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Experity EMR (Urgent Care)
Subject Expert
Chris Clune
Research Director
Subject Expert
Chris Clune
Research Director
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Single Physician
The product does not have 15 surveys from facilities with 2-10 physicians, but has at least 15 when including surveys from single physician facilities.
Component
Solution that typically includes most but not all components that comprise a complete system or that serves only a subset of the market.
Limited market share
This solution does not have a sufficient number of live customers to qualify for a Best in KLAS ranking.
Not primary
Solution is not the vendor’s lead product in the category but may still be purchased.
Regional
Solution for which the majority of data comes from organizations located in the same, small geographical area.
Superseded
Legacy solutions or other solutions that are not generally marketed or whose marketing is superseded by another solution in the same category.
Emerging technology
Solution is new/emerging and has yet to meet standard data level qualifications. Designation will be removed once solution meets the qualifications.
Market Energy
This is an indication of the relative considerations of Market Energy within the shown products from the
Decision Insights KLAS Data
Market Energy Levels:
| Low Market Energy | |
| Medium Market Energy | |
| High Market Energy | |
| Not Enough Data |
Org Sample Size
- n = total survey sample size
- u = # of unique organizations surveyed
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HIT Companies
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Score Breakdown (1 Year) Filtered view:
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Product works as promoted (1-9)
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Proactive service (1-9)
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Keeps ALL promises (Yes|No)
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Loyalty
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Part of long-term plans (Yes|No)
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Likely to recommend (1-9)
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Forecasted overall satisfaction (1-9)
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Would you buy again (Yes|No)
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Operations
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Quality of implementation (1-9)
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Quality of training (1-9)
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Ease of use (1-9)
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Overall product quality (1-9)
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Delivery of new technology (1-9)
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Supports integration goals (1-9)
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Product has needed functionality (1-9)
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Relationship
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Quality of support (1-9)
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Vendor executive involvement (1-9)
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Value
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Money’s worth (1-9)
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Avoids charging for every little thing (Yes|No)
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Drives Tangible Outcomes (1-9)
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Facility Type
Standalone Facilities
Multi-site Facilities
11%
89%
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Aside from the KLAS-coordinated encouragement outlined above, all online evaluations received as a result of vendor encouragement will be quarantined until KLAS validation and bias checks are satisfied. Evaluations deemed to be cherry-picked or biased are discarded.
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Latest Comments See all (185) comments Filtered view: ##.#% ##.#% ##.#% Download as Excel
VP/Other Executive
Product, Value
The system promotes patient safety, and that is what we are all about....
VP/Other Executive
Product
The system is working pretty well. The quality has been very good. Our...
VP/Other Executive
Loyalty, Product
We are still always trying to improve with patient safety features....
VP/Other Executive
Product
We haven't had any problems. I'm not even sure whether the pumps are...
VP/Other Executive
Relationship
I haven't dealt with BD directly, but they are fairly proactive. I...
VP/Other Executive
Value
We aren't too sure of anything right now. The funding for everything...
Analyst/Coordinator
Product
I like the EMR interoperability. I like the ability to manage the...
Analyst/Coordinator
Loyalty, Product
I know BD is working on PCA interoperability, and that has been a...
Director
Relationship
If we submit a case on BD’s web-based portal, we can't submit it at a...
Director
Relationship
BD's support center can be a struggle. We have worked with the support...