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PointClickCare (LTC)
Subject Expert
Paul Hess
Research Director
Subject Expert
Paul Hess
Research Director
Best in KLAS Category
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Single Physician
The product does not have 15 surveys from facilities with 2-10 physicians, but has at least 15 when including surveys from single physician facilities.
Component
Solution that typically includes most but not all components that comprise a complete system or that serves only a subset of the market.
Limited market share
This solution does not have a sufficient number of live customers to qualify for a Best in KLAS ranking.
Not primary
Solution is not the vendor’s lead product in the category but may still be purchased.
Regional
Solution for which the majority of data comes from organizations located in the same, small geographical area.
Superseded
Legacy solutions or other solutions that are not generally marketed or whose marketing is superseded by another solution in the same category.
Emerging technology
Solution is new/emerging and has yet to meet standard data level qualifications. Designation will be removed once solution meets the qualifications.
Market Energy
This is an indication of the relative considerations of Market Energy within the shown products from the
Decision Insights KLAS Data
Market Energy Levels:
| Low Market Energy | |
| Medium Market Energy | |
| High Market Energy | |
| Not Enough Data |
Org Sample Size
- n = total survey sample size
- u = # of unique organizations surveyed
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HIT Companies
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Score Breakdown (1 Year) Filtered view:
Culture
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Keeps ALL promises (Yes|No)
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Product works as promoted (1-9)
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Part of long-term plans (Yes|No)
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Ease of use (1-9)
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Supports integration goals (1-9)
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Overall product quality (1-9)
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Product has needed functionality (1-9)
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Delivery of new technology (1-9)
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Quality of support (1-9)
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Avoids charging for every little thing (Yes|No)
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Drives Tangible Outcomes (1-9)
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Money’s worth (1-9)
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Facility Type
Standalone Facilities
Multi-site Facilities
88%
13%
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Latest Comments See all (171) comments Filtered view: ##.#% ##.#% ##.#% Download as Excel
VP/Other Executive
Relationship
PointClickCare doesn’t just do enhancements for one customer; an...
VP/Other Executive
Loyalty, Product
I like some of the reporting in PointClickCare's system, the new...
VP/Other Executive
Relationship
PointClickCare is great. I love everybody there from the top to the...
VP/Other Executive
Product
I would like PointClickCare to give us more autonomy to turn things on...
VP/Other Executive
Operations
PointClickCare does a good job with the implementation. They make it...
VP/Other Executive
Product
PointClickCare is in-depth. We can dig as deep as we want. The system...
VP/Other Executive
Relationship, Product
We have had a lot of challenges with the system's interface with our...
VP/Other Executive
Product
Our care plans and residents' information all integrate in...
VP/Other Executive
Loyalty, Relationship, Product
PointClickCare has been pushing us to convert over to their senior...
VP/Other Executive
Product
PointClickCare is stable for the most part, but we have had issues...