have requested with Wolters Kluwer. There is a thought that if we...
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Culture, Loyalty
We really view Wolters Kluwer as one of our enterprise vendors, so we have the whole suite. We like...
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Relationship, Value
We have had some turnover in our Wolters Kluwer representatives, so we are really behind where we...
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Loyalty
The system just works. It is a really good product that provides good, multimodal patient education....
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Culture, Relationship
I talk to the sales representative and the technical representative from Wolters Kluwer, but I never...
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Loyalty, Product
With UpToDate for Patient-Driven Care Management, our integration into workflows needs to be...
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Operations
The value that we see in the system is in its efficiency. Wolters Kluwer is very easy to work with....
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Loyalty
We moved to UpToDate for Patient-Driven Care Management because we were looking for a way to manage...
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Product
We are having some complications right now with trying to get patients registered with the program...
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Operations
Our patients have been satisfied with the training, but when it comes to training for the staff, I...
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Relationship
I have only had a few issues here and there with this solution. When we have had issues, Wolters...
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Product
We would like to have an easier way to register. Right now, we have to ask for an email, and we have...
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Operations, Product
UpToDate for Patient-Driven Care Management is a very good educational program. I have seen the...
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Relationship
Wolters Kluwer is very good at communication. They are very involved.
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Operations, Product
The videos in UpToDate for Patient-Driven Care Management are very patient-friendly. The videos are...
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Operations, Product
There are very few links in UpToDate for Patient-Driven Care Management that let us just send videos...
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Loyalty, Product
We have to collaborate very well with our IT team to get everything embedded easily. One of the...
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Relationship
Wolters Kluwer has been very forthcoming with information. Anytime we ask them what their...
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Loyalty, Operations
I’m very excited about the upgrade we are getting soon in the system. That is going to make a big...
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Relationship
Wolters Kluwer’s customer support team is very easy to access and quick to respond. They send us...
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Loyalty
What Wolters Kluwer tells us they are going to do is what they are capable of doing. The system...
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Relationship, Operations
I appreciate the updates that come out each month, and I specifically appreciate my personal contact...
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Culture, Product
The one gripe I have is with the billing cycle. I get that there is a quarterly bill, but the first...
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Product
The feedback from our providers is that there is stuff that they think is basic information, like...
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Product, Value
The system has been a great piece to share with patients so that they can absorb information at...
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Product, Value
The tool is a little forgotten product for the UpToDate suite of tools. It feels old. So when...
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Operations
The training is fine. For the training, we get emails. The vendor is good about emails.
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Product
The vendor needs to standardize the experience of our caregivers and patients across all their...
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Relationship
The vendor has recurring meetings with their product leadership and the organization's leadership....
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Relationship
The solution is user-friendly. It has driven patients into our clinics, and that is great. Wolters...
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Operations, Product
With Emmi, organizations need to make sure that they have the current library in stock. Wolters...
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Relationship
I would give Wolters Kluwer a top score for their support because they start with the default of...
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Relationship
We were having a problem with the way things were documented in our EHR. Wolters Kluwer blamed our...
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Loyalty, Value
Wolters Kluwer's price is very high. The vendor has a very good product, but it is overpriced....
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Relationship
Wolters Kluwer is a very pragmatic company. When they put something out, it will be perfect, but it...
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Loyalty, Product
The system's big selling point for me has always been that the system doesn't require a special...
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Value
We have received our money's worth with UpToDate for Patient-Driven Care Management many times over....
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Operations
The training for the system is so simple that we might as well just give people a two-page flyer....
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Product
Our loyalty to Wolters Kluwer is driven by ease of use and ease of implementation. UpToDate for...
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Loyalty
We recently expanded our organization, and UpToDate for Patient-Driven Care Management was one of...
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Culture, Relationship, Operations
There have been some instances where Wolters Kluwer has been slow to understand what we are trying...
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Relationship
I have never had to get support from Wolters Kluwer. The only people at Wolters Kluwer who I really...
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Relationship
I don't see any warning signs from Wolters Kluwer. Sometimes, we will see a vendor that has started...
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Product
Wolters Kluwer has a breadth of content, so users have to be careful about reviewing all of the...
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Product, Value
UpToDate for Patient-Driven Care Management is a very integral system to our organization. It...
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Relationship
Since Emmi was purchased by Wolters Kluwer, the executive involvement we have received has gone...
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Operations, Product
I like that the system has educational videos, but they are longer than they have to be, so we don’t...
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Relationship, Product
The system has great integration into the Epic platform, and as the years have gone on, Wolters...
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Product
I would recommend Wolters Kluwer add NICU content, including information about the equipment....
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Relationship, Product
I think in all the years we have used the system, we have had one instance of unexpected downtime,...
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Relationship
I think Wolters Kluwer keeps all their promises. I couldn't ask for a better vendor. I have received...
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Operations, Product
My suggestion for Wolters Kluwer is that some of the education sheets should be videos. I could see...
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Commentary Summary
Comment Type Breakout