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Simple Health
Subject Expert
Trey Dye
Research Director
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Trey Dye
Research Director
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Overall Score Filtered view: ##.# Segment Average ##.#
Average for Virtual Care Platforms (Non-EHR) ##.#
50
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Software Average for KLAS Rated Products ##.#
Single Physician
The product does not have 15 surveys from facilities with 2-10 physicians, but has at least 15 when including surveys from single physician facilities.
Component
Solution that typically includes most but not all components that comprise a complete system or that serves only a subset of the market.
Limited market share
This solution does not have a sufficient number of live customers to qualify for a Best in KLAS ranking.
Not primary
Solution is not the vendor’s lead product in the category but may still be purchased.
Regional
Solution for which the majority of data comes from organizations located in the same, small geographical area.
Superseded
Legacy solutions or other solutions that are not generally marketed or whose marketing is superseded by another solution in the same category.
Emerging technology
Solution is new/emerging and has yet to meet standard data level qualifications. Designation will be removed once solution meets the qualifications.
Market Energy
This is an indication of the relative considerations of Market Energy within the shown products from the
Decision Insights KLAS Data
Market Energy Levels:
| Low Market Energy | |
| Medium Market Energy | |
| High Market Energy | |
| Not Enough Data |
Org Sample Size
- n = total survey sample size
- u = # of unique organizations surveyed
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Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.
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Score Breakdown (1 Year) Filtered view:
Culture
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Keeps ALL promises (Yes|No)
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Product works as promoted (1-9)
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Proactive service (1-9)
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Loyalty
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Part of long-term plans (Yes|No)
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Would you buy again (Yes|No)
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Likely to recommend (1-9)
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Overall satisfaction (1-9)
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Forecasted overall satisfaction (1-9)
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Operations
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Quality of implementation (1-9)
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Quality of training (1-9)
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Ease of use (1-9)
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Product
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Supports integration goals (1-9)
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Overall product quality (1-9)
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Product has needed functionality (1-9)
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Delivery of new technology (1-9)
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Relationship
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Quality of support (1-9)
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Vendor executive involvement (1-9)
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Value
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Avoids charging for every little thing (Yes|No)
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Drives Tangible Outcomes (1-9)
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Money’s worth (1-9)
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Score Distribution
Mean
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Facility Type
Standalone Facilities
Multi-site Facilities
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Promote Product
Want to directly encourage your clients to share candid feedback?
To help ensure KLAS ratings are always accurate, honest, and impartial, all vendors must adhere to the guidelines below:
- Coordinate encouragement efforts with KLAS. Please notify KLAS before inviting client contacts to participate. Aligning with KLAS’ efforts optimizes the response.
- ALL customers must simultaneously be invited to participate, not a selected sub-group (unless approved by KLAS). Your KLAS representative MUST receive a copy of the invitation sent to client contacts.
- You may utilize the sample email template to encourage customers to respond to KLAS’ invitation.
- Do NOT provide any incentive to customer participants for evaluating a product through KLAS (cash, gift cards, random prize drawings, etc)
Aside from the KLAS-coordinated encouragement outlined above, all online evaluations received as a result of vendor encouragement will be quarantined until KLAS validation and bias checks are satisfied. Evaluations deemed to be cherry-picked or biased are discarded.
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Latest Comments See all (15) comments Filtered view: ##.#% ##.#% ##.#% Download as Excel
Manager
Relationship
VISUS' biggest opportunity for improvement is better support for PET...
Manager
Relationship, Product
JiveX has simple and extensive configurability in addition to good service....
Manager
Product
We like JiveX's user-friendly interface. It has good integration...
Manager
Relationship
The problem with VISUS is they are working with themselves. Since they...
Director
Product
Accessing information in JiveX is difficult. There are a lot of...
Director
Loyalty, Product
If we had to choose a PACS today, we would evaluate what is available...
Director
Culture, Product, Value
The version of JiveX that we use doesn't have all the functions that...
Director
Culture, Relationship
We work with a reseller for JiveX, and if we send an email, the...
Director
Loyalty
What we want from a PACS now is completely different from what we...
Director
Culture, Relationship
We work with a reseller for JiveX, and we have gone to the support...