UpToDate for Patient-Driven Care Management Commentary

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Wolters Kluwer is great to work with. There have just been a couple of areas where UpToDate hasn’t...

Wolters Kluwer’s pricing is so outrageous. The company is overpriced, and their product portfolio is...

Wolters Kluwer's customer service and training are extraordinary. They always tell us that they hear...

All the people from Wolters Kluwer are nice. I just don't believe that the way we are using the...

UpToDate for Patient-Driven Care Management definitely meets my needs. My boss is not thrilled with...

The vendor's support has always been top-notch. I have known several of the customer support people...

It would be great if the solution had things in other languages, like Spanish.

Whatever agreement we are locked into with Wolters Kluwer, it sounds like everything is covered. I...

We hope to use more functionality in the solution. Integration with EHRs can be difficult, but...

Overall, UpToDate for Patient-Driven Care Management is really great. It offers a wide variety of...

Wolters Kluwer is easy to work with and very responsive when issues arise. They are proactive,...

I see the value in UpToDate for Patient-Driven Care Management, and I know other providers are...

Wolters Kluwer is fair about charging. The only struggle I have is that sometimes their billing goes...

I appreciate the account manager handoffs because we have had multiple account managers from Wolters...

There are some topics that Wolters Kluwer doesn’t have any videos on. They don’t even have a basic...

Wolters Kluwer has a strong vision for patient management. However, our leaders have only been...

Wolters Kluwer is very responsive. They answer emails quickly. If I have a question, they are...

With Wolters Kluwer, we get a sales pitch, and then we find out the product is a little different....

With the solution, leadership buy-in is really important. If a customer organization doesn't have...

A little more customization on some of the reports in the system would be helpful. There could be a...

The solution includes patient surveys within the education materials, and those surveys give us...

I don't know whether there is any training for the system right now, but when we were moving to a...

The system is pretty accessible and easy to figure out. People just need to use it more.

The great benefit of UpToDate for Patient-Driven Care Management is that when we provide Wolters...

We have not run this by the vendor, but there is something that we would like to explore. I think...

It is a very simple process to get campaigns started. Wolters Kluwer just needs a flat file from us,...

There are no enhancements that we have requested with Wolters Kluwer. There is a thought that if we...

We really view Wolters Kluwer as one of our enterprise vendors, so we have the whole suite. We like...

We have had some turnover in our Wolters Kluwer representatives, so we are really behind where we...

The system just works. It is a really good product that provides good, multimodal patient education....

I talk to the sales representative and the technical representative from Wolters Kluwer, but I never...

With UpToDate for Patient-Driven Care Management, our integration into workflows needs to be...

The value that we see in the system is in its efficiency. Wolters Kluwer is very easy to work with....

We moved to UpToDate for Patient-Driven Care Management because we were looking for a way to manage...

We are having some complications right now with trying to get patients registered with the program...

Our patients have been satisfied with the training, but when it comes to training for the staff, I...

I have only had a few issues here and there with this solution. When we have had issues, Wolters...

We would like to have an easier way to register. Right now, we have to ask for an email, and we have...

UpToDate for Patient-Driven Care Management is a very good educational program. I have seen the...

Wolters Kluwer is very good at communication. They are very involved.

The videos in UpToDate for Patient-Driven Care Management are very patient-friendly. The videos are...

There are very few links in UpToDate for Patient-Driven Care Management that let us just send videos...