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myUnity Enterprise (LTC)
Subject Expert
Paul Hess
Research Director
Subject Expert
Paul Hess
Research Director
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Single Physician
The product does not have 15 surveys from facilities with 2-10 physicians, but has at least 15 when including surveys from single physician facilities.
Component
Solution that typically includes most but not all components that comprise a complete system or that serves only a subset of the market.
Limited market share
This solution does not have a sufficient number of live customers to qualify for a Best in KLAS ranking.
Not primary
Solution is not the vendor’s lead product in the category but may still be purchased.
Regional
Solution for which the majority of data comes from organizations located in the same, small geographical area.
Superseded
Legacy solutions or other solutions that are not generally marketed or whose marketing is superseded by another solution in the same category.
Emerging technology
Solution is new/emerging and has yet to meet standard data level qualifications. Designation will be removed once solution meets the qualifications.
Market Energy
This is an indication of the relative considerations of Market Energy within the shown products from the
Decision Insights KLAS Data
Market Energy Levels:
| Low Market Energy | |
| Medium Market Energy | |
| High Market Energy | |
| Not Enough Data |
Org Sample Size
- n = total survey sample size
- u = # of unique organizations surveyed
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HIT Companies
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Score Breakdown (1 Year) Filtered view:
Culture
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Limited Data
Keeps ALL promises (Yes|No)
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Product works as promoted (1-9)
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Proactive service (1-9)
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Loyalty
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Part of long-term plans (Yes|No)
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Would you buy again (Yes|No)
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Likely to recommend (1-9)
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Overall satisfaction (1-9)
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Forecasted overall satisfaction (1-9)
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Operations
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Quality of implementation (1-9)
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Quality of training (1-9)
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Ease of use (1-9)
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Product
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Supports integration goals (1-9)
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Overall product quality (1-9)
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Product has needed functionality (1-9)
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Delivery of new technology (1-9)
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Relationship
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Quality of support (1-9)
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Vendor executive involvement (1-9)
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Value
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Avoids charging for every little thing (Yes|No)
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Drives Tangible Outcomes (1-9)
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Money’s worth (1-9)
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Facility Type
Standalone Facilities
Multi-site Facilities
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Aside from the KLAS-coordinated encouragement outlined above, all online evaluations received as a result of vendor encouragement will be quarantined until KLAS validation and bias checks are satisfied. Evaluations deemed to be cherry-picked or biased are discarded.
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Latest Comments See all (17) comments Filtered view: ##.#% ##.#% ##.#% Download as Excel
Manager
Product
A customer considering myUnity Enterprise should create their own...
Manager
Product
There are some programs that myUnity Enterprise doesn't integrate...
Manager
Product
myUnity Enterprise doesn't appear to be very user friendly. Users...
Manager
Relationship
When we have integration issues or reports that aren't pulling the way...
Director
Relationship
The support team at Netsmart is exceptional. myUnity Enterprise is...
Analyst/Coordinator
Relationship
With myUnity Enterprise, we don't have any flexibility, so much so...
Analyst/Coordinator
Value
This product has been really great for us. It is one of the only...
Analyst/Coordinator
Relationship
I have read articles about something that happened in Netsmart, but I...
Analyst/Coordinator
Product
Netsmart offers their own KPIs specific to the product, but we have...
Analyst/Coordinator
Relationship, Product
Netsmart doesn’t really add new technology. When we are delivering new...