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Cerner Patient Accounting/CommunityWorks Financials
Subject Expert
Coray Tate
VP of Engagement
Subject Expert
Coray Tate
VP of Engagement
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Overall Score Filtered view: ##.# Segment Average ##.#
Average for Patient Accounting & Patient Management ##.#
50
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Software Average for KLAS Rated Products ##.#
Single Physician
The product does not have 15 surveys from facilities with 2-10 physicians, but has at least 15 when including surveys from single physician facilities.
Component
Solution that typically includes most but not all components that comprise a complete system or that serves only a subset of the market.
Limited market share
This solution does not have a sufficient number of live customers to qualify for a Best in KLAS ranking.
Not primary
Solution is not the vendor’s lead product in the category but may still be purchased.
Regional
Solution for which the majority of data comes from organizations located in the same, small geographical area.
Superseded
Legacy solutions or other solutions that are not generally marketed or whose marketing is superseded by another solution in the same category.
Emerging technology
Solution is new/emerging and has yet to meet standard data level qualifications. Designation will be removed once solution meets the qualifications.
Market Energy
This is an indication of the relative considerations of Market Energy within the shown products from the
Decision Insights KLAS Data
Market Energy Levels:
| Low Market Energy | |
| Medium Market Energy | |
| High Market Energy | |
| Not Enough Data |
Org Sample Size
- n = total survey sample size
- u = # of unique organizations surveyed
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Provider Organizations
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HIT Companies
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Score Breakdown (1 Year) Filtered view:
Culture
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Keeps ALL promises (Yes|No)
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Product works as promoted (1-9)
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Part of long-term plans (Yes|No)
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Would you buy again (Yes|No)
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Likely to recommend (1-9)
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Forecasted overall satisfaction (1-9)
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Quality of training (1-9)
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Ease of use (1-9)
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Supports integration goals (1-9)
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Overall product quality (1-9)
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Product has needed functionality (1-9)
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Delivery of new technology (1-9)
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Quality of support (1-9)
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Vendor executive involvement (1-9)
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Avoids charging for every little thing (Yes|No)
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Drives Tangible Outcomes (1-9)
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Money’s worth (1-9)
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Facility Type
Standalone Facilities
Multi-site Facilities
61%
39%
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Latest Comments See all (95) comments Filtered view: ##.#% ##.#% ##.#% Download as Excel
Manager
Product
With CommunityWorks Financials, we have to work with a third party....
Manager
Loyalty, Value
Oracle Health appears to be working to improve a lot of their things....
Manager
Loyalty, Product
I like the unification in the system. If a patient goes to our...
Manager
Loyalty, Operations
In general, Cerner is not great at training. Over my years in...
Manager
Relationship
Cerner is a large corporation. We have a few layers to get through....
Manager
Product
Cerner Patient Accounting has its positives and negatives, like any...
Manager
Loyalty
Cerner Patient Accounting is not part of our long-term plans. We just...
VP/Other Executive
Product
It is difficult to make changes in Cerner Patient Accounting. The...
Director
Value
Things that would be more ideal and more current ways of sending...
Director
Operations
We haven't received any ongoing training at all. When we launched...