UpToDate for Patient Education Commentary

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Something that is challenging with patient education tools is whether there is integration into...

Wolters Kluwer’s product is one of the most expensive in the business. They are incredibly...

Wolters Kluwer's products are higher quality than the competing products out there. In terms of...

With Wolters Kluwer, we’ve been talking about AI and what they plan on doing to create custom...

From a patient engagement standpoint, patients are engaging with the videos, especially when they're...

I've never experienced a formal training program for UpToDate for Patient Education. We have routine...

If we need something, like a QR code or a hyperlink, Wolters Kluwer is very quick to get it for us....

I want UpToDate for Patient Education to be more integrated into Epic and easier for the patient to...

In UpToDate for Patient Education, a lot of people want to be able to fast-forward through the...

I think Wolters Kluwer has a lot of development and innovation. I don't know how many of their...

It's important to understand patients' behavior when accessing resources in UpToDate for Patient...

I would like more self-service options that don't require me to request everything individually....

UpToDate does have a SMART on FHIR option to use. We don't currently use it. Part of that is our...

The solution is not bad, and it has a large variety of great content. The content is clean. The...

The vendor’s support people do follow up, but they take more time than I wish they would. I do love...

The people at Wolters Kluwer are easy to work with. They're friendly and kind. They get back to us...

Wolters Kluwer will change the organization around often. We will get new contacts twice a year...

The vendor is trying to innovate, but they’re just not as fast as other vendors are. I wish they had...

With our surveys that we get back from the limited number of patients who fill them out, 93% say...

The vendor has little vignettes that we can use for training, but because they aren't allowed to...

UpToDate for Patient Education doesn't have as large a pediatric patient education library as we...

We would consider UpToDate for Patient Education again if Wolters Kluwer expanded its patient...

We're able to upload our custom videos to UpToDate for Patient Education, allowing our patients to...

The Wolters Kluwer customer service team has remained exemplary, and they have always been willing...

If an organization's needs were primarily for video patient education for adult patients, I would...

Wolters Kluwer's people are nice enough, yet their product just doesn't meet our needs. We need...

I’d like to see Wolters Kluwer improve the format for their videos. They have short versions and...

Some things are missing because it is hard to be all inclusive in healthcare diagnosis. We have...

The videos in UpToDate for Patient Education are super easy to understand. Patients can watch them...

The biggest problem we have with UpToDate for Patient Education is getting people to actually use...

Patient satisfaction goes up when we use the system. Patients have a better understanding of what is...

We have had some pretty good engagement rates from folks when we have done any outreach using...

We are doing an RFP, so Wolters Kluwer may not be part of our long-term plans. We have issues with...

Wolters Kluwer’s customer service is outstanding. There are two individuals we work with from...

We have provided feedback about the length of Wolters Kluwer’s videos, and they are working to...

I have always been a Wolters Kluwer fan, and they do a very good job. The problem with Wolters...

Wolters Kluwer's EmmiEngage tool is one of the finalists in our decision. We use it right now along...

Wolters Kluwer’s culture is slow, methodical, and thorough. That is the DNA for a health system like...

Wolters Kluwer is extraordinarily overpriced. It is hard to be able to prove a return on value for a...

Wolters Kluwer's idea of innovation is to keep using the system the way that we have been using it,...

We felt really special when we went with the system. At the time, it was shiny and one of the few...

Working with the vendor has not been the easiest thing on the planet. I work with a lot of vendors,...

When we needed to troubleshoot, the vendor was easy to get ahold of, and they contacted us back very...

The vendor's content is good, but it isn't great. Other companies we have talked to have had better...

We haven't found UpToDate for Patient Education to be as valuable as we had hoped. We have been...

Wolters Kluwer is lacking self-serve reporting capabilities. Those might be on their road map, but...

Expansion of multimedia patient education across the organization is the main outcome we have seen...

Wolters Kluwer historically has offered white-glove service and is always right there answering...

Although Wolters Kluwer's videos are probably better than WebMD, they don't have pediatric content...

The outcome we have achieved with UpToDate for Patient Education tool is high patient engagement...

The cost is the only downside to the product.

I wish patients could have access to all the videos instead of having things curated and served up...

I don't know what Wolters Kluwer’s plans are in terms of letting the patient browse content. I know...

One of the things I would like to see with UpToDate for Patient Education is more integration with...

The system is very easy to use, but the vendor could have provided a little more hands-on training,...

Wolters Kluwer has added some new content to the system. They have also updated some of their...

I get monthly reports from Wolters Kluwer, so I can see patient experiences, who is doing things,...

If we had higher engagement across the board with the system, I would feel even more confident in...

The system is a strong patient education platform. It is easy to use, and it integrates well with...

With the system, we have noticed a decrease in patient anxiety for procedures because patients have...

I think Wolters Kluwer is a good partner. Sometimes, since they are not on-site, I don't always feel...

Our ability to participate in bundle payments around hip replacements is dependent on patient...

The main thing with UpToDate Pro for Patient Education is that we are in an area with a lot of...

The largest negative with Wolters Kluwer is that they are cost prohibitive. As an example, if I...

We have consistently seen high levels of patient satisfaction with the videos. We see improvements...

Wolters Kluwer has exceptional customer service. That is what separates them from other vendors....

It is pretty easy for patients to use UpToDate for Patient Education.

If we were to get rid of the product, I think our providers would rebel on us. The patients love the...

The vendor communicates a road map somewhat, but I don’t know that it is the clearest road map in...

The primary area where I would like to see Wolters Kluwer update their solutions is in the...

