Payment Integrity Solutions Commentary
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Subject Expert
Mark Allphin
Vice President of Sales
Commentary Summary
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User Commentary
Relationship
Zelis Healthcare is on the ball with support. They don't hide their charges from us.
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Operations
The vendor’s people are highly intelligent, and they know their products, but they are almost too...
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Loyalty, Value
Sometimes we have to give the vendor a lot of money. If the hospital side with the chargemaster is...
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Value
Payment Integrity Solutions helps us to mitigate risks to our overall plan, and that is where we...
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Product
I wish Zelis Healthcare would offer additional editing in the solution. We are always finding things...
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Value
Payment Integrity Solutions is not inexpensive, and Zelis Healthcare is not willing to negotiate...
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Product
Overall, the product does what it needs to do, but when we have something new that needs to change,...
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Relationship
Zelis Healthcare needs to have a faster response to problems and issues, and they need faster...
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Loyalty, Product
Payment Integrity Solutions is still not 100% integrated with our platform. We still have to do...
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Product
We are very satisfied with Zelis Healthcare.
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Relationship
We are very satisfied with our long-lasting relationship.
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Relationship
Zelis Healthcare doesn’t address concerns in a reasonable time frame. We have been struggling, and...
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Relationship, Operations
We run into issues when Zelis Healthcare starts changing things, and they did that on the...
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Product
I like that all the processes are automated with Zelis Healthcare.
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Culture, Relationship
The only thing we run into with Zelis Healthcare is that there is not a lot of support on the...
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Relationship
The quality of Zelis Healthcare’s service has changed. We understand the impact of growth on the...
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Culture, Value
Zelis Healthcare does avoid charging for every little thing. Their pricing is fair. They are...
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Operations
Zelis Healthcare’s initial training was very good. They schedule ongoing webinars. They do a really...
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Relationship
Our pet peeve is that we alert Zelis Healthcare to a problem and wait for them to respond in many...
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Loyalty, Relationship
My likelihood to recommend Zelis Healthcare is very high. There are always qualifications. My...
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Loyalty
Our parent organization merged with another health system. We have advocated for Zelis Healthcare as...
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Relationship
Zelis Healthcare has been transparent. We may ask for something, but they don't overpromise. If...
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Relationship, Operations, Product
Zelis Healthcare gives a lot of information whenever new edits are available. They give a lot of...
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Operations
I have no training with Zelis Healthcare, but there was training in the beginning.
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Value
There are other solutions out there other than Payment Integrity Solutions. Some of the shared...
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Loyalty
We are not expanding things with Zelis Healthcare. In fact, we are thinking about terminating our...
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Relationship
Payment Integrity Solutions is customizable, and that is helpful. The vendor is very easy to work...
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Operations
I would have liked to have had a bit more time to review edits during our implementation of the...
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Relationship
There aren’t any additional capabilities I wish the vendor had. They have a fairly full service. If...
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Value
Because we are newly onboarding the No Surprises Act, we are struggling just a bit with it where the...
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Relationship, Operations
My overall satisfaction has probably been the same over the last couple of years. I'm continually...
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Loyalty, Relationship
There is not as much emergence in Payment Integrity Solutions as there is with other systems we work...
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Product, Value
Zelis Healthcare has pretty much nailed it. They are delivering a significant amount of value, and...
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Loyalty, Relationship
With Zelis Healthcare, we had some transparency issues around the Change Healthcare cybersecurity...
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Relationship
Zelis Healthcare has undergone a lot of change in the last few years. They have grown extremely...
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Relationship, Product
Zelis Healthcare is the book of the world, especially for a third-party administrator. I'm confident...
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Relationship, Product
Normally, Zelis Healthcare keeps their promises. We are in the midst of system integration from one...
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Operations
A lot of times, we are the ones leading the training. I would really expect Zelis Healthcare to...
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Relationship
We don't have any issues with customer support from Zelis Healthcare. We actually don't talk to the...
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Relationship
We have a lot of executive meetings with Zelis Healthcare, and they say we are going to do A, B, and...
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Value
I wish Zelis Healthcare would offer a capitation or limitation on fees. In today's environment, we...
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Value
Other vendors are coming into the industry and are willing to take the cap on fees. Quite honestly,...
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