XiFin Revenue Cycle Management Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Product
XiFin has had their same business intelligence tools for reporting for a long time. Then they came...
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Product
When XiFin goes to release something, it is not fully baked through beta testing or across the broad...
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Relationship
We have a call with our representative regularly, so that is good; they are very knowledgeable. We...
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Product
The last time we had to integrate with XiFin Revenue Cycle Management, XiFin totally messed it up....
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Product
XiFin comes up with a shiny new module and says it will help us do X in the exception-processing...
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Product
In terms of the whole experience of connectivity, downtime, and when XiFin Revenue Cycle Management...
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Product
XiFin has been pushing the same tagline for as long as I could remember; it is that clients see a...
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Relationship, Operations
It takes a long time to learn what the vendor has created for us to manage internally. I have to...
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Loyalty
With XiFin, we get a lot of instruction to do one thing while the vendor just goes on and does...
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Relationship, Product
XiFin tries to bring out some new, shiny product or module to assist us either in using some machine...
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Product
XiFin Revenue Cycle Management is a complex system. We are experienced on the platform, and...
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Relationship
XiFin has a ticketing system where if we have an issue, we go into their client community and put in...
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Operations
XiFin's education program has many online videos, but they are very basic. After watching them, we...
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Operations
We implemented the platform ourselves. We did the full conversion. We had a very fast...
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Loyalty, Product
The solution was originally developed as a clinical laboratory billing platform. A lot of the core...
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Product, Value
We struggle with the appeals piece of XiFin Revenue Cycle Management. We get a small dollar amount...
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Product
We want more streamlined processes where the system is designed to do a lot of the heavy lifting....
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Product
I brought XiFin back on board because I have experience with them and knew what we were getting when...
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Product
XiFin just released AI-enabled workflow automation a few months ago. It is a machine learning AI...
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Product
With XiFin Revenue Cycle Management, some other standard reporting is good. Basic reports are...
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Operations, Product
We were in a different situation with how we used our previous system, and XiFin said they could...
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Product
XiFin has not responded to my ideas. They push everybody to use their expected-pricing tables, but...
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Product
XiFin is very cognizant of the challenges and issues that labs face in terms of revenue cycle and...
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Loyalty
An AI-driven patient-estimation tool for XiFin's system would be a huge enhancement to our current...
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Relationship
XiFin is excellent, and their CEO is exceptional. They are really responsive. We can contact the...
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Relationship, Operations
The advice I would give a customer who was implementing the XiFin system would be to share where the...
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Loyalty, Product
XiFin provides a great product that I sometimes wonder whether we are fully capitalizing on because...
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Culture, Value
XiFin has been very gracious with us in terms of not coming in with outrageous fee increases.
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Product, Value
XiFin's system provides effectively the backbone of our revenue-recognition process. It is a system...
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Product
In XiFin's system, only a single user can edit an accession. The process of navigating screens in...
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Product
This year has been better for us by far than previous years with XiFin.
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Relationship, Value
The price we pay for the solution is expensive. We feel we should have a better partnership with the...
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Operations
The biggest issue we had with XiFin was that the way we build our tests and what the solution was...
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Value
XiFin’s charges tend to be more straightforward than their competitors' charges. They work on a...
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Relationship
XiFin has gotten better at delivering new technology. At first, we kept our own list of questions,...
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Relationship
We have had some issues with customer service on XiFin’s side in terms of answering questions...
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Operations
XiFin’s training was a little draconian in that they would force us to go through every module, even...
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Relationship, Product
XiFin could start to identify ways that they could actually improve our world instead of playing...
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Product
When I use XiFin’s system, I don’t like it. We wish XiFin’s solution had a better way of estimating...
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Loyalty, Relationship, Product
Of the main companies out there, XiFin is the most configurable, and they have the best software and...
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Product
We expected to have efficient and accurate billing with XiFin, and we have had to tweak things a...
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Operations
I would tell someone implementing XiFin's system to spend more time fully characterizing how the...
