Payment Integrity Solutions Commentary
Filtered view: All
Subject Expert
Boyd Stewart
VP of Payer/Provider Collaboration
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product
I wish Zelis Healthcare would offer additional editing in the solution. We are always finding things...
Login or Create an Account to see details.
Value
Payment Integrity Solutions is not inexpensive, and Zelis Healthcare is not willing to negotiate...
Login or Create an Account to see details.
Product
Overall, the product does what it needs to do, but when we have something new that needs to change,...
Login or Create an Account to see details.
Relationship
Zelis Healthcare needs to have a faster response to problems and issues, and they need faster...
Login or Create an Account to see details.
Loyalty, Product
Payment Integrity Solutions is still not 100% integrated with our platform. We still have to do...
Login or Create an Account to see details.
Product
We are very satisfied with Zelis Healthcare.
Login or Create an Account to see details.
Relationship
We are very satisfied with our long-lasting relationship.
Login or Create an Account to see details.
Relationship
Zelis Healthcare doesn’t address concerns in a reasonable time frame. We have been struggling, and...
Login or Create an Account to see details.
Relationship, Operations
We run into issues when Zelis Healthcare starts changing things, and they did that on the...
Login or Create an Account to see details.
Product
I like that all the processes are automated with Zelis Healthcare.
Login or Create an Account to see details.
Culture, Relationship
The only thing we run into with Zelis Healthcare is that there is not a lot of support on the...
Login or Create an Account to see details.
Relationship
The quality of Zelis Healthcare’s service has changed. We understand the impact of growth on the...
Login or Create an Account to see details.
Culture, Value
Zelis Healthcare does avoid charging for every little thing. Their pricing is fair. They are...
Login or Create an Account to see details.
Operations
Zelis Healthcare’s initial training was very good. They schedule ongoing webinars. They do a really...
Login or Create an Account to see details.
Relationship
Our pet peeve is that we alert Zelis Healthcare to a problem and wait for them to respond in many...
Login or Create an Account to see details.
Loyalty, Relationship
My likelihood to recommend Zelis Healthcare is very high. There are always qualifications. My...
Login or Create an Account to see details.
Loyalty
Our parent organization merged with another health system. We have advocated for Zelis Healthcare as...
Login or Create an Account to see details.
Relationship
Zelis Healthcare has been transparent. We may ask for something, but they don't overpromise. If...
Login or Create an Account to see details.
Relationship, Operations, Product
Zelis Healthcare gives a lot of information whenever new edits are available. They give a lot of...
Login or Create an Account to see details.
Operations
I have no training with Zelis Healthcare, but there was training in the beginning.
Login or Create an Account to see details.
Value
There are other solutions out there other than Payment Integrity Solutions. Some of the shared...
Login or Create an Account to see details.
Loyalty
We are not expanding things with Zelis Healthcare. In fact, we are thinking about terminating our...
Login or Create an Account to see details.
Relationship
Payment Integrity Solutions is customizable, and that is helpful. The vendor is very easy to work...
Login or Create an Account to see details.
Operations
I would have liked to have had a bit more time to review edits during our implementation of the...
Login or Create an Account to see details.
Relationship
There aren’t any additional capabilities I wish the vendor had. They have a fairly full service. If...
Login or Create an Account to see details.
Value
Because we are newly onboarding the No Surprises Act, we are struggling just a bit with it where the...
Login or Create an Account to see details.
Relationship, Operations
My overall satisfaction has probably been the same over the last couple of years. I'm continually...
Login or Create an Account to see details.
Loyalty, Relationship
There is not as much emergence in Payment Integrity Solutions as there is with other systems we work...
Login or Create an Account to see details.
Product, Value
Zelis Healthcare has pretty much nailed it. They are delivering a significant amount of value, and...
Login or Create an Account to see details.
Loyalty, Relationship
With Zelis Healthcare, we had some transparency issues around the Change Healthcare cybersecurity...
Login or Create an Account to see details.
Relationship
Zelis Healthcare has undergone a lot of change in the last few years. They have grown extremely...
Login or Create an Account to see details.
Relationship, Product
Zelis Healthcare is the book of the world, especially for a third-party administrator. I'm confident...
Login or Create an Account to see details.
Relationship, Product
Normally, Zelis Healthcare keeps their promises. We are in the midst of system integration from one...
Login or Create an Account to see details.
Operations
A lot of times, we are the ones leading the training. I would really expect Zelis Healthcare to...
Login or Create an Account to see details.
Relationship
We don't have any issues with customer support from Zelis Healthcare. We actually don't talk to the...
Login or Create an Account to see details.
Relationship
We have a lot of executive meetings with Zelis Healthcare, and they say we are going to do A, B, and...
