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XiFin Revenue Cycle Management Commentary
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Subject Expert
Shawn Howell
Engagement Partner
KLAS Engagement Partner - Shawn Howell
 

Commentary Summary

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User Commentary

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CFO

XiFin is working with us in terms of standing up some sort of solution to be able to give our...

Comment Tone Negative
Pillars Relationship, Product
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CFO

We have some people going to one of XiFin's programs that they have for high-end users. It’s like a...

Comment Tone Positive
Pillars Product
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CFO

XiFin is pretty good at getting enhancements to the systems that we need.

Comment Tone Positive
Pillars Relationship, Product
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CFO

XiFin as an organization is very innovative, and they’re always thinking about what's next. They're...

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Pillars Relationship, Value
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Manager

There are many times that we open a case with customer support from XiFin, and it can take days or...

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Pillars Relationship
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Manager

With the way that we utilize order entry, we can't view the requisition forms inside XiFin’s...

Comment Tone Negative
Pillars Product
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Manager

XiFin has webinars, and we have access to the customer community to watch some of their videos. If I...

Comment Tone Positive
Pillars Relationship, Operations
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Manager

Someone considering XiFin Revenue Cycle Management needs to look at what their needs are, and they...

Comment Tone Negative
Pillars Relationship, Product
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Manager

I know XiFin Revenue Cycle Management, so it is easy for me to use. However, the reporting...

Comment Tone Negative
Pillars Loyalty
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Director

XiFin had to do a lot of workarounds to get the solution built for the type of pathology we do....

Comment Tone Negative
Pillars Product
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Director

We just went through a mini boot camp for things that we didn't know about in XiFin. We’ve had the...

Comment Tone Positive
Pillars Operations
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Director

XiFin could add additional support teams so that the support customer service teams are not so overwhelmed....

Comment Tone Negative
Pillars Relationship
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Manager

We are looking at XiFin’s new AI tool, and I have to get pricing for it. When XiFin implements new...

Comment Tone Negative
Pillars Value
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Manager

We are looking at getting a bank reconciliation process so we do not have to rely on XiFin's...

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Pillars Loyalty
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Manager

We had a really bad implementation with XiFin. Things got much better for a while once we got our...

Comment Tone Negative
Pillars Operations
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Manager

I like XiFin’s new products that they are implementing. For example, the AI appeal process sounds...

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Pillars Relationship, Product
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Manager

XiFin’s training system is really difficult. It is not something that someone can just sit down and...

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Pillars Operations
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Manager

The solution is part of our long-term plans, only because I just don't think I want to take the time...

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Pillars Loyalty
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VP/Other Executive

XiFin has an openness to utilizing different AI functions and AI agents to automate the workflow....

Comment Tone Positive
Pillars Relationship, Product
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VP/Other Executive

We partner really, really, really well with XiFin. If we need something, they make changes. We get...

Comment Tone Positive
Pillars Relationship
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VP/Other Executive

We're working on a couple of enhancements for the solution with the vendor. They show us their road...

Comment Tone Positive
Pillars Relationship
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VP/Other Executive

With XiFin Revenue Cycle Management, we have much easier automation. The solution is user friendly...

Comment Tone Positive
Pillars Product
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VP/Other Executive

With XiFin Revenue Cycle Management, there should be some more videos, or we should be able to...

Comment Tone Negative
Pillars Operations, Product
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Director

There are going to be some changes in our organization, so I don't know what is going to happen with...

Comment Tone Positive
Pillars Loyalty
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Director

XiFin uses tons of technology like machine learning and AI in a lot of different ways, but I just...

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Pillars Product
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Director

Some of XiFin's people went through our tickets and requests, and they told us what they were going...

Comment Tone Positive
Pillars Relationship
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Director

XiFin had some new AI tools that they wanted to roll out, and when I asked about the pricing, they...

Comment Tone Negative
Pillars Culture, Value
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Director

If I can’t get anywhere with XiFin’s support, I have to escalate things. So, sometimes support is a...

Comment Tone Negative
Pillars Relationship, Product
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Director

XiFin’s training is much better than it used to be, but they do have a tendency to lag with their...

Comment Tone Negative
Pillars Operations
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Director

My team is much more technically oriented with the solution than most clients probably are, so we...

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Pillars Relationship
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VP/Other Executive

We pay an arm and a leg for XiFin's system, but we get a return on our investment. I wish we could...

Comment Tone Positive
Pillars Value
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VP/Other Executive

I would definitely recommend XiFin's system. I would tell a peer to make sure they turn on the...

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Pillars Value
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VP/Other Executive

We are going to deploy one of XiFin's functions, and that will take away a lot of our clerical work...

Comment Tone Positive
Pillars Loyalty
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VP/Other Executive

XiFin’s support is stellar. XiFin is pretty good at responding to me within the same day or within...

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Pillars Relationship
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VP/Other Executive

XiFin’s training process is to watch the training video, and then they’ll provide training. They...

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Pillars Operations
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Manager

I love the XiFin Revenue Cycle Management system itself. I love what it's capable of. I love how...

Comment Tone Positive
Pillars Product, Value
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Manager

XiFin has a lot of options for training. They have an entire library where we can do a lot of things...

Comment Tone Positive
Pillars Operations
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Manager

XiFin has had a slight turnover in the people working on specific tickets, so there's been a...

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Pillars Relationship
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Manager

With XiFin, we enter all our demographics and insurance, and we do all of our insurance billing and...

Comment Tone Positive
Pillars Product
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CFO

XiFin Revenue Cycle Management is not a cheap system. It is a good one, and I think it is the best,...

Comment Tone Positive
Pillars Value
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CFO

XiFin is doing everything. They have AI. I am not aware of any major changes we need to make to...

Comment Tone Positive
Pillars Relationship, Product
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Director

XiFin is very customer oriented, and they respond to requests in a timely manner. They support our...

Comment Tone Positive
Pillars Relationship
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Manager

XiFin Revenue Cycle Management has been working well since we started using it. It is easy to use. I...

Comment Tone Positive
Pillars Value
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Manager

XiFin is doing a good job of delivering new technology, but they need to make some improvements to...

Comment Tone Negative
Pillars Relationship, Product
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Manager

XiFin Revenue Cycle Management is integrated with our LIS, and it is doing okay with that. However,...

Comment Tone Positive
Pillars Product
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Manager

Some of the time, the outcome we expect is not what we get. The system is easy to use, but there are...

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Pillars Product
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Manager

XiFin has new things coming up. They are implementing AI. That is very helpful. As far as our...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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