Remote Patient Monitoring 2023
30 May 23
| Ciera Walker and Schafer Jackson
Remote patient monitoring (RPM) has demonstrated promising outcomes † —including earlier intervention and reduced utilization, outcomes that are critical in value-based care arrangements. The options for RPM are rapidly evolving, with many factors for healthcare organizations to consider. Reimbursement is an ongoing question, with some healthcare organizations feeling they can’t rely solely on reimbursement from CPT codes. Integration—with both the EMR and monitoring devices—is also vitally important to maintaining an RPM program’s viability. Additionally, RPM can require additional staff, though many vendors offer services to help alleviate this burden. Given all the factors at play, some healthcare organizations are starting with small pilots, testing to see which technology works. This report explores the customer experience with RPM technology in several key areas, including partnership, innovation, ease of use, and integration.
† See KLAS’ 2022 RPM report for more details on the outcomes organizations are achieving and how they financially support their RPM programs.
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Manager
Product
Typically, a lot of our patients will accidentally opt out of the...
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Relationship
We never have any problems with the product, and even the times that...
Manager
Product
Lightbeam’s solution is easy to use, and it is very user-friendly in...
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Value
Everything I am hearing is good regarding Deviceless Remote Patient...
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Relationship
Customer support has been phenomenal from Lightbeam. The product lead...
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Product
We use this system for a couple of different departments, so it would...
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To increase my overall satisfaction, the vendor needs to work on the...
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I would love the product to be integrated with our EHR because that...
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Relationship, Operations
With our internal turnover, the Lightbeam team has been awesome to set...
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Product
For what we ask, Deviceless Remote Patient Monitoring does everything...