Telehealth Performance 2022
07 July 22
| Ciera Walker and Schafer Jackson
At the onset of the pandemic, telehealth solutions became critical for healthcare organizations to maintain appointments, offer safe care, and increase patients’ access to care. Now, with many patients still wanting to use telehealth (see recently published report on the patient perspective ), provider organizations are at a crossroads as they evaluate telehealth’s value and long-term use, especially if the US government’s emergency telehealth use policy isn’t renewed past summer 2022. This report examines how well vendors facilitate a quality customer experience and what outcomes customers have achieved, particularly as they have overseen patients’ involvement with the technology (i.e., accommodating patients’ differing devices, connection bandwidths, and levels of digital literacy). Vendors are divided into two groups based on the type of technology they offer: virtual care platforms and video conferencing solutions.
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Analyst/Coordinator
Relationship
Doximity is probably my favorite vendor to work with. They are very...
Analyst/Coordinator
Product
Everybody likes Dialer because it is so simple and extremely reliable....
Director
Relationship
I cannot say enough good things about Doximity. We meet regularly with...
Director
Relationship, Value
Doximity worked with us very seamlessly to not only ensure we had the...
Director
Loyalty, Product
We have one minor hiccup with group visits in Dialer, but the vendor...
Director
Product
Dialer is pretty simple. For our needs, simple is good. Dialer is very...
VP/Other Executive
Loyalty
Dialer is a really nice solution. I like the features that it has even...
VP/Other Executive
Relationship, Value
Doximity keeps building minor enhancements, but they are tangible,...
Director
Culture, Relationship, Operations
The vendor always lets us know in advance when things are coming. They...
Director
Product
Doximity is fantastic and is forecasted to keep doing great things....