Midsize/Large Practice Management 2022
15 December 22
| Aaron Gleave and Alex McIntosh
Most practice management (PM) solutions have lengthy tenure in the market, yet not all vendors successfully meet practices’ needs—which include strong technology and a vendor who acts as a partner in customer success. Historically, KLAS has split PM data by midsize (11–75 physicians) and large practices (76+ physicians); however, independent practices (clinics not owned by a hospital/health system) and owned practices (clinics owned by a hospital/health system) also have different needs and gravitate toward different vendors. Due to this trend, this report examines which PM vendors best deliver to customers’ expectations for midsize and large practices as well as for independent and owned practices.
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Physician
Product
athenahealth is always working on future things, and that is nice....
Manager
Operations
There is no additional ongoing training for athenaCollector. With...
Analyst/Coordinator
Product
When we use multiple athenahealth products, we like that everything is...
Analyst/Coordinator
Relationship
I definitely haven't heard any negative comments about...
Analyst/Coordinator
Loyalty, Product
There is always room for improvement with athenaCollector's...
CMIO
Product, Value
We have seen value come back from athenaCollector in our ability to...
CMIO
Loyalty, Relationship, Product
athenahealth's road map looks good. athenahealth is just starting to...
CMIO
Product
athenaCollector is integrated. The main benefit of using it is that we...
Manager
Operations
We have had some interesting times with athenahealth. At one point, an...
Manager
Loyalty, Product
Coming from our previous system many years ago, athenahealth's...