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Subject Expert

Paul Hess
Research Director
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Single Physician
The product does not have 15 surveys from facilities with 2-10 physicians, but has at least 15 when including surveys from single physician facilities.
Component
Solution that typically includes most but not all components that comprise a complete system or that serves only a subset of the market.
Limited market share
This solution does not have a sufficient number of live customers to qualify for a Best in KLAS ranking.
Not primary
Solution is not the vendor’s lead product in the category but may still be purchased.
Regional
Solution for which the majority of data comes from organizations located in the same, small geographical area.
Superseded
Legacy solutions or other solutions that are not generally marketed or whose marketing is superseded by another solution in the same category.
Emerging technology
Solution is new/emerging and has yet to meet standard data level qualifications. Designation will be removed once solution meets the qualifications.
Market Energy
This is an indication of the relative considerations of Market Energy within the shown products from the
Decision Insights KLAS Data
Market Energy Levels:
Low Market Energy | |
Medium Market Energy | |
High Market Energy | |
Not Enough Data |
Org Sample Size
- n = total survey sample size
- u = # of unique organizations surveyed
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Score Breakdown (1 Year) Filtered view:
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Aside from the KLAS-coordinated encouragement outlined above, all online evaluations received as a result of vendor encouragement will be quarantined until KLAS validation and bias checks are satisfied. Evaluations deemed to be cherry-picked or biased are discarded.
Latest Comments See all (9) comments Filtered view: ##.#% ##.#% ##.#% Download as Excel
Analyst/Coordinator
Product, Value
We are happy with the interface engine, and we find it easy to work...
Analyst/Coordinator
Relationship
The team at iNTERFACEWARE is strong, and they know their solution...
Manager
Operations
iNTERFACEWARE's training has been pretty good. They have a good...
Manager
Product
We have had Iguana for a long time now. The system does exactly what...
Manager
Operations, Product
Iguana is a very code-heavy application. There is a lot of programming...
Manager
Relationship
iNTERFACEWARE doesn't have any options for after-hours support. That...
Manager
Loyalty
There will be a couple of big changes to the new version of Iguana....
Manager
Loyalty, Value
I would buy Iguana again. We are just barely starting to look at...
Manager
Loyalty
We are not on the latest version of Iguana. There is a newer version...