Payment Integrity Solutions Commentary

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In terms of our DRG repricing, Zelis Healthcare lowered our costs quite a bit compared to what we...

I believe I would buy Payment Integrity Solutions again. They're very easy to work with. Zelis...

For claims editing, Payment Integrity Solutions is okay for the most part. Sometimes there are edits...

Payment Integrity Solutions is pretty seamless. I got here after the organization had worked out all...

Zelis Healthcare understands what a true partnership is. I used to refer to them as a vendor since...

We started our cost-containment product a long time ago with a physician-driven program, and then...

Zelis Healthcare is a great partner. We're growing at a pace that most third-party administrators...

Zelis Healthcare is our predominant partner. They handle 99% of our business. The other two partners...

In terms of Zelis Healthcare's development and innovation, we joke that they are like those on the...

If I were talking with someone about Zelis Healthcare, I’d tell them the things to watch out for....

There are other vendors that can do edits, but they don't necessarily support any provider appeals,...

Zelis Healthcare does have good resources that help make coding and billing better, but we recently...

After we went live with the solution, I asked Zelis Healthcare to help us with something specific,...

I've gotten a lot of attention from Zelis Healthcare’s support people. I've gone to salespeople and...

I know the amount of money that Zelis Healthcare is making, and the technology and reports that they...

We don't use Payment Integrity Solutions in exactly the same way as other organizations like ours....

Zelis Healthcare makes a lot of money. Sometimes this is a little complicated because the providers...

Some vendors are good at reducing provider abrasion, and some aren't, and the vendors handle things...

When I talk to people at Zelis Healthcare who are in the know about the IDR process and are meeting...

The ROI from Payment Integrity Solutions is high. We have a really good rate with Zelis Healthcare....

I didn't receive any training on the solution. I wasn't part of the implementation effort. There was...

I would definitely recommend Zelis Healthcare. Like any vendor, there are always things that could...

Zelis Healthcare is generally very responsive. We have had a couple of issues when we felt like the...

With Zelis Healthcare, I feel like I haven't seen anything all that new in the edit space recently....

We feel that the edits from the solution are defensible. Zelis Healthcare handles all the appeals...

We actually have some custom edits that Zelis Healthcare designed for us, and it's something I keep...

Right now, we send things manually, and we're working on implementing integration. There have been...

Zelis Healthcare's support people don't take long to respond to us initially, but the issue is when...

The application helps with our edits and the pricing for nonparticipating providers.

There are things that Zelis Healthcare's system catches that our other systems don't, so the system...

The challenge regarding development and innovation is that other vendors are in front. A lot of the...

If there are any issues, they are addressed. We were having issues with a crosswalk, and I was...

There's a lot of technical work that has to go on with any updates. Currently, we are mapping a...

With Zelis Healthcare, the editing is fine as long as there are no issues. But the website could be...

Sometimes there are some issues that we have to correct, but they aren't constant. There are times...

I would give getting our money's worth a high score. Zelis Healthcare has been very, very flexible...

I'm a fairly strong advocate for Zelis Healthcare. They've been actively acquiring companies that...

Zelis Healthcare doesn’t have a ticketing system, but they need one. Right now, we're using emails,...

Zelis Healthcare’s products are good. As we continue to license more and more products, I would like...

Payment Integrity Solutions is pretty intuitive. I have been very impressed with the company over...

Zelis Healthcare has been a good partner in terms of the pricing aspect. There are other areas where...

We work with certain individuals, and I’m extremely satisfied with them.

At times, because we run through so much volume with Zelis Healthcare, we feel like there could be...

Zelis Healthcare has been a great partner over the years, and that is a hard thing to replicate. Our...

One of the reasons we stick with Zelis Healthcare is the breadth of the solutions that they offer....

There is potential that we might decrease some prepayment work with Zelis Healthcare because we...

The biggest thing that reduces my score for Zelis Healthcare is their cost-of-care tool. That's one...

The expert claim review in the solution is a little bit on the fence as far as whether it meets our...

We've been successful in terms of achieving savings with Zelis Healthcare and their pricing model....

Because of the nature of our organization, we have to use a lot of different products and coordinate...

The main pain points of Payment Integrity Solutions are the functionality, specifically delays in...

We did struggle a little bit with support, but we brought it to Zelis Healthcare’s attention, and...

Zelis Healthcare overall has been a good partner. They are acquiring new entities to build their...

I frequently request additional training in specific areas from Zelis Healthcare, and they’re more...

When we need them, Zelis Healthcare is there. They don’t go out of their way to beat the drum, but...

Zelis Healthcare is trying hard, but they’re kind of throwing a bunch of new things at us, so it’s...

Zelis Healthcare has strong people and smart solutions. In terms of integration, Zelis Healthcare...

The vendor is very leading-edge in both technology and vision. Zelis Healthcare’s overall direction...

In general, Zelis Healthcare is a very important partner for us. However, coming out of the Change...

We are trying to become more transparent and more effective with Payment Integrity Solutions to...

I am happy with the way Zelis Healthcare is handling payments for things like clinical editing. The...

We had to reintegrate Zelis Healthcare's system with a third-party administrator change. That was...

Zelis Healthcare's platform is very user friendly. It is definitely worth the investment.

I like the way Zelis Healthcare provides full-on reports about decisions and provides the reasoning...

It has been a long time since we have needed formal training, because we have been partners for many...

Whether Zelis Healthcare is fair and transparent with their charges ties into a broader industry...

The main area that Zelis Healthcare could improve would be their pricing structure. I understand why...

Zelis Healthcare consistently delivers on the core services we use. Beyond those, they continue to...

Zelis Healthcare is on the ball with support. They don't hide their charges from us.

The vendor’s people are highly intelligent, and they know their products, but they are almost too...

Sometimes we have to give the vendor a lot of money. If the hospital side with the chargemaster is...