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Relationship
We are doing some managed services with XiFin because for some of these positions, it is very...
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Product, Value
Our outcome from using XiFin Revenue Cycle Management is that we bill our claims as cleanly and...
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Product
Someone considering XiFin Revenue Cycle Management should do the research and understand exactly...
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Relationship
We have a XiFin customer service team assigned to help us, and they travel a lot. XiFin puts a lot...
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Relationship
XiFin has a willingness to work with us to fix what needs to be fixed. We worked with XiFin’s...
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Operations
XiFin does a lot of training and new things going forward, but they don't really say what they are...
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Product, Value
XiFin Revenue Cycle Management is an extremely well-thought-out solution. It is very rare that we...
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Product
We would like all of the patient-facing things for XiFin Revenue Cycle Management to be simple, and...
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Relationship
We did a huge transition to another solution, so XiFin basically had to do our whole interface...
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Loyalty
We chose XiFin because they were the best vendor I knew of. The vendor we had been with before was...
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Product
XiFin is very good at interoperability. The one exception would be not having an API specification...
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Product
It is so early, but there is a lot of opportunity to use AI for billing purposes in XiFin Revenue...
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Operations
The online education for XiFin Revenue Cycle Management is really good. Getting past that initial...
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Relationship
XiFin has kept all promises, though not within the time frame, but that is understandable. I'm not...
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Relationship, Product
XiFin Revenue Cycle Management works great. There are things that we are not using that we could be...
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Relationship, Value
XiFin Revenue Cycle Management is a good platform, and XiFin has been a great partner. They are one...
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Relationship
In terms of EDI enrollment, the vendor's team members are helpful and respond with clear...
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Relationship, Product
Some departments take longer than expected to respond to new open cases.
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Product, Value
It would be very helpful to have data analytics, but that would be an additional cost with XiFin,...
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Relationship, Product
We typically find issues after they have occurred for some time.
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Operations
XiFin has a great platform and an experienced team. Sometimes, there are too many options or ways to...
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Product
What I expect from XiFin Revenue Cycle Management would be efficient and cleaner revenue cycle...
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Relationship
XiFin has a lot of great knowledge, but I can’t contract with them on a project. I would love to be...
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Loyalty, Relationship, Product
XiFin is very knowledgeable about the lab revenue cycle. They do other stuff, like radiology and a...
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Value
I don't know if XiFin hasn’t charged me for things because of our relationship or if they just don't...
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Operations, Product
For people considering XiFin Revenue Cycle Management, I would suggest they review setups, learn how...
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Operations
XiFin has a ton of online training courses, recordings, and online seminars. They would say that...
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Relationship, Product
XiFin deals with many labs. They have high-volume activity, and they deal with many payers. When we...
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Relationship
I would like to be able to see the vendor in the consulting world a little more, so they can consult...
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Product
As we make changes to XiFin Revenue Cycle Management processes, most things are pretty quick. Most...
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Relationship
I don’t think any vendor keeps all their promises, so this is not necessarily on XiFin. The promises...
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Relationship
I have pushed to build and get executive relationships with XiFin so I can go right to the...
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Loyalty, Product
XiFin Revenue Cycle Management’s quality is pretty strong, but it could always use improvements. We...
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Culture, Value
Something we were sold on that was a big deal was that XiFin's system was going to make us more...
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Product
We do insurance verification in XiFin's system. The problem is that we take orders through our...
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Product
One strength of the system is the integration of business intelligence. We can put cases or issues...
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Relationship
The most challenging thing is that sometimes, when we put in cases, we feel like the cases get...
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Loyalty
We connected with XiFin because we had come from a lab background. We were familiar with lab billing...
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Operations
Organizations need users who are smart cookies who can take everything in, really understand people,...
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Loyalty, Product
The biggest thing that we were sold on with XiFin was twofold. One part was that we were previously...
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Value
XiFin does not avoid charging for every little thing. Everything is an added charge. That is not...
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Product
XiFin is entertaining something that we are asking them to do, but it hasn't happened yet because we...
