Payment Integrity Solutions Commentary
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Subject Expert
Mac Boyter
Research Director
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User Commentary
Relationship, Product
Zelis Healthcare has strong people and smart solutions. In terms of integration, Zelis Healthcare...
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Relationship
The vendor is very leading-edge in both technology and vision. Zelis Healthcare’s overall direction...
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Relationship
In general, Zelis Healthcare is a very important partner for us. However, coming out of the Change...
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Value
We are trying to become more transparent and more effective with Payment Integrity Solutions to...
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Relationship, Product
I am happy with the way Zelis Healthcare is handling payments for things like clinical editing. The...
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Relationship
We had to reintegrate Zelis Healthcare's system with a third-party administrator change. That was...
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Value
Zelis Healthcare's platform is very user friendly. It is definitely worth the investment.
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Relationship, Product
I like the way Zelis Healthcare provides full-on reports about decisions and provides the reasoning...
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Relationship
It has been a long time since we have needed formal training, because we have been partners for many...
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Culture
Whether Zelis Healthcare is fair and transparent with their charges ties into a broader industry...
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Value
The main area that Zelis Healthcare could improve would be their pricing structure. I understand why...
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Relationship, Product
Zelis Healthcare consistently delivers on the core services we use. Beyond those, they continue to...
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Relationship
Zelis Healthcare is on the ball with support. They don't hide their charges from us.
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Operations
The vendor’s people are highly intelligent, and they know their products, but they are almost too...
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Loyalty, Value
Sometimes we have to give the vendor a lot of money. If the hospital side with the chargemaster is...
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Value
Payment Integrity Solutions helps us to mitigate risks to our overall plan, and that is where we...
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Product
I wish Zelis Healthcare would offer additional editing in the solution. We are always finding things...
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Value
Payment Integrity Solutions is not inexpensive, and Zelis Healthcare is not willing to negotiate...
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Product
Overall, the product does what it needs to do, but when we have something new that needs to change,...
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Relationship
Zelis Healthcare needs to have a faster response to problems and issues, and they need faster...
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Loyalty, Product
Payment Integrity Solutions is still not 100% integrated with our platform. We still have to do...
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Product
We are very satisfied with Zelis Healthcare.
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Relationship
We are very satisfied with our long-lasting relationship.
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Relationship
Zelis Healthcare doesn’t address concerns in a reasonable time frame. We have been struggling, and...
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Relationship, Operations
We run into issues when Zelis Healthcare starts changing things, and they did that on the...
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Product
I like that all the processes are automated with Zelis Healthcare.
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Culture, Relationship
The only thing we run into with Zelis Healthcare is that there is not a lot of support on the...
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Relationship
The quality of Zelis Healthcare’s service has changed. We understand the impact of growth on the...
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Culture, Value
Zelis Healthcare does avoid charging for every little thing. Their pricing is fair. They are...
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Operations
Zelis Healthcare’s initial training was very good. They schedule ongoing webinars. They do a really...
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Relationship
Our pet peeve is that we alert Zelis Healthcare to a problem and wait for them to respond in many...
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Loyalty, Relationship
My likelihood to recommend Zelis Healthcare is very high. There are always qualifications. My...
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Loyalty
Our parent organization merged with another health system. We have advocated for Zelis Healthcare as...
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Relationship
Zelis Healthcare has been transparent. We may ask for something, but they don't overpromise. If...
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Relationship, Operations, Product
Zelis Healthcare gives a lot of information whenever new edits are available. They give a lot of...
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Operations
I have no training with Zelis Healthcare, but there was training in the beginning.
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Value
There are other solutions out there other than Payment Integrity Solutions. Some of the shared...
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Loyalty
We are not expanding things with Zelis Healthcare. In fact, we are thinking about terminating our...
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Relationship
Payment Integrity Solutions is customizable, and that is helpful. The vendor is very easy to work...
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Operations
I would have liked to have had a bit more time to review edits during our implementation of the...
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Relationship
There aren’t any additional capabilities I wish the vendor had. They have a fairly full service. If...
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Value
Because we are newly onboarding the No Surprises Act, we are struggling just a bit with it where the...
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Relationship, Operations
My overall satisfaction has probably been the same over the last couple of years. I'm continually...
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Commentary Summary
Comment Type Breakout