Midsize/Large Practice Management 2022
15 December 22
| Aaron Gleave and Alex McIntosh
Most practice management (PM) solutions have lengthy tenure in the market, yet not all vendors successfully meet practices’ needs—which include strong technology and a vendor who acts as a partner in customer success. Historically, KLAS has split PM data by midsize (11–75 physicians) and large practices (76+ physicians); however, independent practices (clinics not owned by a hospital/health system) and owned practices (clinics owned by a hospital/health system) also have different needs and gravitate toward different vendors. Due to this trend, this report examines which PM vendors best deliver to customers’ expectations for midsize and large practices as well as for independent and owned practices.
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Analyst/Coordinator
Loyalty, Product
We would really like someone to help us map the structured fields in...
Analyst/Coordinator
Product
I generate a lot of reports out of the system, and I have found that...
Analyst/Coordinator
Loyalty, Product
We need to be able to do bidirectional texting with patients so that...
Analyst/Coordinator
Operations
We need a lot more training on quality with the metrics, dashboards,...
Analyst/Coordinator
Culture, Value
eClinicalWorks offers optional features that can increase our ability...
VP/Other Executive
Relationship, Operations
My frustration with eClinicalWorks is on the staffing side. They have...
VP/Other Executive
Operations
eClinicalWorks' system is complicated and takes some time to learn....
VP/Other Executive
Relationship
Our eClinicalWorks contact is a traditional client success person, and...
Director
Product, Value
I would absolutely not buy eClinicalWorks PM again. I would recommend...
Director
Relationship
Our executives have a direct line to eClinicalWorks' executives, and...