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Operations
XiFin uses on-demand training videos, but every user is different in how they learn. At our...
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Loyalty, Product
I can't say that there is anything that XiFin does better than other vendors because they all do the...
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Operations
For other people to be successful with XiFin, they should make sure to turn on the enhancement...
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Product
XiFin is the number-one world-class vendor in laboratory billing platforms, and the...
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Product
XiFin’s eligibility platform is currently visible only in a PDF. XiFin should have that as one of...
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Relationship
When we need help, XiFin usually responds within a few business days. If I have an issue, the issue...
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Product
XiFin’s reason code denials are currently available at a session level. They should be available at...
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Relationship, Product
There still are things that XiFin could improve on, but I have given them suggestions for...
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Operations
We sometimes have to find the new features when they come out in XiFin Revenue Cycle Management...
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Product
XiFin Revenue Cycle Management rarely crashes. When it crashes, it crashes, but it does not happen...
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Relationship
We are supposed to have a team from XiFin assigned to us, but there is really only one person who...
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Product
I have been using XiFin's system for many years now, so I know the system really well. Some people...
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Value
XiFin Revenue Cycle Management is overpriced, but the cost is in line with the price of other software....
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Loyalty, Product
The key strengths of XiFin Revenue Cycle Management are the ease of use and automation. If we set...
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Product, Value
XiFin Revenue Cycle Management is our revenue cycle management system that allows us to manage our...
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Product
Exploring prior authorization management for each session and each claim would be an improvement for...
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Product
There are things we want to use more that XiFin has been promoting, but we are not ready to use...
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Relationship
There is not much XiFin can do to make the product easier because healthcare is tough and awful, but...
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Product
We recently started using the error processing work group. It is a different way to look at internal...
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Loyalty, Product
I love the fact that XiFin's system is centered on labs. It has a lot of logic built in for labs...
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Relationship
If there is ever an issue in the XiFin system, like if something is not working right or whatever,...
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Product
XiFin's system is one of the better products that I have ever used. I have been in this industry for...
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Product
The system has a lot of automation. It runs eligibility multiple times every hour, and that helps us...
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Product
XiFin's tool is an all-encompassing billing software that enables us to send out a clean claim as...
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Loyalty, Relationship, Product
There is always room for improvement, but XiFin is constantly making improvements. XiFin has a...
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Value
After coming off really bad third-party billing companies that we were outsourcing to, I was hoping...
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Loyalty
Our biggest reason for choosing XiFin was that their system was all-inclusive. Everything was housed...
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Operations, Product
Some advice I give to other customers about XiFin is that first, the customers have to be patient,...
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Product
XiFin Revenue Cycle Management does have its strengths. The system was pretty easy to use once we...
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Product
I have had an ongoing issue in XiFin Revenue Cycle Management with a search function for one of our...
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Product
I have seen upgrades that have made XiFin Revenue Cycle Management better, but the department I run...
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Product
There was some pushback when we were trying to integrate XiFin Revenue Cycle Management to send data...
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Relationship
We have a regular meeting with our XiFin expert, and that is very helpful. I know we have brought up...
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Product
We have a lot of instances when XiFin Revenue Cycle Management goes down. We aren't able to work in...
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Relationship, Product
I don't like the support case system that XiFin uses because it doesn't allow us to include others,...
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Relationship, Operations, Product
If someone wanted to start using XiFin Revenue Cycle Management, I would tell them to really utilize...
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Operations
We had a boot camp training session with XiFin, and that was very helpful for all the other...
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Product
XiFin Revenue Cycle Management is set up the way it is across the board, and there is an option to...
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Relationship
The vendor's people assist us if we need, and in fact in most cases, one of our executives can call...
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Loyalty, Product
The outcome we are looking to achieve with this product is to continually improve our billing system...
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Loyalty
XiFin's selling point is a better way of tracking our Medicare Part A billing, and they have client...
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Relationship
We have not 100% received what we were supposed to. One concern is that as the vendor company has...
