Payment Integrity Solutions Commentary
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Subject Expert
Boyd Stewart
VP of Payer/Provider Collaboration
Commentary Summary
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User Commentary
Relationship, Product
I have used Zelis Healthcare’s products for years at different organizations, and the products have...
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Relationship
We have had multiple account managers in the years that I have been here, and we never seem to have...
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Loyalty
One thing that I would tell another organization considering Zelis Healthcare would be to be excited...
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Product
Zelis Healthcare could have offerings related to the coordination of benefits, as well as things...
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Relationship
One thing that Zelis Healthcare could do is really understand the client and their goal, and that is...
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Relationship
Zelis Healthcare keeps most of their promises, but we still have some struggles at times with some...
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Relationship
With Zelis Healthcare, we have to actually ask if we want to get somebody above our account manager...
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Product
There are some lines of our business where we are not allowed to use Zelis Healthcare at all because...
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Relationship
Our transition to Zelis Healthcare's product was pretty much seamless. The updates we have had since...
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Operations, Product
The system is extremely easy to use, and the vendor's website is easy enough to understand. The...
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Relationship
We have a great relationship with our contact people. I know a lot about the vendor's team. I have...
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Relationship, Value
Zelis Healthcare has been very good to work with. They have accommodated us in a lot of different...
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Loyalty
We initially used a different product, but that product was horrendous. We were able to make a quick...
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Product
I would like Zelis Healthcare to focus on improving integration with all of their products into one...
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Relationship
The quality of Zelis Healthcare’s support is hit and miss. Some days it is top of the charts. Some...
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Product
In Payment Integrity Solutions, on the editing, codes sometimes trigger that we don't want triggered...
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Relationship, Operations
Zelis Healthcare does a really good job when they implement additional codes to trigger. They send...
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Relationship, Value
Zelis Healthcare is a good partner. They deliver new technology pretty regularly, and they are...
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Relationship
Zelis Healthcare doesn't do much outreach. If they have a new service, they won't provide ongoing...
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Relationship, Product
Zelis Healthcare controlled the allowable edits under their Cigna PPO contract; our biggest...
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Product
Nothing has changed in the last year with Zelis Healthcare. As far as I know, everything is going...
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Value
The most helpful thing Zelis Healthcare does is handle our bill reviews. We get a lot of savings for...
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Relationship
We have been with Zelis Healthcare for a long time. What makes them a good partner is that they are...
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Product
Zelis Healthcare is up-to-date as far as editing processing goes. Their editing process has gone...
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Operations
We don't really have to do a lot of training, but Zelis Healthcare does send out information on new...
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Relationship
One of the issues that I have with Zelis Healthcare at this point is they appear to be getting too...
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Relationship
Zelis Healthcare is not proactive with assistance. We need to keep pushing to get information and to...
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Relationship
There are a lot of troubles with Zelis Healthcare. Out of the gate, our relationship with Zelis...
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Relationship, Operations
Others on my team may rate Zelis Healthcare a little higher. Right now, I am discontented, so I am...
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Relationship, Product
Zelis Healthcare is not the first-pass vendor. We do not push a lot of edits; they present edits to...
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Relationship
We are extremely happy with Zelis Healthcare's services. The vendor's customer support is excellent....
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Culture
Zelis Healthcare is our only vendor in the payment accuracy and integrity solutions space. We tend...
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Loyalty, Product
I think Zelis Healthcare's operations are amazing. I would like to see the vendor make some...
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Product
I recommend better naming conventions for some of Zelis Healthcare’s solutions. The conventions can...
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Operations
During the implementation, Zelis Healthcare could have had a quicker turnaround on our questions....
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Relationship, Product
Zelis Healthcare’s biggest strengths are claims editing and wrap pricing. They have a fast...
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Product
Zelis Healthcare reviews our claims prepayments. That is one value that the vendor has added to the...
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Operations
Zelis Healthcare is slightly different than other vendors when it comes to training. We haven't...
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Value
The vendor provides industry-standard services at way above industry-standard pricing. The cost is...
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Relationship
I hardly ever use Zelis Healthcare's phone and web support. I use my client manager, and they are...
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Product
A lot of our challenges with upgrades with Zelis Healthcare are actually our problems. With...
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Operations
We don’t really have any difficult issues with Zelis Healthcare facilitating accurate payments, and...
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Value
Zelis Healthcare charges for everything, but they do not nickel-and-dime. If we have questions or...
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