Telehealth 2023
18 April 23
| Ciera Walker and Schafer Jackson
An immediate necessity during the pandemic, telehealth has become a common strategy for delivering convenient healthcare, connecting more quickly with specialists, working with interpreters, and more. As organizations settle into their go-forward strategies, top of mind are use-case expansion, tech-stack consolidation, and integration. There are many options for delivering telehealth, including virtual care platforms, video conferencing solutions (healthcare-focused and cross-industry), and EMR-based tools. This report focuses on market trends across the solution options and examines the factors driving purchase decisions and replacements.
Decided / Likely Choice
Unknown
We are going with Doximity's system because we need to streamline and standardize our processes as...
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Being Replaced
Physician
We left Doxy.me because we implemented a new EMR, and our current EMR vendor has their own...
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Director
VidyoCloud was the top solution on Epic's list before Epic developed their own video conferencing...
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Physician
We changed to another product because it was very complicated for patients who had only web access...
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Manager
We didn't like VidyoCloud very much. We had a rocky experience. The vendor went through an...
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Unknown
If I had to make a choice, I don't think that I would go with Zoom again. Zoom's system has been...
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Unknown
We are moving away from Zoom because we are trying to simplify things by consolidating to one video...
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Manager
Zoom isn't a healthcare company, and we have run into a number of conversations where we have...
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Physician
Our prior platform was very cumbersome for individuals when it came to joining web-only video...
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Director
We considered Zoom, but we ended up going with a solution from another vendor.
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