Jiva Commentary

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We have moved to ZeOmega's common codebase, so things are going to look a little different. We...

I would rate my likelihood to recommend Jiva high and would suggest having a conversation in advance...

Over the last two years, we've done a lot of growing, so we've implemented the provider portal and...

ZeOmega is sometimes fair and transparent with charges. I don't know whether that is intentional,...

ZeOmega's support is extremely reactive. However, if we bring the vendor a blocker ticket, they drop...

ZeOmega has built in a model for working with us. We've really been seeing a lot more of that partnership....

We're working toward Jiva meeting all our needs, but as of right now, it is not 100% there....

If we were making the decision again, I think we'd go through another RFP. I don't think we would...

ZeOmega's support can vary quite a bit. I think we'd get wildly different answers if we asked...

ZeOmega is super innovative. They generally know the right direction to be moving. They just have to...

Jiva has the right kind of technology behind it. We've been able to integrate it with a lot of the...

ZeOmega could do better during implementations. Implementations and training are challenging, but...

ZeOmega has several new solutions, and we've purchased one of them. They offer digital health, a way...

I feel like we've had to drive ZeOmega more than they've driven us. We've had to push them to be...

I think ZeOmega has been transparent with their pricing. We haven't always agreed with the pricing,...

We are a unique business, so we use the system differently than many of ZeOmega's other customers....

One of our biggest frustrations is ZeOmega's support team because most of the support team is based...

The Jiva product itself, the actual software solution, is a good product. The uniqueness of some of...

One improvement was that ZeOmega implemented a third-party assessment that integrates with Jiva, and...

I feel like what ZeOmega charges for the product is reasonable. It comes back to what we get in...

ZeOmega has escalation paths, and it feels like we shouldn't have to use them as much as we do. We...

ZeOmega has a good road map and a good vision. They're trying to stay on top of where they think the...

ZeOmega is almost paying the price for going above and beyond in those early years. They invested...

We have struggled with the support we have been getting from ZeOmega. We were going to leverage Jiva...

When we originally decided to go with Jiva, I don't know that I necessarily thought that was a great...

We did look at moving to the cloud for Jiva. ZeOmega’s argument is that if we were on the cloud, we...

Jiva is an 800-pound gorilla. It is one of four solutions that can do everything. But the vendor's...

It takes ZeOmega so long to do innovation and development. And when they do announce a product or a...

Where ZeOmega falls short is that they offer new feature sets or a new dashboard, and then they ask...

I've requested several times, and ZeOmega is making some adjustments, that when we have our support...

ZeOmega tries to coordinate meetings. They get us to their executive leadership if needed, and the...

The one thing that ZeOmega has going for them is that they’re on the board for significant...

If an organization wants a basic population health care management platform, Jiva would meet the...

If I had to make the choice again, I would choose a different vendor than ZeOmega because of the way...

One issue we have with Jiva is that two people can be in an episode updating at the same time. That...

We had a major upgrade in Jiva a couple of years ago. I think ZeOmega is working on another major...

Jiva is our entire clinical workflow. It supports prior authorization, care management, appeals, and...

We're able to configure a lot in Jiva. I'm probably not in the system as often, or I'm not in the...

We're using ZeOmega's cloud environment, and we thought we wouldn't be nickel-and-dimed for user...

ZeOmega creates training materials that we access through the help feature. If we ask for training,...

With ZeOmega, we have to create tickets if something happens or fails with our automated processes,...

We send a large number of campaigns through another solution because of its integration with Jiva....

ZeOmega has no speed to market on anything. In the healthcare world, especially in healthcare...

Jiva is a patient-centric record with a lot of data in it, but ZeOmega hasn't looked at how to make...

Our executives are not thrilled with Jiva, so we tend to evaluate the market every so often....

One thing ZeOmega has improved is moving us away from our on-premises model to their cloud solution....

Medicaid requirements change frequently because it's run by the state. We have to be able to give...

ZeOmega is our technical partner for our clinical data exchange. We operate an administrative...

ZeOmega knows how to work with organizations like ours or organizations that operate in the...

If someone were asking me about ZeOmega, I would tell them to be very explicit in details for...

ZeOmega really missed the boat on electronic prior authorization requirements for CMS. We were...

Jiva is not a cheap solution, but we use it for so many different departments that the cost averages...

I don’t give ZeOmega a top score for their solution meeting our needs. They have other offerings...

ZeOmega has a strong vision, but the delivery is typically an issue. It's just their timelines for...

For noncritical issues, ZeOmega’s resolution sometimes feels like it takes longer than it should....

Most of what ZeOmega has in Jiva supports our business pretty well right now. We are hoping to see...

Sometimes we struggle with ZeOmega’s quality of support. The support people are quick to help. But...

We're a little closer to ZeOmega in terms of partnership, and things are a little more across the...

ZeOmega has simplified member cohort identification and configuration. Jiva is highly configurable...

We have had better overall turnaround time compliance with ZeOmega than other vendors. If we open a...

There are lots of things happening on the prior authorization front, and we haven't heard anything...

ZeOmega needs more developers and more R&D. They need to focus on what is coming and how they can...

Instead of just keeping things running, ZeOmega needs to move forward. They are not sharp. Everybody...

I don’t hear from ZeOmega very often. It’s not clear how they are getting the voice of the customer...

ZeOmega was very helpful when we went live with the solution. ZeOmega partnered effectively with our...

ZeOmega was very good about training our trainers, but then we took it from there. Our trainers are...

After our go-live with Jiva, we kept in very close contact with ZeOmega to help us with any problems...

We will continue enhancing Jiva. After our initial go-live and subsequent expansion, our focus has...

We went with Jiva because it was the best fit for us. It was a good fit for us because of the way it...

We are starting to look at ZeOmega’s AI solutions. We have not implemented any yet, but we are...

From a value perspective, we are extremely satisfied with the solution. The pricing model is based...

ZeOmega has a lot of work to do around the solution. Their pricing isn't outrageous, but I'm not...

Most of the challenges that we have with ZeOmega are internal to them in the way that they work with...

ZeOmega is a company that is always willing to listen and engage. The product has tremendous...

We don't have any issues with the ongoing training. When we ask for assistance, the vendor jumps on....

The InterQual integration is one of the best things that we have had embedded into the system....

We can pull data. An outcome is the turnaround times being able to populate so that we can work...

The end users love the system. It is really easy. We went through our accreditation audit, and even...

ZeOmega gives us a calendar for upgrades. We do a lot of testing to make sure upgrades don’t impact...

A lot of ZeOmega’s internal reporting for the system is not easy to get out of the system. They...

With the implementation, we had regular meetings on some things. ZeOmega has a ticketing system, so...

We didn't realize that we would have to build out a lot of things on the health plan side. When we...

In terms of CMS-0057-F and with all of the patient provider APIs, ZeOmega has a rock solid solution...

Things from the vendor have been delayed. We have a few disease packages in risk stratification, and...

There are certain federal government mandates that we may or may not see in the system, and we feel...

Every time I put in a ticket, I get a charge. I have to do a lot more fighting against charges than...

ZeOmega has a very strong implementation team. They know the product inside and out, and that isn't...

If something happens to the system, ZeOmega will let us know, and we will receive an email. If we...

We were told that Jiva is a highly configurable application. We purchased it so that we wouldn't...

The only improvements I would like to have from an IT perspective would be for a lot more of the...

ZeOmega's training is more toward the application, so we look at their training, and we reference...