Remote Patient Monitoring 2023
30 May 23
| Ciera Walker and Schafer Jackson
Remote patient monitoring (RPM) has demonstrated promising outcomes † —including earlier intervention and reduced utilization, outcomes that are critical in value-based care arrangements. The options for RPM are rapidly evolving, with many factors for healthcare organizations to consider. Reimbursement is an ongoing question, with some healthcare organizations feeling they can’t rely solely on reimbursement from CPT codes. Integration—with both the EMR and monitoring devices—is also vitally important to maintaining an RPM program’s viability. Additionally, RPM can require additional staff, though many vendors offer services to help alleviate this burden. Given all the factors at play, some healthcare organizations are starting with small pilots, testing to see which technology works. This report explores the customer experience with RPM technology in several key areas, including partnership, innovation, ease of use, and integration.
† See KLAS’ 2022 RPM report for more details on the outcomes organizations are achieving and how they financially support their RPM programs.
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Manager
Product
Our patients sometimes have a really tough time with connectivity, and...
Manager
Product
The Remote Patient Monitoring equipment seems to be user friendly. We...
Manager
Operations
Optimize Health offered to come on-site to multiple facilities for our...
Manager
Culture, Value
Our contract with Optimize Health is pretty straightforward, and it...
Manager
Relationship, Product
Remote Patient Monitoring meets our needs. When we got the system, it...
Manager
Relationship
Optimize Health has come through on requests that we have asked for,...
Nurse
Culture
The product did not have a bidirectional integration in the beginning,...
Analyst/Coordinator
Product
I like Remote Patient Monitoring because we can see how the patients...
Manager
Relationship
For areas that the vendor can improve on, they could be more receptive...
Manager
Relationship, Product
Areas that are great and are much thought of are probably just the...