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Epic Patient Financial Experience
Subject Expert
Don Seamons
Research Director
Subject Expert
Don Seamons
Research Director
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Overall Score Filtered view: ##.# C Segment Average ##.#
Average for Patient Financial Engagement ##.#
50
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100
Software Average for KLAS Rated Products ##.#
Single Physician
The product does not have 15 surveys from facilities with 2-10 physicians, but has at least 15 when including surveys from single physician facilities.
Component
Solution that typically includes most but not all components that comprise a complete system or that serves only a subset of the market.
Limited market share
This solution does not have a sufficient number of live customers to qualify for a Best in KLAS ranking.
Not primary
Solution is not the vendor’s lead product in the category but may still be purchased.
Regional
Solution for which the majority of data comes from organizations located in the same, small geographical area.
Superseded
Legacy solutions or other solutions that are not generally marketed or whose marketing is superseded by another solution in the same category.
Emerging technology
Solution is new/emerging and has yet to meet standard data level qualifications. Designation will be removed once solution meets the qualifications.
Market Energy
This is an indication of the relative considerations of Market Energy within the shown products from the
Decision Insights KLAS Data
Market Energy Levels:
| Low Market Energy | |
| Medium Market Energy | |
| High Market Energy | |
| Not Enough Data |
Org Sample Size
- n = total survey sample size
- u = # of unique organizations surveyed
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Provider Organizations
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HIT Companies
Contact a KLAS representative for plans and pricing.
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Score Breakdown (1 Year) Filtered view:
Culture
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Limited Data
Keeps ALL promises (Yes|No)
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##%
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Limited Data
Product works as promoted (1-9)
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Limited Data
Proactive service (1-9)
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Limited Data
Loyalty
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Limited Data
Part of long-term plans (Yes|No)
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##%
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Limited Data
Would you buy again (Yes|No)
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##%
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Limited Data
Likely to recommend (1-9)
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Limited Data
Overall satisfaction (1-9)
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Limited Data
Forecasted overall satisfaction (1-9)
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Limited Data
Operations
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##.#
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Limited Data
Quality of implementation (1-9)
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##.#
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Limited Data
Quality of training (1-9)
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Limited Data
Ease of use (1-9)
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Limited Data
Product
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Limited Data
Supports integration goals (1-9)
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Limited Data
Overall product quality (1-9)
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Limited Data
Product has needed functionality (1-9)
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Limited Data
Delivery of new technology (1-9)
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Limited Data
Relationship
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Limited Data
Quality of support (1-9)
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Limited Data
Vendor executive involvement (1-9)
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Limited Data
Value
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Limited Data
Avoids charging for every little thing (Yes|No)
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##%
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Limited Data
Drives Tangible Outcomes (1-9)
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Limited Data
Money’s worth (1-9)
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Limited Data
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Score Distribution
Mean
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4
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3
##.#%
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##.#%
1
##.#%
Facility Type
Standalone Facilities
Multi-site Facilities
13%
88%
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Aside from the KLAS-coordinated encouragement outlined above, all online evaluations received as a result of vendor encouragement will be quarantined until KLAS validation and bias checks are satisfied. Evaluations deemed to be cherry-picked or biased are discarded.
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Latest Comments See all (126) comments Filtered view: ##.#% ##.#% ##.#% Download as Excel
VP/Other Executive
Product
Epic’s prices are great. And there is a seamless integration across...
VP/Other Executive
Culture, Product
There is a full suite of what can be done. Underneath Epic Patient...
Manager
Operations
Epic gives such high-level training, and it does not really provide us...
Manager
Product, Value
The impact on our collection rates has been positive. Lots of patients...
Manager
Operations
We were used to go-lives with Epic’s other solutions, so the...
VP/Other Executive
Relationship, Product
Epic is continuing to evolve their software, so I do appreciate that...
VP/Other Executive
Operations
There is always some stuff that is lost in translation because the...
VP/Other Executive
Product, Value
Most of our patient payments are electronic now. They are coming...
VP/Other Executive
Product
If someone can cruise social media and consume brain rot on the...
VP/Other Executive
Operations, Product
Epic has basically got their upgrades down to a science. They have...