Jeeves Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Product, Value
We have a big push right now to increase our video content, so we are using the video-capture...
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Relationship, Operations
The biggest challenge for us in implementing Jeeves was identifying what needed to come over from...
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Operations
We worked with a very limited team on the 314e side during the implementation of Jeeves. We had a...
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Relationship, Value
We have had an overall positive experience with the 314e team. The market for a product like Jeeves...
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Loyalty
We chose Jeeves because we wanted a way to get our end users context-appropriate information and the...
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Loyalty
The AI component in Jeeves was big for us. I’m excited to see how 314e keeps that going and where...
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Operations
The biggest win for us on the training team with Jeeves is the analytics piece. We didn't have that...
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Relationship, Product
We have gotten a lot of positive feedback about Jeeves, especially because end users aren’t having...
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Operations, Product
Jeeves is an LMS that lets us assign courses, but I don't need all that. I just need something with...
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Product
We are trying to use Jeeves for asynchronous provider training, and it is very valuable in that way....
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Relationship
314e is exceptionally nice to deal with. They have wonderful people. We have had a really enjoyable...
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Loyalty
We are looking forward to seeing what Jeeves can do for our organization.
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Operations, Product
Jeeves is where we house our training materials. Learners like the system. They say that it is easy...
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Operations
One of the biggest things that could have gone better was that 314e anticipated that the...
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Relationship
Especially with email, 314e is very responsive. Whenever we reach out to one of our contacts, they...
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Relationship
314e is getting better with proactive service. We were reaching out to them a lot for certain...
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Product
One of the great things about Jeeves is definitely the analytics. Now we have data. I know that 314e...
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Relationship, Operations, Product
An opportunity for the vendor is communication. They can do a bit better, specifically around...
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Operations, Product
Prior to implementing Jeeves, we had no analytics in terms of whether people were using the tip...
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Operations, Product
We want to make sure nurses are getting training materials that are relevant for them. We want to...
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Loyalty, Product
We are not using Jeeves Bot currently. We wanted to make sure that when we went live, nothing that...
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Operations
Based on some of the experiences that we had with our implementation, the 314e folks learned and...
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Relationship
The support team is in India, so of course, they do not necessarily match up with our time zone. We...
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Loyalty
We did consider an additional vendor, but I'm blanking on that vendor's name right now. That vendor...
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Operations
The 314e team initially told us that they could implement Jeeves in two weeks. We don't trust...
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Relationship
The vendor was very responsive to whatever issues we had. They addressed things quickly, so we were...
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Operations
We saw outcomes immediately after the go-live because we could run analytics reports and see how the...
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Operations
In the beginning, we struggled a little with getting Jeeves downloaded. 314e sent out a workbook to...
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Product
The analytics feature in Jeeves is really helpful for seeing how many users have opened a particular...
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Operations, Product
We don’t like the assignments feature in Jeeves. We have new-user training in a regular cadence, and...
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Loyalty, Product
Jeeves is integrated with our EMR, and it allows our end users to easily access tip sheets, learning...
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Relationship
We submit feedback to 314e when we see areas that need improvement in Jeeves, and they have been...
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Operations
Some doctors don't have time to sit in training for a couple of days. Using Jeeves, we are able to...
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Operations
We would like small upgrades with some of the functionality in Jeeves in terms of making it more...
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Product
Jeeves Bot is one of our favorite things because the users are able to input a simple question, and...
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Loyalty, Value
We chose Jeeves because it was more cost-efficient than the other system we looked at. Jeeves is a...
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Operations
We wanted to make end-user training more user-friendly by using Jeeves. We had traditional...
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Operations, Product
Jeeves has an AI feature where users can go through a chatbot that returns the information. If a...
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Loyalty, Operations
We chose Jeeves because it was brand-new and built on a modern cloud platform. Another factor was...
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Operations, Product
A key strength of Jeeves is the lightweight content creation tool; we want trainers and maybe even...
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Loyalty, Relationship
314e’s key strength is their responsiveness to issues. When we do have questions or issues, 314e is...
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Operations, Product
Jeeves enables us to have a tip sheet and video tip sheet repository where all of our frontline...
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Product
The outcome I expect from the Jeeves solution is that people can easily search for the education...
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Loyalty, Operations
At the time, our tip sheet repository was on SharePoint, and that made it very difficult for people...
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Culture
My advice to customers implementing Jeeves would be to work with their team and the programmers to...
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Loyalty, Value
We ended up selecting Jeeves mainly because of the price and then just the functionality of the...
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Operations, Value
The outcomes we expected to get from 314e were an easier way to create training videos and a...
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Relationship, Product
We had some bumps with Jeeves’ integration with our EHR. It worked at one point, and then it stopped...
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Product
One thing that would improve our experience with 314e the most would be the ability to delete users...
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Operations, Product
When we are creating the videos with Jeeves, there are just a couple of animation or callout options...
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Relationship
The key strengths of Jeeves are the ease of making videos and the ease of converting things to the...
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Relationship, Product
The feedback we get about Jeeves is mostly positive. We get rumblings of people saying that they...
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Loyalty, Operations
314e did really well with our go-live. And there are very minor things 314e is working on for us....
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Operations, Product
There are certain videos we have that our EHR vendor created that users can't search for. Those...
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Operations
The advice I would give someone who is implementing Jeeves is not to move all of their existing...
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Relationship, Operations, Product
314e’s opportunity for improvement, which I have been working on with them, is that when they are...
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Operations
When we first started training, it was weird to us that 314e was a learning-management vendor that...
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Relationship
I had an assistant director that I had to direct through Jeeves, and that was easy. I wish the...
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Product
Jeeves has a really good product. I appreciate having the ability to use the system whether I am in...
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Loyalty
Jeeves is a really cool product that has been received well by our organization. We had a huge...
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Loyalty, Operations
314e needs to improve the content creation in Jeeves. I am not a fan of the UI that the vendor has...
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Operations, Product
We weren't able to do any analytics with our prior setup, and that is one of the good benefits with...
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Value
With 314e, I don't think we came across any unusual charges. 314e avoided charging for little...
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Operations
Our initial training for Jeeves was good. I don't know how much ongoing training we have had so far....
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Relationship, Product
Recently, we had an issue with 314e's upgrade schedule. They said that they would upgrade on a...
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Product
Analysts love having the ability to bookmark things in Jeeves. Now, we have added the download...
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Operations, Value
Jeeves is unique for training, so it has a new approach and adds value. We are seeing tons of usage...
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Operations
Maybe some of this was because we were one of 314e’s early clients, but in the implementation, the...
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Loyalty, Operations
I have a lot of positive things to say about the training with 314e. There were a few learning...
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Loyalty, Operations, Product
With Jeeves, there was one hiccup on something where we had a little downtime early in the solution...
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Operations
I would tell someone implementing Jeeves to clean their content up in parallel with doing the...
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Product
The only thing that came to mind for what 314e could improve is sharing. The content in our EHR...
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