J2 Interactive



J2 Interactive's Current COVID-19 Response and Solutions

The following information was supplied by the vendor and has not been validated by KLAS.

Salesforce Health Cloud Quick Start ProgramSalesforce Health Cloud Quick Start Program
Helping COVID-19 response teams get up and running with Salesforce Health Cloud

Our Health Cloud Quick Start program is designed to help COVID-19 response teams get up and running with Health Cloud so they can triage incoming calls, identify high-risk patients, and focus care teams on the cases that need them most.

Total Cost: Free

Target Completion Time: 2–3 Days

Key Benefits:

  • Centralized case management tools for your COVID-19 response team
  • Built-in COVID-19 assessment flow to support inbound call engagement
  • Triage of inbound calls to identify high-risk patients
  • Assignment of high-priority cases to care teams for testing and treatment
  • Patient data protection though Salesforce Shield
  • Tracking and reporting of patient call volume

Included Services:

  • Setup and configuration of Health Cloud
  • Installation of preconfigured Salesforce COVID-19 response solution
  • Shield configuration to enforce field-level encryption of patient data
  • User setup and configuration, including assignment of predefined roles and profiles
  • Implementation of preconfigured COVID-19 assessment flow
  • Test scripts to facilitate user acceptance testing
  • User reference guide
  • Virtual administrator and “train the trainer” end-user training
  • Post-deployment support for two weeks

Optional Services (Service Fees Apply):

  • Application/user experience customization
  • Integration with EHR, EMPI, and/or phone systems
  • Community and MyTrailhead implementation
  • Email automation (Marketing Cloud, Pardot, etc.)

Best in KLAS Awards

Professional Services Overall Score Data collected since November 2018