Login or Create an Account to see details.
Value
I wish Zelis Healthcare would offer a capitation or limitation on fees. In today's environment, we...
Login or Create an Account to see details.
Value
Other vendors are coming into the industry and are willing to take the cap on fees. Quite honestly,...
Login or Create an Account to see details.
Relationship
I love Zelis Healthcare. They are quick to respond, even if they just say they are looking into...
Login or Create an Account to see details.
Relationship
I wouldn’t recommend that Zelis Healthcare do anything different at this point. Whenever we have a...
Login or Create an Account to see details.
Product
I would like to see Zelis Healthcare's portfolio of edits expand, and I would like to see an...
Login or Create an Account to see details.
Relationship, Operations
I would like to expand the amount of business we do with Zelis Healthcare. I think they are one of...
Login or Create an Account to see details.
Loyalty, Relationship
Zelis Healthcare has grown by leaps and bounds, so they have some growing pains that I think they...
Login or Create an Account to see details.
Relationship
With any kind of software, there can always be a bug or something. I don't think the Payment...
Login or Create an Account to see details.
Operations
Everything went well when we implemented Payment Integrity Solutions. Zelis Healthcare is overall...
Login or Create an Account to see details.
Operations
I don't honestly recall doing any specific training from Zelis Healthcare. Maybe we went over...
Login or Create an Account to see details.
Product
There aren’t additional capabilities that I want Zelis Healthcare to offer, but I wish there were...
Login or Create an Account to see details.
Operations
Our implementation of Payment Integrity Solutions was bumpy compared to the other implementations we...
Login or Create an Account to see details.
Operations, Product
Overnight batch processes with Zelis Healthcare are a little clunky sometimes. It is a pretty...
Login or Create an Account to see details.
Relationship
Zelis Healthcare’s vision is there. They have always been a little ahead of us with technology, and...
Login or Create an Account to see details.
Relationship
Zelis Healthcare’s support is okay. Sometimes we have to escalate to an executive to resolve...
Login or Create an Account to see details.
Relationship
Zelis Healthcare’s core strengths are their people, communication, and personality. The approach...
Login or Create an Account to see details.
Value
I would buy Payment Integrity Solutions again, but if I were starting over, I would definitely shop...
Login or Create an Account to see details.
Relationship, Operations
When we get something from Zelis Healthcare, we want to test the heck out of it so that when we are...
Login or Create an Account to see details.
Relationship
Zelis Healthcare is a much bigger company than they were when we started with them, and they have...
Login or Create an Account to see details.
Culture, Value
The vendor looks at the itemized bill and the claim form that is billed to us, and they know the...
Login or Create an Account to see details.
Operations
The vendor does internal, ongoing education for their staff. I'm not using an application per se;...
Login or Create an Account to see details.
Relationship
The vendor does very well in terms of account management. They report and share statistics with us....
Login or Create an Account to see details.
Product
I believe Zelis Healthcare offers some additional products. They offer inpatient and prepayment...
Login or Create an Account to see details.
Relationship, Product
I have used Zelis Healthcare’s products for years at different organizations, and the products have...
Login or Create an Account to see details.
Relationship
We have had multiple account managers in the years that I have been here, and we never seem to have...
Login or Create an Account to see details.
Loyalty
One thing that I would tell another organization considering Zelis Healthcare would be to be excited...
Login or Create an Account to see details.
Product
Zelis Healthcare could have offerings related to the coordination of benefits, as well as things...
Login or Create an Account to see details.
Relationship
One thing that Zelis Healthcare could do is really understand the client and their goal, and that is...
Login or Create an Account to see details.
Relationship
Zelis Healthcare keeps most of their promises, but we still have some struggles at times with some...
Login or Create an Account to see details.
Relationship
With Zelis Healthcare, we have to actually ask if we want to get somebody above our account manager...
Login or Create an Account to see details.
Product
There are some lines of our business where we are not allowed to use Zelis Healthcare at all because...
Login or Create an Account to see details.
Relationship
Our transition to Zelis Healthcare's product was pretty much seamless. The updates we have had since...
Login or Create an Account to see details.
Operations, Product
The system is extremely easy to use, and the vendor's website is easy enough to understand. The...
Login or Create an Account to see details.
Relationship
We have a great relationship with our contact people. I know a lot about the vendor's team. I have...
Login or Create an Account to see details.
Relationship, Value
Zelis Healthcare has been very good to work with. They have accommodated us in a lot of different...
Login or Create an Account to see details.
Loyalty
We initially used a different product, but that product was horrendous. We were able to make a quick...
Login or Create an Account to see details.
Featured Report
Preferences