Payment Integrity Solutions Commentary
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Subject Expert
Boyd Stewart
VP of Payer/Provider Collaboration
KLAS VP of Payer/Provider Collaboration - Boyd Stewart
 
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User Commentary

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Manager

Relationship

With any kind of software, there can always be a bug or something. I don't think the Payment...

Sep 2024
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Manager

Operations

Everything went well when we implemented Payment Integrity Solutions. Zelis Healthcare is overall...

Sep 2024
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Manager

Operations

I don't honestly recall doing any specific training from Zelis Healthcare. Maybe we went over...

Sep 2024
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Director

Product

There aren’t additional capabilities that I want Zelis Healthcare to offer, but I wish there were...

Sep 2024
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Director

Operations

Our implementation of Payment Integrity Solutions was bumpy compared to the other implementations we...

Sep 2024
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Director

Operations, Product

Overnight batch processes with Zelis Healthcare are a little clunky sometimes. It is a pretty...

Sep 2024
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Director

Relationship

Zelis Healthcare’s vision is there. They have always been a little ahead of us with technology, and...

Sep 2024
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Director

Relationship

Zelis Healthcare’s support is okay. Sometimes we have to escalate to an executive to resolve...

Sep 2024
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Director

Relationship

Zelis Healthcare’s core strengths are their people, communication, and personality. The approach...

Sep 2024
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Director

Value

I would buy Payment Integrity Solutions again, but if I were starting over, I would definitely shop...

Sep 2024
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Director

Relationship, Operations

When we get something from Zelis Healthcare, we want to test the heck out of it so that when we are...

Sep 2024
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Director

Relationship

Zelis Healthcare is a much bigger company than they were when we started with them, and they have...

Sep 2024
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Director

Culture, Value

The vendor looks at the itemized bill and the claim form that is billed to us, and they know the...

Aug 2024
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Director

Operations

The vendor does internal, ongoing education for their staff. I'm not using an application per se;...

Aug 2024
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Director

Relationship

The vendor does very well in terms of account management. They report and share statistics with us....

Aug 2024
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Director

Product

I believe Zelis Healthcare offers some additional products. They offer inpatient and prepayment...

Aug 2024
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(0)
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VP/Other Executive

Relationship, Product

I have used Zelis Healthcare’s products for years at different organizations, and the products have...

Jul 2024
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VP/Other Executive

Relationship

We have had multiple account managers in the years that I have been here, and we never seem to have...

Jul 2024
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VP/Other Executive

Loyalty

One thing that I would tell another organization considering Zelis Healthcare would be to be excited...

Jul 2024
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VP/Other Executive

Product

Zelis Healthcare could have offerings related to the coordination of benefits, as well as things...

Jul 2024
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(0)
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VP/Other Executive

Relationship

One thing that Zelis Healthcare could do is really understand the client and their goal, and that is...

Jul 2024
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(0)
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VP/Other Executive

Relationship

Zelis Healthcare keeps most of their promises, but we still have some struggles at times with some...

Jul 2024
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VP/Other Executive

Relationship

With Zelis Healthcare, we have to actually ask if we want to get somebody above our account manager...

Jul 2024
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(0)
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VP/Other Executive

Product

There are some lines of our business where we are not allowed to use Zelis Healthcare at all because...

Jul 2024
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(0)
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Manager

Relationship

Our transition to Zelis Healthcare's product was pretty much seamless. The updates we have had since...

Jul 2024
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(0)
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Manager

Operations, Product

The system is extremely easy to use, and the vendor's website is easy enough to understand. The...

Jul 2024
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Manager

Relationship

We have a great relationship with our contact people. I know a lot about the vendor's team. I have...

Jul 2024
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Manager

Relationship, Value

Zelis Healthcare has been very good to work with. They have accommodated us in a lot of different...

Jul 2024
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Manager

Loyalty

We initially used a different product, but that product was horrendous. We were able to make a quick...

Jul 2024
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Director

Product

I would like Zelis Healthcare to focus on improving integration with all of their products into one...

Jun 2024
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Director

Relationship

The quality of Zelis Healthcare’s support is hit and miss. Some days it is top of the charts. Some...

Jun 2024
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COO

Product

In Payment Integrity Solutions, on the editing, codes sometimes trigger that we don't want triggered...

Jun 2024
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(0)
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COO

Relationship, Operations

Zelis Healthcare does a really good job when they implement additional codes to trigger. They send...

Jun 2024
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VP/Other Executive

Relationship, Value

Zelis Healthcare is a good partner. They deliver new technology pretty regularly, and they are...

Jun 2024
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VP/Other Executive

Relationship

Zelis Healthcare doesn't do much outreach. If they have a new service, they won't provide ongoing...

Jun 2024
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CEO/President

Relationship, Product

Zelis Healthcare controlled the allowable edits under their Cigna PPO contract; our biggest...

May 2024
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Manager

Product

Nothing has changed in the last year with Zelis Healthcare. As far as I know, everything is going...

May 2024
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Manager

Value

The most helpful thing Zelis Healthcare does is handle our bill reviews. We get a lot of savings for...

May 2024
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Manager

Relationship

We have been with Zelis Healthcare for a long time. What makes them a good partner is that they are...

May 2024
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(0)
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Manager

Product

Zelis Healthcare is up-to-date as far as editing processing goes. Their editing process has gone...

May 2024
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(0)
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Manager

Operations

We don't really have to do a lot of training, but Zelis Healthcare does send out information on new...

May 2024
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Director

Relationship

One of the issues that I have with Zelis Healthcare at this point is they appear to be getting too...

May 2024
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Director

Relationship

Zelis Healthcare is not proactive with assistance. We need to keep pushing to get information and to...

May 2024
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(0)
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Director

Relationship

There are a lot of troubles with Zelis Healthcare. Out of the gate, our relationship with Zelis...

May 2024
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Director

Relationship, Operations

Others on my team may rate Zelis Healthcare a little higher. Right now, I am discontented, so I am...

May 2024
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(0)
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Director

Relationship, Product

Zelis Healthcare is not the first-pass vendor. We do not push a lot of edits; they present edits to...

May 2024
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Director

Relationship

We are extremely happy with Zelis Healthcare's services. The vendor's customer support is excellent....

Apr 2024
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(0)
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Director

Culture

Zelis Healthcare is our only vendor in the payment accuracy and integrity solutions space. We tend...

Apr 2024
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(0)
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Director

Loyalty, Product

I think Zelis Healthcare's operations are amazing. I would like to see the vendor make some...

Apr 2024
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(0)
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Analyst/Coordinator

Product

I recommend better naming conventions for some of Zelis Healthcare’s solutions. The conventions can...

Mar 2024
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(0)
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Analyst/Coordinator

Operations

During the implementation, Zelis Healthcare could have had a quicker turnaround on our questions....

Mar 2024
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(0)
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Analyst/Coordinator

Relationship, Product

Zelis Healthcare’s biggest strengths are claims editing and wrap pricing. They have a fast...

Mar 2024
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Analyst/Coordinator

Product

Zelis Healthcare reviews our claims prepayments. That is one value that the vendor has added to the...

Mar 2024
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(0)
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Analyst/Coordinator

Operations

Zelis Healthcare is slightly different than other vendors when it comes to training. We haven't...

Mar 2024
||
(0)
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COO

Value

The vendor provides industry-standard services at way above industry-standard pricing. The cost is...

Dec 2023
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