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CloudWave Application Hosting
Subject Expert
Daniel Zeitner
Research Director
Subject Expert
Daniel Zeitner
Research Director
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Overall Score Filtered view: ##.# Segment Average ##.#
Average for Application Hosting ##.#
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100
Professional Services Average for KLAS Rated Products ##.#
Single Physician
The product does not have 15 surveys from facilities with 2-10 physicians, but has at least 15 when including surveys from single physician facilities.
Component
Solution that typically includes most but not all components that comprise a complete system or that serves only a subset of the market.
Limited market share
This solution does not have a sufficient number of live customers to qualify for a Best in KLAS ranking.
Not primary
Solution is not the vendor’s lead product in the category but may still be purchased.
Regional
Solution for which the majority of data comes from organizations located in the same, small geographical area.
Superseded
Legacy solutions or other solutions that are not generally marketed or whose marketing is superseded by another solution in the same category.
Emerging technology
Solution is new/emerging and has yet to meet standard data level qualifications. Designation will be removed once solution meets the qualifications.
Market Energy
This is an indication of the relative considerations of Market Energy within the shown products from the
Decision Insights KLAS Data
Market Energy Levels:
| Low Market Energy | |
| Medium Market Energy | |
| High Market Energy | |
| Not Enough Data |
Org Sample Size
- n = total survey sample size
- u = # of unique organizations surveyed
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Provider Organizations
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HIT Companies
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Score Breakdown (1 Year) Filtered view:
Loyalty
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Would you buy again (Yes|No)
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Likely to Recommend (1-9)
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Operations
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Engagement Execution (1-9)
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Product
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Quality of Staff/Consultants (1-9)
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Strategic Ability (1-9)
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Relationship
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Vendor executive involvement (1-9)
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Value
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Avoids charging for every little thing (Yes|No)
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Exceeds Expectations (Yes|No)
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Money’s worth (1-9)
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Drives Tangible Outcomes (1-9)
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Facility Type
Standalone Facilities
Multi-site Facilities
56%
44%
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To help ensure KLAS ratings are always accurate, honest, and impartial, all vendors must adhere to the guidelines below:
- Coordinate encouragement efforts with KLAS. Please notify KLAS before inviting client contacts to participate. Aligning with KLAS’ efforts optimizes the response.
- ALL customers must simultaneously be invited to participate, not a selected sub-group (unless approved by KLAS). Your KLAS representative MUST receive a copy of the invitation sent to client contacts.
- You may utilize the sample email template to encourage customers to respond to KLAS’ invitation.
- Do NOT provide any incentive to customer participants for evaluating a product through KLAS (cash, gift cards, random prize drawings, etc)
Aside from the KLAS-coordinated encouragement outlined above, all online evaluations received as a result of vendor encouragement will be quarantined until KLAS validation and bias checks are satisfied. Evaluations deemed to be cherry-picked or biased are discarded.
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Latest Comments See all (67) comments Filtered view: ##.#% ##.#% ##.#% Download as Excel
Director
Value
I don't feel like CloudWave is trying to hide any costs or necessarily...
Director
Value
What we are paying for isn't giving us more or better service. I would...
Director
Relationship
CloudWave knows at a high level what they should be doing. Execution...
Director
Value
A top area of decline in the past few years is proper maintenance and...
Director
Relationship
The biggest thing is that the firm is completely failing in their...
Director
Relationship
Since starting to try to sell to us, the firm has touted their...
Director
Relationship, Services
The number-one improvement the firm could make is a better update...
Director
Relationship
I have yelled at the firm about ticketing. They don't believe that...
Director
Operations, Services
During the patches and reboots, there are many manual efforts that we...
Director
Loyalty, Operations
The top factor I look for when measuring value from the firm is their...