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Relationship, Operations
The advice I would give to other customers is to always communicate their needs to the vendor. The...
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Operations
The ease of use of the product depends on the end user. Different end users have different...
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Loyalty
I think we plan to keep this solution for the long term because if we were to migrate to an entirely...
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Product
I like XiFin Revenue Cycle Management. As a product, it works great. I have recommended XiFin...
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Product
My team would say that the solution's ease of use is in the middle of the road. I think it is...
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Relationship
XiFin has a success team that meets with us pretty regularly, but it is kind of sporadic, and they...
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Value
XiFin Revenue Cycle Management is pretty high in cost. It is known as one of the more expensive...
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Operations
XiFin's implementation services are pretty good. They are very detailed. The process is broken down...
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Product
The patient experience with the solution is nice because XiFin has a patient portal. This is...
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Product, Value
XiFin Revenue Cycle Management is working very well. We like it very much. It seems to be very...
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Operations
XiFin sent a big team for the implementation, and it was a process that took several months, but we...
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Relationship
We get the standard free package of support, so we are fairly self-sufficient, but we do interact...
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Loyalty, Relationship, Product
XiFin is pretty driven to continue to grow their technology base. I know they are talking about AI,...
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Loyalty, Product
Sometimes we hit roadblocks on the most optimal way to use XiFin Revenue Cycle Management because...
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Product
XiFin Revenue Cycle Management is our software that we use for laboratory billing. XiFin’s key...
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Relationship, Operations, Product
XiFin has a layer of analytics, and I would like them to provide a little more feedback on if they...
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Relationship, Operations
From the beginning when we were implementing the product, we had a representative come out, and that...
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Product
The vendor has implemented so many things for us that we have been able to navigate through, but...
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Product
The vendor accesses ICD-10 codes and CPT codes, so I feel like that is working really well. We are...
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Product
We have an integrated patient master file. We have a link in XiFin Revenue Cycle Management where we...
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Product
When I'm thinking about my end users, I'm thinking about either myself making updates or my end...
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Product
XiFin is very tech savvy, and they constantly roll out upgrades and different AI features now, so...
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Value
XiFin has a lot of different layers and pieces that are integrated with their RCM system, and that...
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Operations
A lot of people like to be trained in parts of the system one-on-one, and XiFin is very into...
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Product
We have never had any issues with getting on the system and staying on the system, and that is huge...
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Relationship
The vendor has recurring meetings. We get a certain amount of time, and it is always not enough, and...
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Operations
We have an implementation that we need to start, and we don’t really know where to start, so we have...
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Product
The new technology from XiFin takes a while, but it is better in theory. It is good until we...
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Operations
We wouldn’t buy XiFin's system again, not so much because of the product but because of the...
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Relationship
The CSM from XiFin is way overwhelmed; they are booked so tight that we can’t get any additional...
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Product
I would prefer to have one clearinghouse instead of having claims go through a bunch of different...
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Product
I like the cash flow with XiFin's system. I like the BI reports; I just wish that I knew a bit more....
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Operations, Product
XiFin's system is just not very user friendly, and that is why it is hard to train people. There are...
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Product
We are very limited in what we can do with the system. Corrected claims are just very difficult to...
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Relationship
The phone and chat support from the vendor is very good. When I open up a chat, there is somebody...
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Relationship
The vendor's web support for case management is touch and go. We pretty much open a case for...
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Relationship
I know so many of the people who work at the vendor so well. They are good people, and they work...
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Culture, Relationship
I would not say XiFin keeps all promises. They are very ambitious in terms of what they want to...
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Loyalty
What matters in terms of revenue capture is the timing of how things are done. The longer something...
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Operations, Product
The vendor does releases about every six weeks or so. When they have releases, they send out patch...
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Product
As it stands, the product functionality is meeting our needs and allowing us to do the majority of...
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Operations
I wouldn't say XiFin does a significant amount of training. Most of it is done through the vendor's...
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Product
There are a lot of opportunities in terms of how things are automated with claims handling,...
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