XiFin Revenue Cycle Management Commentary
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Subject Expert
Shawn Howell
Engagement Partner
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User Commentary
Product
XiFin had to do a lot of workarounds to get the solution built for the type of pathology we do....
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Operations
We just went through a mini boot camp for things that we didn't know about in XiFin. We’ve had the...
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Relationship
XiFin could add additional support teams so that the support customer service teams are not so overwhelmed....
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Value
We are looking at XiFin’s new AI tool, and I have to get pricing for it. When XiFin implements new...
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Loyalty
We are looking at getting a bank reconciliation process so we do not have to rely on XiFin's...
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Operations
We had a really bad implementation with XiFin. Things got much better for a while once we got our...
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Relationship, Product
I like XiFin’s new products that they are implementing. For example, the AI appeal process sounds...
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Operations
XiFin’s training system is really difficult. It is not something that someone can just sit down and...
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Loyalty
The solution is part of our long-term plans, only because I just don't think I want to take the time...
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Relationship, Product
XiFin has an openness to utilizing different AI functions and AI agents to automate the workflow....
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Relationship
We partner really, really, really well with XiFin. If we need something, they make changes. We get...
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Relationship
We're working on a couple of enhancements for the solution with the vendor. They show us their road...
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Product
With XiFin Revenue Cycle Management, we have much easier automation. The solution is user friendly...
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Operations, Product
With XiFin Revenue Cycle Management, there should be some more videos, or we should be able to...
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Loyalty
There are going to be some changes in our organization, so I don't know what is going to happen with...
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Product
XiFin uses tons of technology like machine learning and AI in a lot of different ways, but I just...
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Relationship
Some of XiFin's people went through our tickets and requests, and they told us what they were going...
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Culture, Value
XiFin had some new AI tools that they wanted to roll out, and when I asked about the pricing, they...
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Relationship, Product
If I can’t get anywhere with XiFin’s support, I have to escalate things. So, sometimes support is a...
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Operations
XiFin’s training is much better than it used to be, but they do have a tendency to lag with their...
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Relationship
My team is much more technically oriented with the solution than most clients probably are, so we...
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Value
We pay an arm and a leg for XiFin's system, but we get a return on our investment. I wish we could...
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Value
I would definitely recommend XiFin's system. I would tell a peer to make sure they turn on the...
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Loyalty
We are going to deploy one of XiFin's functions, and that will take away a lot of our clerical work...
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Relationship
XiFin’s support is stellar. XiFin is pretty good at responding to me within the same day or within...
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Operations
XiFin’s training process is to watch the training video, and then they’ll provide training. They...
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Product, Value
I love the XiFin Revenue Cycle Management system itself. I love what it's capable of. I love how...
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Operations
XiFin has a lot of options for training. They have an entire library where we can do a lot of things...
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Relationship
XiFin has had a slight turnover in the people working on specific tickets, so there's been a...
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Product
With XiFin, we enter all our demographics and insurance, and we do all of our insurance billing and...
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Value
XiFin Revenue Cycle Management is not a cheap system. It is a good one, and I think it is the best,...
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Relationship, Product
XiFin is doing everything. They have AI. I am not aware of any major changes we need to make to...
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Relationship
XiFin is very customer oriented, and they respond to requests in a timely manner. They support our...
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Value
XiFin Revenue Cycle Management has been working well since we started using it. It is easy to use. I...
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Relationship, Product
XiFin is doing a good job of delivering new technology, but they need to make some improvements to...
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Product
XiFin Revenue Cycle Management is integrated with our LIS, and it is doing okay with that. However,...
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Product
Some of the time, the outcome we expect is not what we get. The system is easy to use, but there are...
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Loyalty
XiFin has new things coming up. They are implementing AI. That is very helpful. As far as our...
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Product
XiFin has had their same business intelligence tools for reporting for a long time. Then they came...
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Product
When XiFin goes to release something, it is not fully baked through beta testing or across the broad...
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Relationship
We have a call with our representative regularly, so that is good; they are very knowledgeable. We...
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Product
The last time we had to integrate with XiFin Revenue Cycle Management, XiFin totally messed it up....
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Product
XiFin comes up with a shiny new module and says it will help us do X in the exception-processing...
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Product
In terms of the whole experience of connectivity, downtime, and when XiFin Revenue Cycle Management...
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Product
XiFin has been pushing the same tagline for as long as I could remember; it is that clients see a...
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Relationship, Operations
It takes a long time to learn what the vendor has created for us to manage internally. I have to...
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Loyalty
With XiFin, we get a lot of instruction to do one thing while the vendor just goes on and does...
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Relationship, Product
XiFin tries to bring out some new, shiny product or module to assist us either in using some machine...
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Product
XiFin Revenue Cycle Management is a complex system. We are experienced on the platform, and...
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Relationship
XiFin has a ticketing system where if we have an issue, we go into their client community and put in...
