Market Energy – Patient Financial Engagement

Performance

Patient Engagement Ecosystem 2023

13 July 23 | Adam Cherrington and Dan Czech

Amid the pressures of today’s economic environment, healthcare organizations are investing heavily in patient engagement technology to help reduce costs, alleviate staffing challenges, and consolidate technology in other areas. Both provider and payer organizations seek to understand what patient engagement capabilities vendors offer that can meet their core needs. This study (along with additional deep-dive content that will be published on KLAS’ website) is an update to KLAS’ 2021 report and shows which vendors report the broadest capability sets, which vendors have made the most progress over the last two years, and how the industry as a whole has matured. For reader ease, links to relevant online content are provided where applicable. Note that the data in this study is based primarily on vendor-reported information, accompanied by a limited amount of KLAS performance data.

Attempting to interpret a medical bill can be a frustrating experience for even the most informed patients, and the collaborators in this case study knew that this systemic problem could be solved only through a joint effort. The partners integrated billing information from the provider organization with claims, HSA, and EOB data into one platform. The platform provides patients/members with more transparency related to their financial responsibility and gives them options for immediate payment or, if needed, helps them select a payment plan. User satisfaction with the system is nearly 90%, and patient-responsibility payments have increased.


Login to see details Login to see details		Cedar Patient Financial Engage... Login to see details Login to see details
Login to see details Login to see details		Epic Patient Financial Experie... Login to see details Login to see details
Login to see details Login to see details		PatientSimple Login to see details Login to see details
Login to see details Login to see details		Flywire: Patient Financial Eng... Login to see details Login to see details
Login to see details Login to see details		HealthPay24 Login to see details Login to see details
Login to see details Login to see details		ePAY Login to see details Login to see details
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Login to see details Login to see details		R1 Patient Resolution Login to see details Login to see details
Login to see details Login to see details		RevSpring - PersonaPay Patient... Login to see details Login to see details
Login to see details Login to see details		Salucro Patient Financial Enga... Login to see details Login to see details
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