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pCare
Subject Expert
Trey Dye
Research Director
Subject Expert
Trey Dye
Research Director
Best in KLAS Category
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Overall Score Filtered view: ##.# Segment Average ##.#
Average for Interactive Patient Systems ##.#
50
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100
Software Average for KLAS Rated Products ##.#
Single Physician
The product does not have 15 surveys from facilities with 2-10 physicians, but has at least 15 when including surveys from single physician facilities.
Component
Solution that typically includes most but not all components that comprise a complete system or that serves only a subset of the market.
Limited market share
This solution does not have a sufficient number of live customers to qualify for a Best in KLAS ranking.
Not primary
Solution is not the vendor’s lead product in the category but may still be purchased.
Regional
Solution for which the majority of data comes from organizations located in the same, small geographical area.
Superseded
Legacy solutions or other solutions that are not generally marketed or whose marketing is superseded by another solution in the same category.
Emerging technology
Solution is new/emerging and has yet to meet standard data level qualifications. Designation will be removed once solution meets the qualifications.
Market Energy
This is an indication of the relative considerations of Market Energy within the shown products from the
Decision Insights KLAS Data
Market Energy Levels:
| Low Market Energy | |
| Medium Market Energy | |
| High Market Energy | |
| Not Enough Data |
Org Sample Size
- n = total survey sample size
- u = # of unique organizations surveyed
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Provider Organizations
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HIT Companies
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Score Breakdown (1 Year) Filtered view:
Culture
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Limited Data
Keeps ALL promises (Yes|No)
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##%
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Limited Data
Product works as promoted (1-9)
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Limited Data
Proactive service (1-9)
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Limited Data
Loyalty
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##.#
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Limited Data
Part of long-term plans (Yes|No)
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##%
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Limited Data
Would you buy again (Yes|No)
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##%
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Limited Data
Likely to recommend (1-9)
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Limited Data
Overall satisfaction (1-9)
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Limited Data
Forecasted overall satisfaction (1-9)
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Limited Data
Operations
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##.#
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Limited Data
Quality of implementation (1-9)
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##.#
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Limited Data
Quality of training (1-9)
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Limited Data
Ease of use (1-9)
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Limited Data
Product
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Limited Data
Supports integration goals (1-9)
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Limited Data
Overall product quality (1-9)
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Limited Data
Product has needed functionality (1-9)
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Limited Data
Delivery of new technology (1-9)
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Limited Data
Relationship
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##.#
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Limited Data
Quality of support (1-9)
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Limited Data
Vendor executive involvement (1-9)
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Limited Data
Value
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Limited Data
Avoids charging for every little thing (Yes|No)
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##%
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Limited Data
Drives Tangible Outcomes (1-9)
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Limited Data
Money’s worth (1-9)
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Limited Data
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Score Distribution
Mean
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5
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4
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3
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1
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Facility Type
Standalone Facilities
Multi-site Facilities
89%
11%
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Latest Comments See all (98) comments Filtered view: ##.#% ##.#% ##.#% Download as Excel
CIO
Relationship, Product
The vendor is always up-to-date on all the regulations for our UDS...
CIO
Loyalty
I would say that we are still going to be satisfied with the solution...
CIO
Value
Anything could be cheaper, but when we consider what the solution...
CIO
Operations, Product
I would say that the solution is very easy to use, but other end users...
CIO
Value
We recommend DRVS to others often. We tell people how DRVS has made...
CIO
Value
We aren't really nickel-and-dimed, but when we ask for things, we have...
CIO
Relationship
We have monthly calls with the vendor, and we also talk with a user...
CIO
Relationship
The vendor's phone and web support are great. They provide a good service....
CIO
Loyalty, Relationship, Product
The vendor is proactive in that they stay on top of regulation...
CIO
Product, Value
DRVS absolutely drives tangible outcomes. When we onboard a new...