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Operations
XiFin's education program has many online videos, but they are very basic. After watching them, we...
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Operations
We implemented the platform ourselves. We did the full conversion. We had a very fast...
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Loyalty, Product
The solution was originally developed as a clinical laboratory billing platform. A lot of the core...
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Product, Value
We struggle with the appeals piece of XiFin Revenue Cycle Management. We get a small dollar amount...
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Product
We want more streamlined processes where the system is designed to do a lot of the heavy lifting....
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Product
I brought XiFin back on board because I have experience with them and knew what we were getting when...
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Product
XiFin just released AI-enabled workflow automation a few months ago. It is a machine learning AI...
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Product
With XiFin Revenue Cycle Management, some other standard reporting is good. Basic reports are...
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Operations, Product
We were in a different situation with how we used our previous system, and XiFin said they could...
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Product
XiFin has not responded to my ideas. They push everybody to use their expected-pricing tables, but...
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Product
XiFin is very cognizant of the challenges and issues that labs face in terms of revenue cycle and...
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Loyalty
An AI-driven patient-estimation tool for XiFin's system would be a huge enhancement to our current...
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Relationship
XiFin is excellent, and their CEO is exceptional. They are really responsive. We can contact the...
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Relationship, Operations
The advice I would give a customer who was implementing the XiFin system would be to share where the...
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Loyalty, Product
XiFin provides a great product that I sometimes wonder whether we are fully capitalizing on because...
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Culture, Value
XiFin has been very gracious with us in terms of not coming in with outrageous fee increases.
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Product, Value
XiFin's system provides effectively the backbone of our revenue-recognition process. It is a system...
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Product
In XiFin's system, only a single user can edit an accession. The process of navigating screens in...
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Product
This year has been better for us by far than previous years with XiFin.
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Relationship, Value
The price we pay for the solution is expensive. We feel we should have a better partnership with the...
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Operations
The biggest issue we had with XiFin was that the way we build our tests and what the solution was...
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Value
XiFin’s charges tend to be more straightforward than their competitors' charges. They work on a...
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Relationship
XiFin has gotten better at delivering new technology. At first, we kept our own list of questions,...
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Relationship
We have had some issues with customer service on XiFin’s side in terms of answering questions...
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Operations
XiFin’s training was a little draconian in that they would force us to go through every module, even...
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Relationship, Product
XiFin could start to identify ways that they could actually improve our world instead of playing...
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Product
When I use XiFin’s system, I don’t like it. We wish XiFin’s solution had a better way of estimating...
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Loyalty, Relationship, Product
Of the main companies out there, XiFin is the most configurable, and they have the best software and...
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Product
We expected to have efficient and accurate billing with XiFin, and we have had to tweak things a...
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Operations
I would tell someone implementing XiFin's system to spend more time fully characterizing how the...
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Relationship
We are doing some managed services with XiFin because for some of these positions, it is very...
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Product, Value
Our outcome from using XiFin Revenue Cycle Management is that we bill our claims as cleanly and...
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Product
Someone considering XiFin Revenue Cycle Management should do the research and understand exactly...
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Relationship
We have a XiFin customer service team assigned to help us, and they travel a lot. XiFin puts a lot...
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Relationship
XiFin has a willingness to work with us to fix what needs to be fixed. We worked with XiFin’s...
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Operations
XiFin does a lot of training and new things going forward, but they don't really say what they are...
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Product, Value
XiFin Revenue Cycle Management is an extremely well-thought-out solution. It is very rare that we...
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Product
We would like all of the patient-facing things for XiFin Revenue Cycle Management to be simple, and...
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Relationship
We did a huge transition to another solution, so XiFin basically had to do our whole interface...
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Loyalty
We chose XiFin because they were the best vendor I knew of. The vendor we had been with before was...
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Product
XiFin is very good at interoperability. The one exception would be not having an API specification...
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Product
It is so early, but there is a lot of opportunity to use AI for billing purposes in XiFin Revenue...
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Operations
The online education for XiFin Revenue Cycle Management is really good. Getting past that initial...
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Relationship
XiFin has kept all promises, though not within the time frame, but that is understandable. I'm not...
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Relationship, Product
XiFin Revenue Cycle Management works great. There are things that we are not using that we could be...
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Relationship, Value
XiFin Revenue Cycle Management is a good platform, and XiFin has been a great partner. They are one...
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Relationship
In terms of EDI enrollment, the vendor's team members are helpful and respond with clear...
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Relationship, Product
Some departments take longer than expected to respond to new open cases.
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Product, Value
It would be very helpful to have data analytics, but that would be an additional cost with XiFin,...
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Relationship, Product
We typically find issues after they have occurred for some time.
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Operations
XiFin has a great platform and an experienced team. Sometimes, there are too many options or ways to...
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Commentary Summary
Comment Type Breakout