Ambient Speech 2024
25 October 24
| Braden Taylor and Mac Boyter
With the rapid expansion of generative AI, ambient speech technology has been top of mind for healthcare organizations as they seek increased efficiency, improved note quality, and improved provider well-being. While ambient speech vendors previously had to provide QA specialists to review created notes, generative AI has enabled ambient speech technology to become more fully automated and do more than just transcribe medical notes. Many organizations are currently making or have made ambient speech purchase decisions in the last year; while some are beginning to move past the pilot stage, broad adoption of this technology is not yet common. To help healthcare organizations understand why certain vendors are being considered and selected, this report—KLAS’ first to focus on only ambient speech technology—examines feedback from 80 organizations that are making or have recently made decisions between January 2024 and August 2024. (This report does not represent a comprehensive census or win/loss market share study.)
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VP/Other Executive
Loyalty
We went with Nabla because of the individual personal user...
VP/Other Executive
Product, Value
We have more detailed notes, and those have reduced the necessity for...
VP/Other Executive
Operations
It is pretty straightforward to train a new user on Nabla. People...
VP/Other Executive
Value
Nabla may offer this as a service we have to pay extra for, but I...
VP/Other Executive
Product
We were hoping Nabla would have been able to integrate with our EHR....
VP/Other Executive
Product, Value
One outcome we have seen from using Nabla is decreased time spent on...
VP/Other Executive
Product
What I found interesting about Nabla is that they actually produce the...
VP/Other Executive
Relationship
Nabla is very willing to come on site and people seem to like on-site...
VP/Other Executive
Operations
It is a very heterogeneous mix of people who sign up for Nabla....
VP/Other Executive
Product
For interoperability, it was nicer when our former ambient speech...