Remote Patient Monitoring 2023
30 May 23
| Ciera Walker and Schafer Jackson
Remote patient monitoring (RPM) has demonstrated promising outcomes † —including earlier intervention and reduced utilization, outcomes that are critical in value-based care arrangements. The options for RPM are rapidly evolving, with many factors for healthcare organizations to consider. Reimbursement is an ongoing question, with some healthcare organizations feeling they can’t rely solely on reimbursement from CPT codes. Integration—with both the EMR and monitoring devices—is also vitally important to maintaining an RPM program’s viability. Additionally, RPM can require additional staff, though many vendors offer services to help alleviate this burden. Given all the factors at play, some healthcare organizations are starting with small pilots, testing to see which technology works. This report explores the customer experience with RPM technology in several key areas, including partnership, innovation, ease of use, and integration.
† See KLAS’ 2022 RPM report for more details on the outcomes organizations are achieving and how they financially support their RPM programs.
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Director
Value
With RevUp, the billing recently changed. We are being double-charged...
Director
Relationship, Product
RevUp takes all the work pretty much from the office, and the patient...
Director
Relationship
MD Revolution is practicing like all normal RPM companies. I would...
COO
Product
RevUp is integrated well into our clinical workflow. We have been...
COO
Relationship, Operations
We haven't had any training on RevUp, and we don't need any. If we...
CEO/President
Relationship, Product
MD Revolution is great. They are pretty proactive. Also, RevUp's ease...
CEO/President
Loyalty
RevUp has been positive overall in terms of patient experience, but I...
Director
Product
From an end-user and patient standpoint, MD Revolution's software is...
Director
Relationship
I have this perception that if we have a vendor for something, the...
Director
Relationship
As our representative from RevUp has moved into a different position,...