We have not used much of Wolters Kluwer’s core application suite recently, primarily because of the...

I think Wolters Kluwer really has their place in terms of their UpToDate for Patient Education...

The vendor’s people seem empowered when they are on the phone, but then they don’t get us our...

We have our version of the system built the old way. Wolters Kluwer now offers a SMART on FHIR...

One of the issues is that Wolters Kluwer doesn’t have solutions for ill clients of a certain...

The only reason I wouldn’t rate the ease of use for end users with a perfect score is that we have...

The vendor doesn't really have a ton of training. The patient education materials are for a...

Back when we made our decision, Wolters Kluwer was one of the only vendors; they were on the highest...

I'm really happy about our current patient surveys. Our results are really good. A couple of years...

The only reason I wouldn’t give a perfect score for the product’s quality is that some of the...

Wolters Kluwer has made a lot of upgrades recently. Their system is kind of not stuck because the...

I love the people, but their responsiveness is not great. The other issue is that the vendor moves...

I sometimes have a hard time getting the content I need out of Wolters Kluwer. It took me a long...

The system integrates with our EHR, so it is nice for the staff, but the patients can't just go to...

There are a lot of hiccups with interoperability, and there still would be if we had the upgraded...

The actual video content for UpToDate for Patient Education is great. There are no complaints from...

Things have been great on our end with Wolters Kluwer. We have been working with some people from...

The quality of the content and the approach to peer-reviewed content in UpToDate are very important....

The ease of reading for the patients, the languages that the vendor offers, and the grade level are...

Wolters Kluwer has a blend of modalities between pamphlets and videos, so that is helpful. In...

With our physicians and our nurses primarily, we have the product within our discharge navigators,...

The product is kind of expensive, but the vendor has worked with us to reduce costs and to get us a...

Wolters Kluwer has been very attentive to our needs. We use another vendor's application, and...

In my experience, we haven't had any issues with the upgrades from Wolters Kluwer. Everything in the...

I would like to see more broad-based education from Wolters Kluwer. Wolters Kluwer's people always...

There is still work to be done with the system's ease of use. I don't know whether that is on us or...

Wolters Kluwer is trying to make the system user friendly with its text messages, emails, and things...

The system will present us with what our patients are doing and how they are interacting with the...

Wolters Kluwer has been good. I think our overall process with the system has been a growing one. We...

While using UpToDate for Patient Education, we have seen an increase in patient engagement with...

Wolters Kluwer stays up to date with clinical content, which is huge. There are things they could...

Wolters Kluwer is just excellent at communicating. They listen, and they want to make their product...

I think AI is going to destroy UpToDate for Patient Education because physicians are already going...

The people I work with from Wolters Kluwer are amazing. If I send them an email, I typically have a...

Wolters Kluwer sends out reports all the time, and we meet every so often just to review how things...

Especially with AI and everything happening now, the videos in the solution could be a little more...

We would absolutely buy the solution again if we had the choice. The most significant outcome with...

Wolters Kluwer does not charge unexpected costs. There is a pretty flat fee structure, and because...

The team we work with at Wolters Kluwer is really good. I have not worked with anyone from the...

Wolters Kluwer is really good about proactive service. We consistently get notifications from...

For the programs where Wolters Kluwer has been able to demonstrate some type of clinical outcome, we...

The biggest thing is that we find that our patients are more prepared for various procedures as a...

The way the videos are structured with UpToDate for Patient Education is different from how YouTube...

I don't see the product evolving to meet the current day's standards. Wolters Kluwer has a product...

We meet with Wolters Kluwer regularly to collaborate and go over any new programs, changes to...

UpToDate for Patient Education is pretty easy for patients to use. From what I have seen from some...

When Wolters Kluwer changed one of their sites, they didn't let us know right away, so our link...

Wolters Kluwer is partnering with our EHR vendor on more integration, and any vendor that does that...

Most of our markets have individual contracts with Wolters Kluwer, so the solution needs to be...

We are just leveraging the videos from UpToDate for Patient Education. The vendor has other...

It is hard to demonstrate the effectiveness of the videos in UpToDate for Patient Education. We need...

Wolters Kluwer has done some customized things for us when we have needed them to.

Wolters Kluwer has a full price that includes everything, so there are not a lot of itemizations in...

The significant outcome we have received from using UpToDate for Patient Education is...

If I were talking to an executive at Wolters Kluwer, I would tell them to work with our EMR vendor...

The vendor is really good about connecting with us. We meet with the vendor on a recurring basis, so...

When we get the surveys, patients seem to have a positive response to having information prior to an...

I would love to see whether the patient watches something when it is at a self-service link. That is...

The issue may not be fully on Wolters Kluwer, but sometimes patients have a hard time finding the...

Recent training from Wolters Kluwer has been effective. Our relationship manager worked with us to...

We are still trying to work through our portal integration for patients, but I think that Wolters...

The system gives us good data. We can see how many people are opening their videos and how many...

Wolters Kluwer does a great job. Even though the system isn't perfect, it is still one of the best....

Wolters Kluwer is prioritizing the things that I ask them to prioritize. They have met with clinical...

Wolters Kluwer has some products that we probably don't have. Wolters Kluwer works with some other...

We have a really good relationship with Wolters Kluwer. If there is an issue, they will promptly...

Wolters Kluwer is very responsive. If there are any issues, they will get back to us. We have...

We are still working on a couple of things with Wolters Kluwer. We have had a couple of little blips...

We would buy the system again. We like the product, and we will continue to use it. The system has...